Vodafone UK - Kirkcaldy Reviews 

457
TrustScore 5 out of 5

5.0

Unit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB


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Rated 4 out of 5 stars

Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more

Company replied

Rated 5 out of 5 stars

Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more

Company replied

Rated 5 out of 5 stars

Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

Company replied

Rated 5 out of 5 stars

Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more

Company replied


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  • Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

457 reviews

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5.0

All reviews

(457)

42,916 reviews in the last 12 months

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Rated 5 out of 5 stars

Gary is awesome!

Gary at Kirkcaldy Vodafone has been amazing. He's provided what I would call the pinnacle of customer service. He's been extremely knowledgeable, very personable, and still professional. The shop is in a great location and the other folks in here have been nice too. 10/10 would absolutely recommend coming to see Gary.

June 17, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Jesse. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary was brilliant

Gary was brilliant. Lovely service and super great with setup.

June 17, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Mandie. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff got upgraded and…

Very helpful staff got upgraded and helped me to the transfer thank you so much

June 15, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Ross. Thank you for your review for the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashleigh was fantastic today

Ashleigh was fantastic today. Was in the market for a new tablet for a while and got me the deal I was looking for. So glad she mentioned it. Thanks again. Recommend this store!

June 14, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Gary,

We're happy to hear that you had a fantastic experience.

Thank you for the positive feedback,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashleigh was great and make our…

Ashleigh was great and make our Vodafone experience so much easier helped x

Very good sales x

June 6, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi, we are pleased to hear about your fantastic experience. It's great to hear Ashleigh was helpful, made your experience easier and delivered an excellent service. Thank you for your 5 star feedback. Thank You for your continued loyalty.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Gary

Excellent service from Gary, helped me with all my needs, highly recommend.

June 5, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Kyle.

We appreciate you letting us know about the great support you received.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Gary today and saved…

Great service from Gary today and saved me a huge amount on my sim and broadband. Thanks again for all your help.

June 5, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

We appreciate your positive feedback.

Thanks for your review,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had excellent service from Gary and…

Had excellent service from Gary and Ashleigh today,very happy with my new phone

June 3, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Sarah,

Thanks for the lovely review and fantastic support for Gary and Ashleigh.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as always from Gary…

Great service as always from Gary today. Would recommend the Kirkcaldy Store, always very helpful when I visit.

May 28, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Ronald. Thank you for your review for Gary. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb deal from Kat at Kirkcaldy…

Superb deal from Kat at Kirkcaldy Vodafone. Will use this store going forward

May 24, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Michael,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got great service today in Kirkcaldy…

Got great service today in Kirkcaldy Vodafone. Gary was great and got me all setup with my new phone. Thank you

May 23, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey James,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

After a horrible experience with…

After a horrible experience with customer services. Kirkcaldy Vodafone store has helped me out massively to get things sorted with my broadband. Thank you so much guys

May 22, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Craig,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Team working hard to get answer to…

Team working hard to get answer to approval for new devise

May 17, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Robert,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Gary.

Excellent service from Gary.

May 16, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Anderson,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary is a diamond always helpful

Gary is a diamond always helpful. All staff are polite and respectful. Would highly recommend Vodafone to everyone. If I could put mire than 5 stars I would. Love all the staff but Gary was great today ⭐️

May 15, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Louise,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great Experience

Popped in to see what offers were and spoke to Gary. Absolutely brilliant service from the get go! Cannot recommend him, or the store, enough! Thank you for taking the time to explain things in plain English and not overwhelm me with jargon!!

May 14, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Xat vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Being coming into the store for alot of…

Being coming into the store for alot of years and ways dealt with brilliant. Always dealt with in a polite manner.

May 9, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Valerie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I was in the Kirkcaldy store today to…

I was in the Kirkcaldy store today to upgrade my phone and was served by a chap called Gary. He was proper sound and helped me get the right deal. Thanks pal

May 7, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey there,

Thanks for the lovely review and fantastic support for Gary.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Popped into store and upgraded my device with Ashleigh today. Outstanding service as always. Thanks again 👍🏻

May 7, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Dianne,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service in store today

Fantastic service in store today. I was served by both Thomas and Gary; both were very knowledgeable, understanding and were able to fully meet my needs with the products and services required. Both gentleman are an absolute credit to Vodafone! Thank you again.

May 6, 2025
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Kerry,

Thanks for the lovely review and fantastic support for Thomas and Gary.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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