Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more
Company replied
Location
Switch locationUnit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more
Company replied
Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended
Company replied
Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kirkcaldy
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom
5.0
Excellent
457 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from the guys
August 13, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Damian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Cameron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashleigh is always so helpful
Ashleigh is always so helpful. Helps me and my out with any questions we have
August 8, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Chloe,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in Kirkcaldy with Gary…
Great service in Kirkcaldy with Gary today. Got me all sorted. Recommended!
August 7, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Darren,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Emrah,
Thanks for the lovely review and fantastic support for Garry and Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Ashleigh was very knowledgable and…
Ashleigh was very knowledgable and helpful
August 4, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Alan,
Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gold standard
I’ve used Vodafone for 18 years and would go nowhere else. The service i’ve received from the Kirkcaldy store is gold standard! Ashleigh is excellent at explaining and tailoring a mobile phone to suit my needs.
August 4, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi June ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ashleigh —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Ashleigh and Terrie were fantastic
Ashleigh and Terrie were fantastic, very helpful and knowledgeable, very nice experience
August 1, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Kelly,
Thanks for the lovely review and fantastic support for Asleigh and Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Teddy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing customer service
The staff were extremely helpful and talked though all different options. Very friendly and full of knowledge. They even helped set up my new phone. Have used Vodafone for year and will always go back!
July 20, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Sara,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great help from Kirkcldy Vodafone…
Great help from Kirkcldy Vodafone today. Gary helped me with my new sim deal when I had been chewing through my data. Excellent experience.
July 17, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jo,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing helpful staff
Visited this afternoon and met Gary who was very helpful and patient in helping my son to sort out his data package. In my opinion he went above and beyond to make sure he could sort out the problem. I have found each time we have visited the shop all of the staff are lovely and approachable and keen to help as much as they can.
July 15, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Moira,
Thanks for the lovely review and fantastic support for Garry.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful and friendly guys
Very helpful and friendly guys
Sorted everything no problem
July 15, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey James,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Terrie was very helpful and friendly
Terrie was very helpful and friendly
July 14, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Lynsey,
Thanks for the lovely review and fantastic support for Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gary was great today
Gary was great today. Had so much hassle with my previous provider and he got me all set up. Thank you
July 10, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Anne,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service in Kirkcaldy and always…
Great service in Kirkcaldy and always come back to this store. Great customer service.
July 8, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Louise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The staff were very helpful and very…
The staff were very helpful and very polite
July 5, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Russell,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service. Sorted me out with a new sim with a great deal.
July 2, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Lee,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The team at the kirkcaldy branch go…
The team at the kirkcaldy branch go above and beyond to help.
Just want to show my appreciation as they where excellent in all aspects of service. A massive thanks and they deserve some sort of recognition.
Kind regards Michael Cruickshank
July 1, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Michael,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gary helped me with my upgrade today
Gary helped me with my upgrade today. Was going to keep the phone I had but deal was too good to miss. Thanks for all your assistance.
June 26, 2025
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Kevin,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.