Vodafone UK - Kirkcaldy Reviews 

457
TrustScore 5 out of 5

5.0

Unit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more

Company replied

Rated 5 out of 5 stars

Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more

Company replied

Rated 5 out of 5 stars

Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

Company replied

Rated 5 out of 5 stars

Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more

Company replied


Company details


Contact info

  • Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

457 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(457)

42,916 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely staff amazing service

Lovely staff amazing service

August 29, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick friendly service from terrie…

Quick friendly service from terrie today would recommend vodafone kirkcaldy all the staff are friendly and helpful

August 28, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Michael,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Kind and clever

Kind and clever. Always use this store for technical assistance

August 26, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Fiona,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Terrie was absolutely wonderful

Terrie was absolutely wonderful, couldn't have had any better service.
Got a great deal too!

August 24, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey there,

Thanks for the lovely review and fantastic support for Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to enquire about Internet for…

Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

August 22, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Miller, Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl

We’re always here to help!
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Could not have been more helpful solving our problems
Superb service.

August 21, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Helen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Team

Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great customer service. Thanks again.

August 19, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Superb service from Gary very helpful .

August 13, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Pat,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 4 out of 5 stars

Staff were amazing and insightful and…

Staff were amazing and insightful and helpful. Very approachable and supportive in choices.
The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is so so slow and actually puts customers off x

August 9, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Ceebs,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tiago was very friendly and very…

Tiago was very friendly and very knowledgeable on the services and products. Always a pleasure to visit the store. All staff very friendly and we were very happy with the price of the products. Excellent service always a pleasure and would and have recommended Vodafone to family and friends.

August 6, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Gillian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everyone very helpful

Nice atmosphere in store, very helpful staff. I saw Gary today and have had similarly great experiences with other staff members.

August 3, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Frances,
Thanks for the lovely review and the fantastic support you’ve shown for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and helpful and a good…

Very friendly and helpful and a good laugh. Fantastic place to upgrade your phone.

August 3, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey there,

Thank you for the wonderful review. It's a pleasure to receive such kind comments.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Changed iPhone for new one excellent…

Changed iPhone for new one excellent service every thing was well explained and carried out

July 30, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Craig

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jade was a great staff member

Jade was a great staff member. She kept me informed of everything she was doing. Happy with the service. Thank you

July 27, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Claire,

Thanks for the lovely review and fantastic support for Jade.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly staff and very helpful

Very friendly staff and very helpful! Would recommend!

July 23, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Natalia,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as always.

Great service as always.

Thanks again 🙂

July 18, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Sarah,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Audrey and Gary were great today

Audrey and Gary were great today. I have multiple contracts with Vodafone and they got us a brilliant deal on all of them. Recommended

July 15, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Derek,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

New broadband

Jade, Audrey and Gary made the whole process seamless and it was all done with kindness.

July 14, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Sally, thank you so much for your wonderful review and the amazing support you’ve shown for Jade, Audrey and Gary, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

Rated 5 out of 5 stars

Great service

Great servkce

July 12, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey John,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Gary at Vodafone…

Great service from Gary at Vodafone Kirkcaldy today. Got me a great a deal on my sim.

July 10, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hi Vali, thank you so much for your wonderful review and the amazing support you’ve shown for Gary, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.

You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!

Thanks again,
Vodafone social media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look