Vodafone UK - Kirkcaldy Reviews 

454
TrustScore 5 out of 5

5.0

Unit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB


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Rated 5 out of 5 stars

Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended

Company replied

Rated 5 out of 5 stars

Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more

Company replied

Rated 4 out of 5 stars

Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more

Company replied

Rated 5 out of 5 stars

Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more

Company replied


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  • Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

454 reviews

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5.0

All reviews

(454)

42,359 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing

Great service from Danielle

July 2, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey May,

Thanks for the lovely review and fantastic support for Danielle. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Was a customer at the kirkcaldy branch this morning. Delt with Gary , who was a huge help in resolving my issue , very curtious & knowledgeable. Fantastic service.

June 27, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

"Hey Craig,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Brilliant attention

Brilliant attention, friendly staff. Audrey sorted my problem with my data transfer and even upgraded my sim whilst I was there! Excellent service

June 25, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Ann,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary from Vodafone kirkcaldy was…

Gary from Vodafone kirkcaldy was exceptional as usual.

June 24, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Dean,

Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came in to store to discuss my upgrade…

Came in to store to discuss my upgrade options. Danielle and Audrey were super helpful and kind!

June 21, 2026
Unprompted review
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Reply from Vodafone UK - Kirkcaldy

Hey Lucie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service!

June 19, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Terrie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff in this shop are super…

The staff in this shop are super friendly and helpful. Tiago gave me some great quotes as I’m thinking of upgrading my phone.

June 18, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Janet,

Thanks for the lovely review and fantastic support.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Audrey was very helpful and polite

Audrey was very helpful and polite. She helped me with camera issue on my phone.

June 18, 2026
Unprompted review
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Reply from Vodafone UK - Kirkcaldy

"Hey Ashley,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Great customer service very helpful…

Great customer service very helpful polite staff recommend 100 per cent

June 16, 2026
Unprompted review
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Reply from Vodafone UK - Kirkcaldy

Hey Leane,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service, friendly, knowledgeable, helpful, simply top class all round

June 15, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy


Hey Jaqui,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience at Vodafone Three…

Great experience at Vodafone Three Kirkcaldy today with Gary. Known him for years and always fab service. Thanks again.

June 10, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Katriona,

Thanks for the lovely review and fantastic support for Gary.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Terrie was absolutely great

Terrie was absolutely great, talked me through all the details I needed and helped me set up broadband and a new sim

June 9, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Sophie,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Terrie.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashleigh was fantastic sorted out 4…

Ashleigh was fantastic sorted out 4 contract upgrades for me and a new phone. 27 years with Vodafone and I’ll never change. Great network and always get fantastic service in the Kirkcaldy store.

June 5, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey William,

Thanks for the lovely review and fantastic support for Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Overall great customer service made me…

Overall great customer service made me feel nothing but welcome and were so helpful and supportive will be coming back as soon as possible best Vodafone shop I’ve been to

June 4, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Kacie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service and friendly

June 2, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Linda,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good friendly service as always…

Very good friendly service as always from the team at Vodafone Kirkcaldy - they are genuinely interested in making sure you get the best phone to meet your needs . Always a pleasure to!

May 31, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly and Helpful

I have been with Vodafone for years. Whenever I am due an upgrade I go into the store. I prefer to do this rather than online and I find all the staff extremely friendly and helpful.

May 29, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is really amazing to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service always look…

Amazing customer service always look after there customers

May 28, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey Aiden,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Can in store due to getting a text…

Can in store due to getting a text about my plan. Amazing service as always when I come in. The guys always get me what I'm needing at a great price. Thank you.

May 22, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Gary was brilliant

Gary was brilliant he took time to check out plans and change them to what we exactly needed, he was very helpful and nice … definitely I will be back in two years time looking for him

May 20, 2026
Unprompted review
Vodafone UK - Kirkcaldy logo

Reply from Vodafone UK - Kirkcaldy

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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