Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more
Company replied
Location
Switch locationUnit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB
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Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended
Company replied
Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more
Company replied
Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kirkcaldy
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom
5.0
Excellent
455 reviews
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I received excellent customer service…
I received excellent customer service from Terrie today in the Vodafone shop in town. She helped me answer all of my questions and supported me through my upgrade.
April 8, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Hannah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone review
I have been served by Terrie and Ashleigh today. They have both been lovely and a pleasure chatting with. As a result my broadband and sim deal were quickly organised and they found the best deal for me. Extremely grateful to have met them
April 7, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Shaun,
Thanks for the lovely review and fantastic support for Terrie and Ashleigh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The team were great with helping me…
The team were great with helping me today. Would deffo recommend and shop again in store .
April 2, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Lisa,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Absolutely brilliant service staff were…
Absolutely brilliant service staff were so helpful and trying to make my experience easy and enjoyable. Ashleigh & Gary are 5 star for anyone needing a human!
March 27, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Megs,
Thanks for the lovely review and fantastic support for Ashleigh & Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Kyle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Gary and Tiago.
March 21, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Lucylastic,
Thanks for the lovely review and fantastic support for Gary and Tiago.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ash has always been the best when ever…
Ash has always been the best when ever I have problems. Resolved everything. 5 stars.
March 20, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Kathryn,
Thanks for the lovely review and fantastic support for Ash.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Changing from O2 was quick and easy
Changing from O2 was quick and easy, good customer service.
March 18, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Audrey and Gary were much help today
Audrey and Gary were so much help today. Couldn’t get my stuff to transfer and they did it in no time. Thanks again.
March 12, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jane,
Thanks for the lovely review and fantastic support for Audrey and Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Beyond excellent
Went in to change to a sim only plan and as always staff were amazing. Terrie especially was brilliant talked me through everything. Can't fault her for anything. Always going above and beyond for customers. Will never change my network provider due the service received in the Kirkcaldy store.
March 9, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Louise,
Thanks for the lovely review and fantastic support for Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful and skilled
Very helpful and skilled. I came in on Thursday with a non functioning old phone and three days later I have a new phone with all I need on it. Many thanks to Gary for sorting this out. 5 stars.
March 8, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Maurice,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Yousef,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband
I popped into the Vodafone store to ask about broadband, as I’ve already been with Vodafone for my mobile for a number of years and was interested in seeing what broadband deals they could offer.
I spoke with Audrey, who kindly checked what broadband options were available in my area. Unfortunately, my street doesn’t yet have full fibre, so she advised that it would be better to stay with my current provider until full fibre becomes available.
I really appreciated the honest advice rather than being pushed into a product that wouldn’t have worked well for me. It’s refreshing to receive that level of transparency and customer care. I’ll definitely be back once full fibre is available in my area to discuss broadband again.
February 13, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Fay
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Such a great experience
Such a great experience. Came in with an issue and Gary couldn't have been more helpful. Explained everything and answered any questions that I had. Was up and running in no time. Highly recommend!
March 4, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Gem,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great service as always
Great service as always, thank you for helping me today
March 3, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had a great experience in Kirkcaldy…
Had a great experience in Kirkcaldy today and all the guys were so helpful. Nothing was too much trouble. Highly recommend
February 21, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Frank,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very friendly and very helpful 🙂
February 19, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Logan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service
Gary had helped me on multiple occasions and always works to get the best deals with a smile
February 17, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Callum,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary helped get phone new phoneand explained…
Gary helped get phone and explained everything was really great and patient with me as not tec savvy
February 14, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jacqui,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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