Staff were amazing and insightful and helpful. Very approachable and supportive in choices. The system needs sorted though, for as long as I can remember and been with Vodafone decade! The system is... See more
Company replied
Location
Switch locationUnit 2 , Mercat Shopping Centre, KY1 1NX Kirkcaldy, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Came in to enquire about Internet for my caravan and Gary was brilliant. He got me a great deal and new sim cheaper than my current deal. Recommended
Company replied
Gary, Ashleigh, Tiago all very helpful and informative, I appreciate all their time and patience with getting the best phone and package for my needs. Would definitely recommend them all. Great custom... See more
Company replied
Came in to upgrade our phones but because they were under a year old we spoke through our options and decided to pay the old devices off. Gary and Tiago were extremely helpful and gave us all t... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Kirkcaldy
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 2 , Mercat Shopping Centre, KY1 1NX, Kirkcaldy, United Kingdom
5.0
Excellent
455 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Gary
Fantastic service from Gary. Helped me with my upgrade and setting up my phone. Lovely experience
February 12, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Hayley,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
Fantastic service. Always a pleasure visiting this store. Recommended
February 12, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Gary was a great help today
Gary was a great help today. All the guys in the Kirkcaldy shop are so helpful. Will be back with my wife for a phone soon.
February 11, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Mr Fleming,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Solving the problem
As a gentleman of somewhat advanced years. I am not fully au fait with the necessary language required with such technical detail.
Firstly I was met with Ashleigh and Audrey, smiling faces together with an air ofr "we can help you" I have to say the most certainly did and at no time did they make me feel inadequate( which is not always the case. Thank you both for your professionalism. I will be back.
February 11, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hi Andrew ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ashleigh —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Kirkcaldy
Hey Jayne,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I always get excellent service fron…
I always get excellent service fron Ashleigh and all the staff at my local shop. I got a new phone and deal and she saved me a lot of money. I always recommend Vodafone.
February 6, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jacqueline,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gary was great today
Gary was great today. Used this store many times and always try and get him as he has always treated me very well and explains things perfectly for me. Recommended
February 5, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Robert,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The staff were efficient and effective 12/10
They couldn't have helped me any more than they did. Excellent service.
February 1, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Really great
Really great, happy and friendly staff. Resolved my issue with ease and I’m looking forward to taking delivery of my new iPad next week hopefully. Very knowledgeable, a big thumbs up!
January 31, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Scott,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The service was great staff where…
The service was great staff where friendly and gave helpful advice and information
January 28, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Kyle,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Terrie in Kirkcaldy branch!
Terrie was super helpful and went above and beyond helping my friend get a new phone.He struggles with technology and talking to people on phone so she was great sorting previous network provider.I have recently been in St Andrews branch helping an elderly friend with similar and apart from guy called Aaron,they weren't great.
January 25, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Deas,
Thanks for the lovely review and fantastic support for Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Terrie is very helpful
Terrie is very helpful. I switched my mobile number and got the fibre done. The whole process went very smoothly. I was informed of all the costs and answered my questions.
January 25, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Igor,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Terrie.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Great service, staff are very helpful, always on hand to help
January 22, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Robert,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ashleigh and Gary were amazing
Ashleigh and Gary were amazing. Used this store many times and they are always so good. Wouldn't change from Vodafone!
January 16, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jane,
Thanks for the lovely review and fantastic support for Ashleigh and Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Gary was excellent throughout the whole…
Gary was excellent throughout the whole transaction. He demonstrated honesty, professionalism, and genuine helpfulness at every stage.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Jof R,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas was super helpful getting me a…
Thomas was super helpful getting me a new sim contract for my phone today. He also gave me prices for my home broadband as I’m considering moving over.
January 15, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Store always very helpful and great…
Store always very helpful and great with customers.
January 12, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Janis,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Renewal for sim was coming up
Renewal for sim was coming up. Served by Gary who done the renewal in minutes. Great service. Thank you
January 8, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Bert,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Terri was fantastic!!
Terri was fantastic!!! 5 star customer service and so knowledgeable about the products and services on offer!! Terrie guided me through the whole process with ease, which was amazing as my phone and tech knowledge isn’t great. I will definitely go back to Terrie for my next phone!! Excited for my new phone!!
January 7, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Lesley,
Thanks for the lovely review and fantastic support for Terri.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gary was very helpfull
Gary was very helpfull, telling me what would ne right for me..really cheerfull, nothing was too much trouble for him, loads of advice
January 7, 2026
Unprompted review
Reply from Vodafone UK - Kirkcaldy
Hey Wendy,
Thanks for the lovely review and fantastic support for Gary.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.