Excellent service by Avneesh and Hussni in getting new phone up and working and data transferred from 8 year old phone. Everything fully explained before and after each step.Great advert and I shall c... See more
Company replied
Location
Switch location5 Upper Mall,High Street, LE1 4FQ Highcross, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avneesh sorted my phone out in 30 seconds. Could have taken advantage and charged me for a procedure that was not needed. Brilliant customer service everyone super friendly. Can’t recommend any more!... See more
Company replied
Broadband speed is good but I would lots of repeaters to cover my whole hourse. It sometimes doesn’t reach every room. Speed is decent but you have be closer to it. Some online streaming I do, websi... See more
Company replied
Came in enquiring about the 5G broadband. Andrea was very helpful and helped combine both the broadband and my phone contract into a good total that was considerably cheaper than my previous phone and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Leicester High Cross
Written by the company
Contact info
5 Upper Mall,High Street, LE1 4FQ, Highcross, United Kingdom
5.0
Excellent
789 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service with concise and…
Excellent service with concise and relevant information from aashiq
April 15, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Christiane,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kacper and Hussni were brilliant
Kacper and Hussni were brilliant ! Great customer service
April 14, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Kevin,
Thanks for the lovely review and fantastic support for Kacper and Hussni.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good for people who like restrictions.
Broadband speed is good but I would lots of repeaters to cover my whole hourse. It sometimes doesn’t reach every room. Speed is decent but you have be closer to it. Some online streaming I do, website and videos do not play unless I turn the wifi off. There is some kind of restriction with Vodafone. Before joining with Vodafone broadband l was with VM, no restrictions and clear bandwidth as well. I am tied in contact with Vodafone and usually I do not like company who restrict like this. Once the contact will coming to end, I will 100% will not choose to stay with Vodafone.
Only once I tried to get speed issue sorted but I was able to most of the stuff using their mobile App to fix the issue.
November 1, 2025
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Rakesh,
I’m really sorry to hear about the ongoing issues you’ve been experiencing with your Vodafone Broadband, particularly with coverage around your home and difficulties accessing certain websites and streaming services. I completely understand how frustrating it is to have a good broadband speed overall, but still need to stay close to the router or use repeaters to get a reliable connection in every room.
While your speeds may appear decent, reduced Wi‑Fi coverage in larger or multi-room properties can sometimes be caused by signal limitations, interference, or the placement of the router. I appreciate that this wasn’t something you experienced previously with your former provider, and I understand why the difference feels disappointing.
Regarding content not loading unless Wi‑Fi is turned off, this certainly isn’t the experience we want you to have. Although Vodafone Broadband does not intentionally restrict access to standard websites or streaming platforms, this can sometimes be linked to network configuration, DNS settings, or account-level restrictions, which the Broadband team would be best placed to investigate further.
I’m glad to hear you were able to resolve most issues using the My Vodafone app, but appreciate that you shouldn’t have to troubleshoot repeatedly to get the service working as expected. If these problems continue or worsen, I’d strongly recommend contacting our Broadband team directly on 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm, so they can run more in-depth checks and explore options to improve your home coverage.
If you’ve already spoken with the Broadband team and feel your concerns haven’t been fully addressed, you can also raise this as a formal complaint. My team would be happy to help you with that via Facebook at vodafone.uk/2Fpnah2.
Thanks,
Vodafone Social Media Team
Great customer service
Great customer service Ashvin was great, went the extra step to check if there was stock in store and discussed phone plan options.
April 13, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Avneesh was very helpful with setting up my New phone
Avneesh was very helpful with the service he provided with my phone would 100% recommend coming to Leicester Vodafone :D
April 12, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Brad,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service by Andrea
Great service by Andrea. Friendly, helpful and efficient. Perfect combo.
April 12, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Anon,
Thanks for the lovely review and fantastic support for Andrea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Leicester High Cross
Hey Dhimi,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thorough, professional, polite
April 11, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Steve,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Hussain and Andrea
Had a little hiccup with order but boys @ Vodafone store in Lester, Hussain and Andrea, been absolute legends and get on my case to solve issues with absolute professionalism 5stars to them
April 10, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Mobile and Broadband order
Kacper attended to me and I had a great experience. He is very patient and understanding. I really like is personality and service oriented behavior.
April 10, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Richard,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Andrea was fabulous
Andrea was fabulous. Super helpful and sorted a porting problem out for me very efficiently.
April 9, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Charlotte,
Thanks for the lovely review and fantastic support for Andrea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had a great experience with Kieran
I had a great experience with Kieran, the Vodafone adviser. From the moment I spoke with him, he was friendly, patient, and genuinely interested in helping me find the best solution. He explained everything clearly, without any pressure, and made sure I understood all my options before making a decision.
What stood out most was his professionalism and knowledge , he was able to answer all my questions confidently and went the extra mile to ensure everything was set up properly. It’s rare to come across customer service that feels this personal and efficient.
Thanks to Kieran, the whole process was smooth and stress-free. I’d definitely recommend reaching out to him if you need help with Vodafone services.
April 4, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Kieran,
Thanks for the lovely review and fantastic support for Amna.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kieran was amazing and had great…
Kieran was amazing and had great service! Was a great experience!
April 4, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Minnie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Leicester High Cross
Hey Shubham,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kieran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Harry provided excellent service!!
Harry provided quick, easy, and excellent service!!
April 3, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Kamal,
Thanks for the lovely review and fantastic support for Harry.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Avneesh has been amazing
Avneesh has been amazing, best deals, best explanations all round best of the best.
April 3, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful customer service from…
Very helpful customer service from aashiq, he helped me find a good deal for my phone and sim
April 2, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Wojciech,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really great service from Kieran all…
Really great service from Kieran all done quickly and pleasant thank you
April 2, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Jarunee,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Kieran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Leicester High Cross
Hey Srinu,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was so confused but Ash helped me a…
I was so confused but Ash helped me a lot
April 1, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Hasibur,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.