Excellent service by Avneesh and Hussni in getting new phone up and working and data transferred from 8 year old phone. Everything fully explained before and after each step.Great advert and I shall c... See more
Company replied
Location
Switch location5 Upper Mall,High Street, LE1 4FQ Highcross, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avneesh sorted my phone out in 30 seconds. Could have taken advantage and charged me for a procedure that was not needed. Brilliant customer service everyone super friendly. Can’t recommend any more!... See more
Company replied
Broadband speed is good but I would lots of repeaters to cover my whole hourse. It sometimes doesn’t reach every room. Speed is decent but you have be closer to it. Some online streaming I do, websi... See more
Company replied
Came in enquiring about the 5G broadband. Andrea was very helpful and helped combine both the broadband and my phone contract into a good total that was considerably cheaper than my previous phone and... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Leicester High Cross
Written by the company
Contact info
5 Upper Mall,High Street, LE1 4FQ, Highcross, United Kingdom
5.0
Excellent
786 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good advisor
The guy named Anveesh, he provided me a very good service with detailed guidance. Thanks to him and Vodafone.
August 6, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
"Hey Gulraiz,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team"
Nice service specially the guy Avneesh
Nice service specially Avneesh, very polite and humble.
August 6, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Muhammad,
Thanks for the lovely review and fantastic support for Avneesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent member of staff extremely…extremely grateful
Excellent member of staff extremely helpful well presented 100% . ANDREA HIGHCROSS SHOPPING CENTRE LEICESTER
August 6, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Mr Wayne,
Thanks for the lovely review and fantastic support for Andrea.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Atif (Leicester) was very clear and…
Atif (Leicester) was very clear and helpful - great customer service
Thanks!
August 5, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Nic,
Thanks for the lovely review and fantastic support for Atif.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Kieran was knowledgeable
Kieran was efficient, personable and talked me through all my options. It was the most pleasant renewal experience I have had.
August 4, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Karen,
Thanks for the lovely review and fantastic support for Kieran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good service
Good service, Kieran given good customer support, and explained all plans ,processed with calm and patience. Thank you
August 4, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Gowri,
Thanks for the lovely review and fantastic support for Kieran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Avneesh is so humble and good to…
Avneesh is so humble and good to communicat with customer and giving best of service i have ever seen. If u want to go with vodafon on highcross Leicester I suggest go to store and meet avnees
August 2, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Nick,
Thanks for the lovely review and fantastic support for Avneesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Made an online mistake a pleasure
Made an online mistake a pleasure. Kieran did a great job.
August 1, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well service was excellent
Well service was excellent. Mr. Avneesh was too good with his experience & made us understood very well. Truly satisfied with his service & Vodafone.
Loved it
Cheers.
August 1, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Hardik,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Avneesh service is top notch
Avneesh service is top notch! Very good and efficient fix to my battery!
August 1, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Sing,
Thanks for the lovely review and fantastic support for Avneesh.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Leicester High Cross
Hey Ben,
Thanks for the lovely review.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mr Andrea Hossain done a really good…
Mr Andrea Hossain done a really good job. Very happy with service. 100 stars please.
August 1, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I didn't even want to give Vodafone one…
I didn't even want to give Vodafone one star, i started Vodafone at least 5 months ago and i keep loosing Connection plus i can't even make a phone call to my doctor, this keeps happening, i've been back to the Vodafone shop and they make excuses up, if your data is cut of you can still make phone calls, Voda fone is so bad to there Customers, when i went to Vodafone first a young man served me, but he shouldn't have been been doing it on his own because when i went back to the Vodafone shop they told me he was a trainee and laughed about sacking him and his selling coffee now, so what the hell am i paying EE aswell as Vodafone, when i said i've got to phone EE to cancel them he said no you don't have to because it will automactically go on to Vodafone service, well he was not right because EE was still taking money from the bank, so i'm cut off from Vodafone and don't know why and i'm 76 years old and constantly in touch with the hospital with my breathing, but now the hospital is phoning my family cos they can't get through to me but my daughters are away in greece can you imagine what my family is going through, so people just think before you join Vodafone, because right now i'm using my Sky wi fi to put this comment on here.
July 26, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Janet,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
The customer service was excellent
The customer service was excellent. Siva was patient and approachable and explained everything every step of the way. It gave me confidence that switching to Vodafone was the correct choice.
July 26, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey there,
Thanks for the lovely review and fantastic support for Siva. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service and patient Atif.
Great service and patient Atif.
He needs a pay rise
July 24, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Leicester High Cross
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Andreas was very helpful helping us…
Andreas was very helpful helping us find the best option price wise aswell as the fastest broadband option making the process very easy
July 20, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Zeko,
Thanks for the lovely review and fantastic support for Andreas.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I wanted to share some feedback…
I wanted to share some feedback regarding my Vodafone SIM and phone contract to shiva and Avneesh.
Overall, I appreciate your support during the process. However, I felt that some of the contract details, particularly around the terms, costs, and commitments, could have been explained more clearly before I agreed to the contract. Having a clearer breakdown of the monthly charges, contract length, and any applicable fees would have helped me make a more informed decision.
I hope this feedback is helpful and can be used to improve the customer experience for future customers. Thank you for your assistance, and I appreciate your time and support.
July 19, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Anem ,
Thanks for the lovely review and fantastic support for Shiva and Avneesh.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had a great experience with Andrea…
I had a great experience with Andrea Hussni at the Vodafone store. Andrea was professional, friendly, and extremely helpful throughout my visit. They took the time to answer all of my questions clearly, provided excellent advice, and made the whole process smooth and stress-free.
Their patience, knowledge, and outstanding customer service really stood out. It’s clear that Andrea genuinely cares about helping customers and ensuring they have a positive experience. Thank you for the excellent support—I really appreciate it and would highly recommend Andrea to anyone visiting the store.
July 15, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Kalakonda,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Andrea was amazing very helpful he was…
Andrea was amazing very helpful he was good with his communication he was very professional and very very helpful I’m glad you have such a staff 10/10!
July 14, 2026
Unprompted review
Reply from Vodafone UK - Leicester High Cross
Hey Mona,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.