The staff in the Lewisham store provided an understanding, good humoured, empathetic customer experience. I had the pleasure of being assisted by store manager, Boryana. On realising an error... See more
Company replied
Location
Switch locationUnit 70,Lewisham Centre, SE13 7EP Lewisham, GB
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Went into this store and spoke with a guy named Jay He was extremely knowledgeable. Helpful and quick. I'll be back to see him and recommend him to anyone who needs help with a new contract... See more
Company replied
I went in to the branch in Lewisham and talked with Ketsia about getting a data sim to run my home internet. She really took trouble to work out the best deal for me, and then overcome various issues... See more
Company replied
Came to the Lewisham Vodafone branch. Was served by Dennis. Fantastic service from the beginning right to the end. He dealt with all my concerns, saved me money, and was very patient throughout the... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lewisham Shopping Centre
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 70,Lewisham Centre, SE13 7EP, Lewisham, United Kingdom
4.9
Excellent
205 reviews
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Dennis very helpful & professional
January 28, 2026
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Julie,
Thanks for the lovely review and fantastic support for Dennis .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lewisham Shopping Centre
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Really helpful and got me the phone I…
Really helpful and got me the phone I wanted
January 17, 2026
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Mon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service , personable , asked the right questions to find us the perfect plan , Thank you Dennis
January 14, 2026
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Chafik,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dennis was great
Dennis was great! Super helpful and informative and got us everything we needed.
January 14, 2026
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Harriet,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mo was excellent
Mo was excellent, helped me pick a phone after having not upgraded in 8 years, helped me through the plan prices, and additionally, helped me transfer my phone as a bonus! Would highly recommend Vodafone Lewisham and Mo especially :)
December 23, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Nina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Sahra,
Thanks for the lovely review and fantastic support for Dennise.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
THEIR NETWORK IS STILL ONE OF THE BEST
December 6, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Maria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mo was excellent
Mo was excellent, handled my query well and gave me a nice plan that adhered to my needs, heavily recommend Mo and his lovely colleagues who looked after me and my wife :)
December 5, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey there,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into the store today and the…
I came into the store today and the advisor made me aware that I am paying for 2 data sims that I was unaware he helped me cancel those sim and upgrade my mums sim to unlimited plan for only £1 more. His name is Hassan
November 22, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Karen,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christina was very polite had time and…
Christina was very polite had time and explained everything to me.
November 21, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Very good service by Boryana
Very good service by Boryana. Very happy
November 18, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
We're happy to hear you had a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
my phone got stolen
my phone got stolen. i was really worried. hassan helped in regards my insurance. he put me through to the insurance
November 18, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
We're sorry to hear about your phone being stolen and the worry it caused. We're glad we could assist you with your insurance claim process. Thank you for sharing.
Vodafone Social Media Team
Mo was very nice and polite
Mo was very nice and polite about he made us hit the sales that we wanted to hear and the price were just right. Thank You Mo
November 18, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Hi. We're so happy to hear that you received such great service and got the prices you wanted! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Cristina
I was served by Cristina. Thank you very much,,the service was fantastico
November 17, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Vodafone: A Masterclass in Corporate Evasion and Customer Contempt
Since early September, I have been caught in what can only be described as a Kafkaesque ordeal with Vodafone. This company appears more adept at deflection and delay than at delivering on even the most basic customer obligations.
My issue began on 4th September at the Lewisham branch and has since spiralled into a relentless cycle of misinformation, missed calls, and broken promises. Despite repeated assurances, including a recent one from a so-called "Specialist Care" agent, I have yet to receive the refund Vodafone has explicitly acknowledged is owed to me.
Every attempt to resolve this has been met with evasiveness. I was told I would be consulted on a resolution. Instead, I was informed it would be emailed without discussion. When I returned a missed call within the hour, I wasn't connected to the agent handling my case but was redirected to another staff member who contradicted the previous information entirely.
This is not a communication breakdown; this is systemic mismanagement, bordering on deliberate obstruction. The catalogue of inconsistencies suggests either stunning incompetence or a deliberate strategy to frustrate customers until they give up. I'm not doing that.
If Vodafone fails to resolve this immediately, I will escalate to Ofcom and pursue action in small claims court. Customers deserve transparency and accountability, not corporate spin and stonewalling.
Avoid Vodafone if you value your time, money, and sanity.
September 4, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Zak went all the way to try to sort out…
Zak went all the way to try to sort out the issue with my Internet mobile. Since Tuesday with the issue with Vodafone network I haven't been able to use my phone. I spent hours on the phone with customer service and we couldn't get it solve. They ordered a new sim which is supposed to come in few day. But today I received remarkable customer service from Zak who made sure I leave the store happy.
October 18, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Reply from Vodafone UK - Lewisham Shopping Centre
Hi Ben. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Boryana
Great service from Boryana. I had issue with the account and she spent time with me and helped me resolved the problem. Friendly and reliable service.
October 7, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
OMG !!
OMG !!! What a disgusting experience I had today at Vodafone Lewisham Shopping Centre. A young black ( unfortunately, I do not know his name) he looks like Somalian. He was literally making fun of me, while I explained my issues with Vodafone to him. On the top of everything all the questions I asked him, he answered me “you have to call customer service. Honestly, I have never had this type of customer service since I living in London more than 6 years. It is unacceptable behaviour, very unprofessional. This shop has to be closed. I asked this guy who joked with me, why he work at this place if he can even cannot give good advice to customers, he told me “I am here to give contracts to the people”. Which is mean he just wants to sell contract to the people and then he doesn’t care what is going on. Despite I signed my contract with Vodafone at this shop. Hundreds prevent I will contact Vodafone customer service and I will cancel this agreement with Vodafone. Every year this company becomes worse and worse. The smart people stopped use this company. I do not know how still exists. AVOID
October 2, 2025
Unprompted review
Reply from Vodafone UK - Lewisham Shopping Centre
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
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