Had issues trying to cancel An old tablet that hadn’t been used for years dating back to 2017, cancelled phone contract, a few months ago, but then got debt letters for this but got nowhere on the ph... See more
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Location
Switch location211 High Street, LN2 1AA Lincoln, GB
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Really easy experience!! I went in there for a new sim and phone but was unsure of choices. Aaron helped me figure out the best deal for me and was really informative!! Service was nice and quick!
Company replied
A person named Aaron sold me a new phone, made sure I was taken care of and answered all my questions and overall gave great service
Company replied
I've been thinking of doing a review for a while. But the time has now come to do one. We've had mobile contracts for years with Vodafone, and hoped the mobile network would get better as time goes on... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lincoln High St
Written by the company
Contact info
211 High Street, LN2 1AA, Lincoln, United Kingdom
4.8
Excellent
145 reviews
Asks customers to review
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Reply from Vodafone UK - Lincoln High St
Hey Gemma,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Nice to do it face to face.
June 1, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Luke,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Morgan was great and very friendly…
Morgan was great and very friendly helped both myself and partner. Credit to the store and a brilliant plan was offered.
May 24, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Barry,
Thanks for the lovely review and fantastic support for Morgan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dionne with perfect sales service
Dionne with perfect sales service. Sam helped me with setting up the new phone. Thank you both.
May 20, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Barry,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Transfer information to new phone
Transfer information to new phone. Friendly advisor. Thank you
May 21, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Steve,
Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!
Thanks again,
Vodafone Social Media Team
Completed upgrade
Completed upgrade. Friendly server and great price. Even transfered information over for us.
May 21, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sue,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very good service
April 23, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Stuart,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Alex was very helpful and polite
Alex was very helpful and polite, helped me with a new deal that was perfect for me
March 31, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Stephen,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Helpful and patient staff
Helpful and patient staff, Sam and Alex both very knowledgeable and friendly explaining what I needed to know about new device and purchase contract.
March 26, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Edith,
Thanks for the lovely review and fantastic support for Sam and Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Such a disappintment
Such a disappintment.
I lost my mobile whilst abroad when I dropped down I been to this store to get a replacement sim. As unfortunately I lost my bank cards along with mobile I did not had access to the bank card.
Without sim I could not process anyother process so I requested for replacement sim. He was not willing to help and told me off by saying if you someone use their mobile to xall customer service. Then I popped into adjacent Lloyds bank and requested them to help with my bank statement. They been amazing. So then I again came back to Vodafone and the manager then agreed to try another method for verification which he surely could had done at first instance if he wanted too. Finally, he issued me a replacement sim.
Now as I lost my mobile I requested Vodafone for 2nd cell on installments as I never missed a single installment amd had a good credit history with my bank. They createe issues over my frequent change of address over the years. As I am an immigrant sorting my career after studies and renting places. It is evident I can't live at one address more then a year. The HEART breaking words by the same manager that' the credit check is not about finances but its about You as person and changing addresses is an issue' . I have enhanced DBS check done as I work for NHS as a fully 'regustrered Optom' it was insulting to hear infornt of so many people at the store.
Its been now 2weeks the management is telling me all sort of diff things and yet I did not get my 2nd mobile though I provide bank staments that I can afford installments of both.
The risk assessment requested bank statements for the last 90days which I provided and then they emailed me about approval and go to store for rest of process however when i been to store i been told risj assessment only confirmed my identity with bank statements and not credit check.
Utterly Disapointed on being judged and insulted and treated wrong.
March 4, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Nisma,
I am sorry to hear of your experience. So we can take a look over your account and get a full understanding of what's happened and see if there is anything we can do to help, could you please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Alex wax amazing
Alex wax amazing, sorted me out a ne deal and transfered my data across, would recommend seeing him
February 16, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Julian, thanks ofr letting us know what an awesome impact Alex had on you recently 😊 All the best, The Vodafone Social Media Team
Brett
Brett! He went above and beyond - excellent customer from him
February 14, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Thanks for the five star review, Ann. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Brett dealt with me at the Lincoln…
Brett dealt with me at the Lincoln branch his customer service was brilliant and he went over and beyond to help me.
February 12, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Kim,
This is such an amazing review for Brett. Thanks for sharing your kind words and feedback. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Excellent service.Very Happy with my…
Excellent service.Very Happy with my new phone. The advisor was friendly and informational.
February 7, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Eric,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Attentive, friendly staff
We went in with intent of upgrading both of our phones. The staff who dealt with us, tried their best to get us the best deals possible. We also came away with a new broadband contract saving us £60 a month. Very happy.
January 25, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Lindsey,
Thank you for reviewing and sharing your feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Amazing service
Amazing service. Explained everything really well. Very happy with what our new devices. Couldn't have asked for more.
January 7, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Natalie,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - Lincoln High St
Hi John,
Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Francesca's service was amazing and she…
Francesca's service was amazing and she helped with moving my pictures to my new phone. I'm really happy wi5h Vodafone and the deal I got. Thanks
January 6, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hello, Sam,
It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Nick was very helpful and fantastic…
Nick was very helpful and fantastic service.
January 2, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Robert,
Thanks for the great feedback for Nick, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Alex was fantastic sorted me out a new…
Alex was fantastic sorted me out a new phone and transferred all my data, would recommend seeing him
December 31, 2024
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Geoffrey,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
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