Had issues trying to cancel An old tablet that hadn’t been used for years dating back to 2017, cancelled phone contract, a few months ago, but then got debt letters for this but got nowhere on the ph... See more
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Location
Switch location211 High Street, LN2 1AA Lincoln, GB
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I've been thinking of doing a review for a while. But the time has now come to do one. We've had mobile contracts for years with Vodafone, and hoped the mobile network would get better as time goes on... See more
Company replied
Went to the store to set up my broadband contract, all of the staff members were brilliant, especially Alex who I sat down with.
Company replied
Great experience upgrading our phones. Ayman from vodaphone Lincoln store was very knowledgeable. Helped us decide what was best and explained every step clearly. Very polite and friendly staff. Well... See more
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Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lincoln High St
Written by the company
Contact info
211 High Street, LN2 1AA, Lincoln, United Kingdom
4.8
Excellent
139 reviews
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From the start to the end of visiting…a world class experience
From the start to the end of visiting the Vodafone store on a couple of occasions and dealing with Brett he has been outstanding in all aspects of my questions, giving me clear and honest advice of which I really appreciated and found him to be a credit not only to himself but also the branch as a whole.
August 4, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ayman was fantastic and a credit to the…
Ayman was fantastic and a credit to the Lincoln store, he took his time with me and explained everything in detail
July 31, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Alan,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Broadband contract setup
Went to the store to set up my broadband contract, all of the staff members were brilliant, especially Alex who I sat down with.
July 27, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sam,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aaron was nice
Aaron was nice, he helped me more than I realised, superb. Both Vodafone stores I have visited now have been good, keep it up
July 27, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Moe,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had issues trying to cancel
Had issues trying to cancel
An old tablet that hadn’t been used for years dating back to 2017, cancelled phone contract, a few months ago, but then got debt letters for this but got nowhere on the phone, so we went into the Lincoln high street store and the assistant manager Alex got us sorted, it took him about 45 mins, but he went above and beyond. Excellent service from him 1st class
July 10, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Brett was really really helpful for an…
Brett was really really helpful for an old foggy. He was great.
June 29, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey David,
Thanks for the lovely review and fantastic support for Brett. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex wad amaxing
Alex wad amaxing, very friendly and knowledgable, great price for new plan
June 29, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Michael,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent
Really good! Great staff member, explained everything clearly and found a good deal.
June 19, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Julie
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I would like to commend Alexander at…
I would like to commend Alexander at Vodafone for his outstanding customer service. He was professional, knowledgeable, and extremely helpful throughout the entire process. He took the time to listen to my concerns, explained everything clearly, and ensured that all my questions were answered. His friendly attitude and dedication to resolving my issue made the experience smooth and stress-free.
Alexander is a great representative of Vodafone, and his excellent service deserves recognition. Thank you, Alexander, for going above and beyond to help. It was a pleasure dealing with you.
June 19, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Isabel,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
The assistant was really helpful and…
The assistant was really helpful and explained everything
May 26, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sarah,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Check Vodafone bills because even though Vodafone appears on bank statements it may be another arm of Vodafone
I've been with Vodafone for over 35 years and have 4 phones for family on sim only
I called in to Lincoln Vodafone shop in February and was sold a 2 year contract for all 4 for £121 a month
When I checked my bank statement I was paying £143. So returned and was told at some point one of the phones had been moved to one com their business side
And I would have to pay £150 to get out of the contract I'd entered in February and although I had paid twice for the same phone they would only refund £50 of overpayment
After a long discussion I was told they would look into and get back to me needless to say they haven't
I made 5 phone calls prior to going in there and after 15 minutes explaining the issue was hung up on. Apparently company policy
May 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Gordon,
I can certainly understand the confusion and frustration this will have caused, and I am sorry for the experience you had when trying to get this looked into.
So we can check this out further, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Went to the store to get a few of my…
Went to the store to get a few of my devices transfered and the store manager took the time to complete this task for me. Thank you Kindly.
May 21, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sara,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent service from Brett in store
May 4, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful indeed.
Very helpful indeed.
Answered my questions well and knew what he was talking about.
Aaron was a polite and helpful man.
May 2, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sharon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service , friendly staff , Alex was a great help
February 23, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Millie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good experience
Very good experience. Francesca was very helpful and efficient, also very knowledgeable.
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Thomas,
Thanks for the lovely review and fantastic support for Francesca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service from Brett was absolutely…
Service from Brett was absolutely perfect. Very happy with that. Everything been done on 10/10
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Ievgen,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and informative service
Recently went into the store to look at a pay monthly SIM deal, spoke to Francesca who was really helpful and patient. Seemed to know all about what deals would be best and offered a friendly face to help sort it out. Great service.
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Jane,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Francesca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Travelled to Lincoln as had issues with…
Travelled to Lincoln as had issues with my phone , the staff was really helpful and made me feel welcome
March 18, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sebastian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Francesca
Francessa was very helpful with the upgrade of my phone. Highly recommend her
March 5, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Ellie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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