Had issues trying to cancel An old tablet that hadn’t been used for years dating back to 2017, cancelled phone contract, a few months ago, but then got debt letters for this but got nowhere on the ph... See more
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Location
Switch location211 High Street, LN2 1AA Lincoln, GB
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Really easy experience!! I went in there for a new sim and phone but was unsure of choices. Aaron helped me figure out the best deal for me and was really informative!! Service was nice and quick!
Company replied
A person named Aaron sold me a new phone, made sure I was taken care of and answered all my questions and overall gave great service
Company replied
I've been thinking of doing a review for a while. But the time has now come to do one. We've had mobile contracts for years with Vodafone, and hoped the mobile network would get better as time goes on... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lincoln High St
Written by the company
Contact info
211 High Street, LN2 1AA, Lincoln, United Kingdom
4.8
Excellent
145 reviews
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Aaron the manager was excellent and a…
Aaron the manager was excellent and a genuine assist to your business. He explained everything clearly and made sure we understood everything every step of the way. He move information from my old phone to my new one and showed me how to use the device.
December 20, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Margaret,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A phone store that does not accept calls.
The online phone number connects to AI; after nearly an hour of arguing with a robot, a human gave me a mobile number for the store; this number will not accept calls or offer voicemail, and my text has gone unanswered. The BT number is obsolete. Trying to order a phone online through another robot came to nothing. This is not the way that potential or existing customers should be treated.
Update 20 / 11/ 25: I called into the Lincoln store this am; the manager, Aaron, said his store cannot be contacted by telephone, albeit Vodafone gave me the number 07469 023791.
November 19, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi. It's disappointing to hear the difficulties you experienced with our online services and the frustration caused by the AI and unreachable phone number. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Excellent and convenient service.
Was dreading having to sit in a long winded call to set up a new Broadband plan.
An impromptu visit in-store while passing made the experience so much easier and more comfortable.
Being able to communicate effectively and ask the questions I needed to ask in person made everything so much more simple.
Big thanks to Ayman for making my experience seamless and easy.
November 16, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Great customer service
Great customer service, got helped by Francesca who was very helpful definitely recommended
November 16, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ayman was so helpful and patient
Ayman was so helpful and patient, a pleasure to have great customer service
November 16, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
it was very friendly person supportive…
it was very friendly person supportive and help full i bought new Phone with his advice and support good customer skills did answer all my questiins
November 1, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi. We appreciate you sharing your experience. We're happy to hear that you found the support helpful and friendly when choosing your new phone. We're glad all your questions were answered! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was wonderful
Alex was wonderful, he set us up with a new phone and even transfered my data across, he was very helpful and polite
November 1, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi. We appreciate your wonderful review and support. We're happy to hear that the new phone setup and data transfer went smoothly. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Helpful
Josh and Aaron, were absolutely brilliant and really friendly. I came in needing a replacement SIM after customer services couldn’t sort it out, but the guys sorted it straight away without any fuss. They even managed to get me a better deal on my plan, so I left saving money every month. Thank you guys for your excellent service and help.
October 30, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Brilliant service in store by Aaron
Brilliant service in store by Aaron. Transferred my data and made the upgrade process simple and easy. An incredibly gifted gentleman with immaculate charisma. If you head to store he is the man to see a superb Store Manager! Thanks again Aaron.
October 18, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Excellent service from Alexander.
Excellent service from Alexander.
Thanks.
October 7, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Fran was wonderful and polite
Fran was wonderful and polite, came in for a replacement sim as customer services wouldn’t help me, but Fran was happy to help me straight away and I even walked away with a better deal on my sim, thank you Fran for your amazing work and saving me money
September 29, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Lucas,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Ayman was very helpful when I pre…
Ayman was very helpful when I pre ordered my new phone! Highly recommend
September 14, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Good deal
Spoke to Morgan, who was very polite, smart and gave me a good deal. Thanks 👏
September 6, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We appreciate your kind review and are happy to hear that you had a fabulous experience. We value your support!
Thanks,
Vodafone Social Media Team
I have been having some issues with my…
I have been having some issues with my phone and Alex was absolutely amazing he explained everything so well he also helped me to understand my bill better. Great customer service thank you.
August 31, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ayman was very helpful
Ayman was very helpful, friendly, not focused on selling us everything just on getting the right contracts for us.
August 31, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Aaron was very helpful and and…
Aaron was very helpful and and explained everything in detail. He also assisted us in transferring our information over to the new phone. Exceptional service
August 18, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
We're happy to hear that you had such a positive experience and appreciate you sharing your lovely feedback with us.
Thanks,
Vodafone Social Media Team
The service in store was excellent and…
The service in store was excellent and I’m happy with the package built.
August 15, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Denise,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodaphone in rural Lincolnshire
I've been thinking of doing a review for a while. But the time has now come to do one. We've had mobile contracts for years with Vodafone, and hoped the mobile network would get better as time goes on. But in all honesty, it's absolutely shocking, where I live in Lincolnshire, very disappointing to say the least, there are so many dead zones where you can't send or recieve a text, or a phonecall for that matter, if you do recieve or make a call, it's broken up, or sounds as if you're under water.
July 26, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Christine,
We’re truly sorry to hear about your experience and completely understand your frustration. It’s deeply concerning that you’ve had to go through this. This is certainly not the level of service or accountability we strive to uphold.
If you would like this to be raised as an official complaint, and you have already spoken to the relevant Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks
Vodafone Social Media Team
The server offered me a great deal and…
The server offered me a great deal and also aswell as helped set up my new phone. Really happy with the service.
June 6, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Michael, we are pleased to hear about your fantastic experience. It's great to hear the representative was helpful and delivered an excellent service. Thank you for your 5 star feedback. We hope you enjoy your new device.
Thanks,
Vodafone Social Media Team
The advisor got us a new phone
The advisor got us a new phone, new home internet and transferred everything for us. Brilliant service from Vodafone.
June 5, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Nicholas.
We're happy to hear that you received brilliant service!
Thanks for your feedback,
Vodafone Social Media Team
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