Had issues trying to cancel An old tablet that hadn’t been used for years dating back to 2017, cancelled phone contract, a few months ago, but then got debt letters for this but got nowhere on the ph... See more
Company replied
Location
Switch location211 High Street, LN2 1AA Lincoln, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really easy experience!! I went in there for a new sim and phone but was unsure of choices. Aaron helped me figure out the best deal for me and was really informative!! Service was nice and quick!
Company replied
A person named Aaron sold me a new phone, made sure I was taken care of and answered all my questions and overall gave great service
Company replied
I've been thinking of doing a review for a while. But the time has now come to do one. We've had mobile contracts for years with Vodafone, and hoped the mobile network would get better as time goes on... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lincoln High St
Written by the company
Contact info
211 High Street, LN2 1AA, Lincoln, United Kingdom
4.8
Excellent
145 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service , friendly staff , Alex was a great help
February 23, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Millie,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good experience
Very good experience. Francesca was very helpful and efficient, also very knowledgeable.
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Thomas,
Thanks for the lovely review and fantastic support for Francesca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Service from Brett was absolutely…
Service from Brett was absolutely perfect. Very happy with that. Everything been done on 10/10
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Ievgen,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Friendly and informative service
Recently went into the store to look at a pay monthly SIM deal, spoke to Francesca who was really helpful and patient. Seemed to know all about what deals would be best and offered a friendly face to help sort it out. Great service.
April 22, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Jane,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Francesca.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Travelled to Lincoln as had issues with…
Travelled to Lincoln as had issues with my phone , the staff was really helpful and made me feel welcome
March 18, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Sebastian,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Francesca
Francessa was very helpful with the upgrade of my phone. Highly recommend her
March 5, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Ellie,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lincoln High St
Hey Meg,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very good service.l…
Francessa & Alex were extremely helpful with the upgrade of my phone. Highly recommend them.
March 24, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Glynis
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I'm very happy with the service I had
I'm very happy with the service I had
March 23, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Alex did our sim upgrades today
Alex did our sim upgrades today. Very helpful and informative and friendly. Thankyou.
February 28, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Really helpful and lovely staff
Really helpful support and answered all our queries. Alex was brilliant. 100% recommend.
February 27, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Isabel,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great service
Great service, thank you Francesca, very helpful and knowledgeable.
February 25, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Ian,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience upgrading our phones
Great experience upgrading our phones. Ayman from vodaphone Lincoln store was very knowledgeable. Helped us decide what was best and explained every step clearly. Very polite and friendly staff. Well kept, clean inviting store.
February 1, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Bev,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service as always
Excellent service as always, have been with Vodafone for years & wouldn’t change, 100% recommend.
January 31, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Had an old iPhone and the store manager…
Had an old iPhone and the store manager Aaron offered me a super deal on a brand new one. He was able to show me how to navigate my new phone and swapped everything over for me. An exceptional young man who provided excellent service. Very happy to continue on with Vodafone
January 20, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Michael,
Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from the store agent…
Excellent service from the store agent who gave me a fantastic deal. Greatful to Ayman and happy to re-commit to the company.
January 16, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Ron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
The store staff were helpful and…
The store staff were helpful and polite. The gentlemen even helped set up my new phone. We managed to get a new phone and get a better deal on our broadband as well as take a new tablet and save money.
January 8, 2026
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star service from Francesca !
5 star service from Francesca !! She helped me pick a new sim deal and was very helpful
December 31, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
With facing issues with Tesco and…
With facing issues with Tesco and receiving no support from them I had no option but to bring myself to town to receive help. I came amongst the Vodafone store and was greeted pleasantly. My issue has been resolved but I will be taking upon the offer the advisor did discuss with me and be moving my contract to them.
December 27, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Julia ,
Tis is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Such a lovely experience in the Lincoln…
Such a lovely experience in the Lincoln store. Aaron and Fran were extremely helpful. Thank you so much!
December 30, 2025
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Vinyza,
Thanks for the lovely review and fantastic support for Aaron and Fran.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.