Had issues trying to cancel An old tablet that hadn’t been used for years dating back to 2017, cancelled phone contract, a few months ago, but then got debt letters for this but got nowhere on the ph... See more
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Location
Switch location211 High Street, LN2 1AA Lincoln, GB
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Really easy experience!! I went in there for a new sim and phone but was unsure of choices. Aaron helped me figure out the best deal for me and was really informative!! Service was nice and quick!
Company replied
A person named Aaron sold me a new phone, made sure I was taken care of and answered all my questions and overall gave great service
Company replied
I've been thinking of doing a review for a while. But the time has now come to do one. We've had mobile contracts for years with Vodafone, and hoped the mobile network would get better as time goes on... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lincoln High St
Written by the company
Contact info
211 High Street, LN2 1AA, Lincoln, United Kingdom
4.8
Excellent
145 reviews
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Really good service from Tyler
Really good service from Tyler. He helped me upgrade and set-up my new phone. Thank you Tyler!
September 21, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Stella. Thank you for your review for Tyler. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good!!
Tyler was very professional I am very happy with my new Pixel 7 that I will be getting soon. He was very nice and the process was very quick despite the issues I had with the trade in code with app. Tyler overcame and conquered.
September 21, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Joe. Thank you for your review for Tyler. Minus the issue you had with your tradein, it's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lauren was extremely helpful
Lauren was extremely helpful. She was very pleasant and polite and clearly knows her job. The shop was busy and so was she, trying to please everyone. Thank you.
September 19, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Brenda,
Thanks for the review! It's great to hear how Lauren has provided a great experience.
Feel free to pop us over any questions via Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent service in Vodafone Lincoln
Tyler was gracious and masterful in his abilities to provide me with the most excellent customer service I have received in a long time. It was a pleasant experience. Thank you Tyler!
August 24, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Aaron,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Great experience
Great experience.
Brett was so helpful...sorted the problem with my mobile and found us an new contract. Cannot thank him enough....very friendly and very helpful. He is a credit to the Lincoln store.
August 4, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Jane. Thank you for your review for Brett. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lincoln store superb
Matilda was excellent. Very easy and efficient process and the staff were kind and friendly. Excellent Job :)
July 28, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Dave,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lincoln High St
Hi Fran,
Thanks for sharing your kind words for Tilly.
If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Couldn't have asked for more
Tyler and the team couldn't have been more patient and friendly, especially to someone as clueless about phones and packages as me! Tyler spent a few hours helping me out and went above and beyond even as far as helping with with a case and screen protector. I would 100% recommend and will continue to very happily use Vodafone.
July 12, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Emily,
Thanks for letting us know what an amazing job Tyler did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lincoln High St
Hi Alison,
This is lovely feedback for Tyler and Ayman. Thanks for taking your time to share the experience.
If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Tilly was very helpful and made the…
Tilly was very helpful and made the process very easy. Thank you Tilly
June 8, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Tim. Thank you for your review for Tilly. It's always lovely to read such nice feedback. If you ever need anything, please come and chat to us over on social media:
Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service, lovely staff.
I went in to check my bill Matilda and Tyler were both amazing! Would recommend
May 31, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Eleanor,
Thanks for the lovely review and fantastic support for Matilda and Tyler.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY
Thanks again,
Vodafone Social Media Team
Vodaphone is awful
I have just been on the phone for the 4th time this week. I took a contract out in August last year. So far I am only getting about 4 days internet a week due to black outs and faults. I spoke to Ehab in Eygipt. And said I have a copper line. I pay £47.20 a month for Fibre-optic lines. 1st lie then he can offer me compensation of £5.60. After been told it’s all uk call centres 2nd lie. Then the service will be back Friday it’s now a week and two days and still nothing 3rd lie.
Do not ever use vodaphone for anything just awful. I have told them I am not and will not pay my early termination fee. Of £292.60 when the Customer service team don’t care. And my service is non existent.
May 28, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Daniel. It's disappointing to see your comments, concerns and feedback. We completely understand the importance of keeping connected online, it's such a vital part of our day to day lives. This isn't the experience we wanted you to have, nor the service that we strive for here at Vodafone.
If you still need any help with this or would like us to look into anything further, please chat to our Home Broadband team https://vodafone.uk/34vNhfw
Vodafone Social Media Team
Excellent service
Aaron was an exceptional advisor and really helped me with my query. Would highly recommend all coming to see him. He’s fantastic! Thanks Aaron
May 21, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Alan,
Thank you for your review. It's always great to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks,
Vodafone Social Media Team
Aaron was exceptional
Aaron was exceptional. He explained everything thoroughly and clearly and made my upgrade process a delight. I would highly recommend coming to see him in store! Thank you Aaron
May 3, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi Andrew. Thank you for your review for Aaron. It's always lovely to read such nice feedback.
If you ever need anything, please don't hesitate to reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Thanks again,
Vodafone Social Media Team
Great service, great staff
Went into the Vodafone Lincoln store to upgrade my Broadband to the new Pro II package! Aaron was amazing and provided great service, would recommend.
May 1, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Brett,
Thanks for taking the time to leave your review. Always great to receive such nice feedback. I'll be sure to pass this over to Aaron. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Matilda was amazing and sorted all…
Matilda was amazing and sorted all three of my contracts out
April 6, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Gina. Thank you for your review for Matilda. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Vodafone Lincoln superb
Anne Marie was exceptional. Superb service and a kind and friendly approach very pleased with the help I have received.
April 3, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Aaron,
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Friendly and helpful staff
I came in to check when I was eligible to upgrade and I was served by Tyler who was really friendly and answered all the questions I had, will definitely be back to the Lincoln store next month to upgrade
April 3, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hey Emily, thanks for sharing your positive experience, It's great to have you onboard.
Thanks,
Vodafone Social Media Team
We're going to call me back tonight between 7 & 8 but didn't.
Didn't call tonight to sort out my broadband router.
I was told to unscrew the face plate on the socket & plug the cable into the test socket.
I gave them 3 numbers to contact me.
No one from this company bothered.
They draw you in & tie you into a contact then then once they have done that, THEY COULDN'T GIVE A .... ABOUT YOU.
When my contracts end I will not renew them.
They are LIARS & don't care about their customers.
DISGRACEFUL.
23/03/23.
I payed my bill today then they still told me that I haven't.
I was so confused
Called again today to complane about all my issues with them but after many calls that they just go quiet then hang up on you.
Didn't get anywhere.
I am now fuming.
DO NOT TRUST VODAPHONE as they are Dick Turpin without a mask & behind closed doors.
I seriously HATE this company NOW.
March 22, 2023
Unprompted review
Reply from Vodafone UK - Lincoln High St
Hi there,
I am genuinely sorry to hear that you have had such a poor journey with us in trying to get these issues resolved. This is certainly not the experience we want our customers to be having.
So we can look into everything further and help put this all right, please come chat to my team on Facebook at vodafone.uk/3K1e4GB or via Twitter @VodafoneUK
Thanks,
Vodafone Social Media Team
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