Vodafone UK - Lisburn Reviews 140

TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


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Rated 5 out of 5 stars

Plenty of staff available in store for queries, was able to sit down with one and discuss possible deals for a new iphone, and got the phone the same day. Although I had an issue with a cancelled orde... See more

Company replied

Rated 5 out of 5 stars

Finally called into the Lisburn store to upgrade my phone last week, Megan helped me choose the best phone for my requirements and made the whole process very easy. I called into the store today t... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied

Rated 5 out of 5 stars

Great service and advice about upgrading handset from Jack on two occasions this week. Would highly recommend him and the Lisburn store.

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - Lisburn

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

140 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Excellent service

Excellent service. Saila

May 28, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Awesome experience :) Saila was super…

Awesome experience :) Saila was super helpful and a sweetheart!

May 9, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey there,

Thanks for the lovely review and fantastic support for Saila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff are amazing

Staff are amazing. Saila and Morgan are lovely girls and helped me out with my phone. Would recommend!!

May 9, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Donna,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service and advice.

Great service and advice about upgrading handset from Jack on two occasions this week. Would highly recommend him and the Lisburn store.

May 7, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Rosemary,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I've had a lot of trouble with my phone…

I've had a lot of trouble with my phone and Curtis and Saila helped me with getting my phones sorted

May 6, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Madeline,

Thanks for the lovely review and fantastic support for Curtis and Saila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First class service from Vodafone…

First class service from Vodafone Lisburn . Staff so nice

April 30, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Janice,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service

Plenty of staff available in store for queries, was able to sit down with one and discuss possible deals for a new iphone, and got the phone the same day. Although I had an issue with a cancelled order it was solved very quickly by the same staff member, and a refund for the plan was issued a few days later. Would visit this store again if i need another upgrade

December 27, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Matthew,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saila was very helpful and very…

Saila was very helpful and very pleasant.made the whole process stress free. 5 out of 5 service.

April 11, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Garry,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from jack at the vodafone…

Good service from jack at the vodafone store.

April 3, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Carl,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Saila was very patient with me

Saila was very patient with me! All went very smoothly!

April 1, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Maureen,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and friendly would recommend

Helpful and friendly would recommend

March 24, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Thomas,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have used this shop in Lisburn for 14 years

I have used this shop in Lisburn for the last 14 years and always have received great customer service, high levels of technical knowledge always with a sympathetic eye for my affordability. Curtis continues these qualities and I strongly recommend the services in the Lisburn shop.

March 24, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Duncan,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

SAILA WAS VERY HELPFUL AND I WOULD…

SAILA WAS VERY HELPFUL AND I WOULD RECOMMEND VODAFON TO MY FRIENDS

March 5, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Patrica,

Thanks for the lovely review and fantastic support for SAILA.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The trainee Curtis was helpful friendly…

The trainee Curtis was helpful friendly couldn't do enough for me I think Vodafone great

February 28, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Rachel,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very pleasant and mannerly helpful…

Very pleasant and mannerly helpful would tell anyone to go to Vodafone Lisburn

February 28, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Brian,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Curtis made every thing so simple4

Curtis made every thing so simple. He is a great member of staff.x

February 4, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Lorraine,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff in the Lisburn give a 5 Star service

Staff in the Lisburn store have always been friendly, informed and ready to help. First class service that improves my experience and saves me money.

February 2, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Joel,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Lisburn upgrade

What a great experience i had at Vodafone Lisburn with Curtis he helped me brilliantly with my upgrade and explained everything that I needed to know for my new phone and my bills

January 24, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Paul,

Thank you so much for your wonderful review and the amazing support you’ve shown for Curtis —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best experience buying a new phone.

I've never been so happy with Vodafone than I am today. The staff working in the Lisburn store on Sundays are the most polite and helpful people I've ever encountered. Will definitely stay using Vodafone

January 18, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff all very helpful especially when…

Staff all very helpful especially when I was going through a difficult part of life, have really backed over backwards to help me couldn't speak highly of them all, Curtis was extremely helpful all in all a great team

January 17, 2026
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

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