I needed an upgrade on my phone and often dread the hassle of this. Sarah made this process so quick and seamless for me. She took on board exactly what I needed in my new contract and put together a... See more
Location
Switch location67 Bow Street, BT28 1BJ Lisburn, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more
Company replied
Plenty of staff available in store for queries, was able to sit down with one and discuss possible deals for a new iphone, and got the phone the same day. Although I had an issue with a cancelled orde... See more
Company replied
Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Lisburn
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
67 Bow Street, BT28 1BJ, Lisburn, United Kingdom
4.9
Excellent
153 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service today from Rohan who…
Great service today from Rohan who chatted through my options today and recommended a phone and plan that were perfect for me.
May 18, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very attentive and helpful
May 17, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Siobhan,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good service from jack in Lisburn…
Good service from jack in Lisburn helping me move to my new phone
May 15, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey John,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Excellent service by Geani
April 23, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Gerry,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Scott was fabulously helpful
Scott was fabulously helpful, sorted our broadband problem out with great patience. So very pleased its all sorted now. Thank you so much Scott, Happy Easter
April 19, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Louise,
Thanks for the lovely review and fantastic support for .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
A very pleasant experience
A very pleasant experience. The young girl who served us was very helpful and informative and explained everything very clearly.
April 18, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Called in to Lisburn as I had several…
Called in to Lisburn as I had several issues with my old Huawei. Scott effortless tried everything to resolve to these and even spent time going over new phones and ended up saving me money on my Sim. Decided after getting a demo on on the new Google phone to take one. Couldn't thank Scott enough, left the store with a huge smile.
April 14, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Angela. Thank you for your review for Scott. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent help and patience
Excellent help and patience. Vodaphine brilliant.
April 14, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Veronica. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Geani explained everything about the…
Geani explained everything about the upgrade and new phone very simply and concisely. Great customer service.
April 12, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi David.
We're so happy to hear that the upgrade process was clearly explained and the service was great.
Thanks,
Vodafone Social Media Team
I had a lot of issues placing my switch…
I had a lot of issues placing my switch request through only but when I went to the lisburn store for assistance Geani was the man who made this all possible for me. Courteous, professional and extremely knowledgeable. Thank you to this agent and I hope he is rewarded for the skills he brings to your company.
April 12, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lisburn
Hey Yvonne,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Good job both lads know what they are…
Good job both lads know what they are doing.
April 9, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Graham ,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Store was really helpful
Store was really helpful. Jack helped me. I will be back if I need help with anything else
April 9, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Samantha,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Amazing help
Great attention to detail and professionalism from Geani and Jack very helpful and the reason I’m continuing service with Vodafone,
April 8, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Hainon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Jack and Scott were great. Thank you
Jack and Scott were so helpful today.
I collected my new IPhone 16 and they helped me set the device up moving my info from Samsung to my new phone. They took the time to show me the features and how to use the device and they were very kind and patient. I would recommend Vodafone Lisburn to anyone. I will be back again.
March 14, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Smalla. Thank you for your review for both Jack and Scott. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - Lisburn
Hi Irene. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jack was really helpful
March 13, 2025
Unprompted review
Exemplary (human) customer service
I wish to commend the staff in your Lisburn branch, particularly Giani and Jack, for their customer service regarding setting up my new contract. Giani persevered, clearing numerous obstacles built into my old contract, which enabled transitioning to my new phone. Both Giani and Jack ably demonstrated how going the extra mile can make a difference. I only hope that Vodafone hq can replicate such exemplary service by acknowledging how difficult navigating this process was, especially for me. This could perhaps be in the form of offering some good will gesture regarding my contract.
March 11, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hi Hugh,
This is lovely feedback for Giani and Jack. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook at https://vodafone.uk/2Fpnah2, X at https://vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
All the best,
Vodafone Social Media team
Great job by Jack today when changing…
Great job by Jack today when changing to a new iPad very patient friendly and professional greatly appreciated
February 25, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Thanks for the great feedback for Jack, it's really appreciated. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Great Service and care from the boys in…
Great Service and care from the boys in the Lisburn shop, Top Job
February 21, 2025
Unprompted review
Reply from Vodafone UK - Lisburn
Hey Stephen,
Thanks for letting us know what an amazing job our Lisburn Store did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.