Vodafone UK - Lisburn Reviews 

153
TrustScore 5 out of 5

4.9

67 Bow Street, BT28 1BJ Lisburn, GB


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Rated 5 out of 5 stars

I visited the store this morning and have been in the Lisburn store on many other occasions. The staff are always very welcoming polite and helpful in particular Daniel. He is so patient and explain... See more

Company replied

Rated 4 out of 5 stars

Sophie was excellent. Some great advice and very pleasant to talk with. Thank you. Kieran.

Company replied

Rated 5 out of 5 stars

Plenty of staff available in store for queries, was able to sit down with one and discuss possible deals for a new iphone, and got the phone the same day. Although I had an issue with a cancelled orde... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience yesterday in store. The advice given was really helpful and I’m delighted. Big thank you to James and his colleague for their help!

Company replied


Company details


Contact info

  • 67 Bow Street, BT28 1BJ, Lisburn, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

153 reviews

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4.9

All reviews

(153)

41,785 reviews in the last 12 months

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Rated 5 out of 5 stars

Polite and helpful staff from Vodafone…

Polite and helpful staff from Vodafone Lisburn. Shout out to Jack for helping me transfer my data.

October 17, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi. Thank you for your review for Jack and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone lisburn..Great store

Great team at lisburn..staff all very helpful and knowledgeable.. well recommended..love vodafone!! Good to see female staff .

October 13, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great team

Great team. They very quickly directed me to the best product suited to my needs. The benefit of using the Vodaphone service is peace of mind both as regards the phone/ sim bundle procured but also for the aftercare support.

October 9, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The staff where very helpful especially…

The staff where very helpful especially Saila who helped my mother pick her new phone and contract

September 26, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Roberta,

Thank you so much for your wonderful review and the amazing support you’ve shown for Saila—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rohan and Curtis were extremely patient…

Rohan and Curtis were extremely patient courteous providing excellent customer service and assistance with a full fiber broadband call in and see them at the local store.

September 2, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My New Samsung Galaxy S25

Wanted to upgrade my Samsung phone.Saila was great. Talked me through available phones.Opted for Samsung Galaxy s25.Saila also transferred my photos and Apps from my old phone to new phone and talked me through features on new phone.Very happy with new phone and great customer service from Saila.

August 26, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Michael,
Thanks for the lovely review and fantastic support for Saila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, answered all questions. Highly recommend.

August 28, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Craig,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

First phone. Tremendous customer experience

Tremendous customer experience. Rohan was brilliant from start to finish, talking through options and explaining everything clearly, including explaining to my son how to set up and use his first phone. Highly recommend this store

August 27, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Marty,

Thanks for the lovely review and fantastic support for Rohan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very helpful in the store

Staff very helpful in the store, got a new phone and advisors in store transferred everything across with no bother by Rohan and Geani.

August 10, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey John,

Thanks for the lovely review and fantastic support for Rohan and Geani.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jack the vodafone advisor was very …

Jack the vodafone advisor was very helpful & polite.He identified my wife & myself requirements & talked us through the phones & payment plans.We were so satisfied we each signed up again

August 4, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Mccullagh,

Thanks for the lovely review and fantastic support for Jack.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Brilliant service from Jack

July 24, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Denise,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really impressed with the service …

Really impressed with the service provided in the Vodafone shop in Bow street Lisburn BT 28 1BJ .Scott, Rohan & Morgan were fantastic & so helpful , very professional in every way & definitely i will be recommending this business to friends & family . Thanks again folks .

July 16, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi Leslie,

Thank you so much for your wonderful review and the amazing support you’ve shown for Rohan & Morgan—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service very helpful

Great service very helpful

July 10, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Michael,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

This was a seamless experience

This was a seamless experience - recycling my old iPhone mini to a new iPhone 16. The staff in Lisburn, especially Rohan, were very helpful and helped me with setting up and transferring data. As a result I will be transferring my broadband to Vodafone too. Impressed with service and also cost! Thank you.

June 27, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Scarlett,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very welcoming store.very good

Very welcoming store.very good

June 23, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hi. We're happy to hear that you had such a brilliant experience in our store. We appreciate you highlighting the support you received. Thanks for your review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpfulGreat service from Vodafone Lisburn

Very helpful, friendly and thorough service. Would definitely recommend.

June 12, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Donald,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service new phone from Geani

Excellent service from Geani

June 12, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Graham,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Geani

Excellent service from Geani. Took his time with me.Highly recommend him. First class service.Very thorough.

June 3, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey Marina,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service today from Rohan who…

Great service today from Rohan who chatted through my options today and recommended a phone and plan that were perfect for me.

May 18, 2025
Unprompted review
Vodafone UK - Lisburn logo

Reply from Vodafone UK - Lisburn

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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