Popped by the store to enquire about a phone upgrade, Jake went above and beyond. Reviewed all existing airtime and broadband packages and managed to reduce the overall monthly payment, whilst getting... See more
Company replied
34 Victoria Centre, LL30 2NG Llandudno, GB
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Popped by the store to enquire about a phone upgrade, Jake went above and beyond. Reviewed all existing airtime and broadband packages and managed to reduce the overall monthly payment, whilst getting... See more
Company replied
We needed a basic phone for my father who's nearly 80 and a complete techo-phobe. Jake at the Llandudno shop was so helpful and knowledgeable and took his time explaining things to Dad. He even tried... See more
Company replied
I really have to praise Dan in Llandudno store today. I was waiting to speak to someone and he was dealing with a VERY difficult customer. Dan stayed extremely calm, very professional despite him havi... See more
Company replied
I had been waiting for the Z Fold 8 to become available and after it was, I wanted to upgrade from my Z Fold 6 which was provided for me by Vodafone, Llandudno. They have been amazing over many d... See more
Company replied
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34 Victoria Centre, LL30 2NG, Llandudno, United Kingdom
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Wasim was amazing thank you for the new deal

Reply from Vodafone UK - Llandudno
Simply trying to transfer ownership from one name to another, round and round in circles, Live chat doesn't answer the question, i have been in store and they were useless if not a little rude. Just keep sending me the same thing. So frustrating and difficult !!!

Reply from Vodafone UK - Llandudno
Zak was very helpful and knowledgeable

Reply from Vodafone UK - Llandudno
Jake help me with my sim deal. Lovely chap highly recommend

Reply from Vodafone UK - Llandudno
Rhiannon was a superstar, amazing work setting up my new phone

Reply from Vodafone UK - Llandudno
Very patient advisor. Rhi was very friendly and took time with me

Reply from Vodafone UK - Llandudno
Happy with the level of service from Rhi in store. Very helpful and friendly

Reply from Vodafone UK - Llandudno
Went to upgrade my sim had great service from Jake

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Very helpful staff (Jake)
Speedy service, and managed to save me some money on my contract

Reply from Vodafone UK - Llandudno
Fantastic service from Zak who did me a super deal

Reply from Vodafone UK - Llandudno
Jason was a great help, made the experience very straight forward and easy. Thank you to Dan, Jason and team.

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Zak sold me and my partner an iPhone 17 each. I was apprehensive as I was a new customer to Vodafone but he made the whole process easy to understand and swift. I got plenty of data on my plan for a price we are very happy with. I will be returning to the store when I am due an upgrade.

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Jason and Zak were amazing helping us today in the Llandudno store. Very pleased with the service

Reply from Vodafone UK - Llandudno
Lovely service from Zak who did me and my sister a great deal on our new pixel phones!

Reply from Vodafone UK - Llandudno
Jake was very friendly and made us feel at ease, with great customer service

Reply from Vodafone UK - Llandudno
Wasim was fantastic explaining our options and setting up

Reply from Vodafone UK - Llandudno
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