Popped by the store to enquire about a phone upgrade, Jake went above and beyond. Reviewed all existing airtime and broadband packages and managed to reduce the overall monthly payment, whilst getting... See more
Company replied
34 Victoria Centre, LL30 2NG Llandudno, GB
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Popped by the store to enquire about a phone upgrade, Jake went above and beyond. Reviewed all existing airtime and broadband packages and managed to reduce the overall monthly payment, whilst getting... See more
Company replied
We needed a basic phone for my father who's nearly 80 and a complete techo-phobe. Jake at the Llandudno shop was so helpful and knowledgeable and took his time explaining things to Dad. He even tried... See more
Company replied
I really have to praise Dan in Llandudno store today. I was waiting to speak to someone and he was dealing with a VERY difficult customer. Dan stayed extremely calm, very professional despite him havi... See more
Company replied
I had been waiting for the Z Fold 8 to become available and after it was, I wanted to upgrade from my Z Fold 6 which was provided for me by Vodafone, Llandudno. They have been amazing over many d... See more
Company replied
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34 Victoria Centre, LL30 2NG, Llandudno, United Kingdom
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Jake was very helpful, always explains things very well for me. I'm very pleased with the customer service here

Reply from Vodafone UK - Llandudno
A very professional, caring answer and response to our issues by staff, in particular store manger, Dan and Zak.

Reply from Vodafone UK - Llandudno
Spoke to Wasim in store today absolutely fantastic service and highly recommend

Reply from Vodafone UK - Llandudno
Brilliant service
Neil was so helpful. My elderly mum was put at ease by his lovely manner. He was very knowledgeable and sorted out issues

Reply from Vodafone UK - Llandudno
Having a very helpful member of staff Rhiannon was such a help

Reply from Vodafone UK - Llandudno
Wasim was truly amazing with us. Highly recommend him and vodafone

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
I Went into the vodafone store in llandudno as I was due an upgrade, I was greeted by Dan who was very polite and helpful
The whole process was efficient and stress free
I highly recommend vodafone llandudno

Reply from Vodafone UK - Llandudno
Spoke to wasim who was amazing and could not do enough for us

Reply from Vodafone UK - Llandudno
Spoke to Waz in store who was amazingly and very patient given an under system issues ha ha

Reply from Vodafone UK - Llandudno
The young gentleman "zak' helped with an issue is had , he was very punctual and very patient! Thank yiu so kuch for employing such a lovely person

Reply from Vodafone UK - Llandudno
Spoke to Waz he was amazing and got my bill down for me! For a much better phone

Reply from Vodafone UK - Llandudno
Spoke to Waz he was absolutely amazing and did everything we needed to do

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Spoke to wasim , was so helpful, explained everything in detail so I understand, went above and beyond to make me feel comfortable and to help. Thank you very much

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno

Reply from Vodafone UK - Llandudno
Zak could not have been any better, my wife’s phone was not working at all.
So we decided to get a new one Zak sorted it with no hassle at all swapped everything over.
Then I decided to get a new phone myself and swapped my daughters over to my old one.
Took a while but was no trouble for Zak…amazing thanks so much 👍

Reply from Vodafone UK - Llandudno
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