Vodafone UK - London Chiswick Reviews 

312
TrustScore 5 out of 5

5.0

352-354 Chiswick High Road, W4 5TA London, GB


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Rated 5 out of 5 stars

Anthony was simply amazing! I came to upgrade my phone and my son’s and Anthony managed to find us both an iphone 17 pro max and save us £40/month! He is charming yet professional. Truly great exper... See more

Company replied

Rated 5 out of 5 stars

Anthony was a perfect example of what customer service is suposed to be. He helped my friend find the best phone for her needs and explained everything in detail. He has a great bubbly personality a... See more

Company replied

Rated 5 out of 5 stars

Mohammad was absolutely excellent. He provided amazing customer service from start to finish.. friendly, patient, and genuinely helpful. His knowledge was very clear and thorough, and he explained e... See more

Company replied

Rated 5 out of 5 stars

Chiswick Vodafone is the greatest store ever. Their staff, Sana and Anthony, have been life savers on multiple occasions. I have tried to resolve the issues I encountered at multiple other Vodafone lo... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - London Chiswick

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 352-354 Chiswick High Road, W4 5TA, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

312 reviews

5-star
4-star
3-star
2-star
1-star

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5.0

All reviews

(312)

40,947 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sub rats in the Chiswick shop was…

Sub rats in the Chiswick shop was extremely patient and was able to quickly resolve the issue.

Great work.

January 25, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Barry,

Thanks for your 5 star review! We're so glad to hear you had a positive experience and got the help you needed.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

I was served by young girl amina she’s…

I was served by young girl amina she’s amazing very helpful staff are very friendly and lovely 😊

January 20, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey,

Thank you for your review. It's great to read such lovely feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nahla was incredibly helpful…

Nahla was incredibly helpful explaining, competent person to be dealing with. Left with an iPhone and delighted with my experience.

January 15, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Kate,

Thanks for taking your time to leave this review for Nahla.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

Rated 5 out of 5 stars

Subrata was really nice and helpful.

January 14, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Andreea,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata was very helpful

January 11, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey,

Thank you for leaving us a 5 star review for Subrata.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Today I visit Vodafone store i am very…

Today I visit Vodafone store i am very have with service I am going for collating my proof of use and buy one device also barzin shevn help me for all of this is totally good experience to visit.

January 10, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey,

This is great to hear! Thanks for taking the time to leave us a review.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata Vodafone Chiswick

Subrata Has been incredibly helpful in, not only sorting out my new phone, but also moving all data from my old phone to my new phone.

January 10, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Jennifer,

We're pleased to hear about your recent experience with us. Thank you for taking the time to review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nahla was extremely helpful and I had a…

Nahla was extremely helpful and I had a very enjoyable experience

January 8, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Grace. Thank you for your review for Nahla. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Sheun and Leo

January 6, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Rhianne,

I'm glad to hear Sheun and Leo provided great service, thanks for the shout out for them!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great support in the Chiswick shop

Subrata in the Chiswick shop was extremely helpful in first advising on two upgraded iPhones and then helping us to transfer the data and set up the new phones. He was very patient and thorough and made a scary process much easier!

January 4, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Howard,

Thanks for letting us know what an amazing job Subrata did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata at the Chiswick store

Subrata at the Chiswick branch has been so helpful and patient setting up our new iPhone 12. He has made the whole Vodaphone experience straightforward and reassuring and we would always come back to this store with any further questions or updates.

January 4, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Anita,

Thanks for the lovely review and fantastic support for Subrata.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing Service from Leo

Upgraded to a new device after breaking my old one and Leandro helped me retrieve all my data successfully, great service!

January 4, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Jean,

Thanks for the lovely review and fantastic support for Leo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from…

Fantastic customer service from Leandro.
Very helpful and knowledgeable.

January 4, 2024
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Chris,

Thanks for your lovely feedback for Leandro.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Nahla was amazing

Nahla was amazing, lovely person!

December 31, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Christpher,

Thanks for the lovely review and fantastic support for Nahla.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Nahla was extremely helpful in setting me up with a new SIM. Smooth process and not the drudge. I feared. Thank you

December 30, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Robert,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 1 out of 5 stars

Rip off even after contract end

Very disappointed that even after my contract ended, Vodafone forced me to pay for another 30 days notice which is a much needed £110 for me and my family. Completely unnecessary for a line I no longer used and out of contract. Now, I will never ever use Vodafone again for this rip off act.

December 30, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Raed, I'm sorry you feel ripped off, there is a 30 day period for cancelling numbers. If there is anything else you need help with you can reach my team below:

Facebook - vodafone.uk/3K1e4GB
Twitter - vodafone.uk/3nfdPyY
Instagram - https://ig.me/m/vodafone

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata helped us

Subrata helped us. He’s friendly and helpful. 👍🏼

December 28, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Jennifer,

Thank you for reviewing and sharing this great feedback for Subrata.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Subrata was very patient and friendly…

Subrata was very patient and friendly when helping us install our new sim cards

December 28, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Joshua,

Thanks for taking the time to review and share your feedback for Subrata.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Was looked after by Hamza in the…

Was looked after by Hamza in the Chiswick high rd store and he sorted out some things happily and usefully for me . Cheers well done .

December 23, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Subrata!

December 21, 2023
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Ed. Thank you for your review for Subrata. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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