Vodafone UK - London Chiswick Reviews 

312
TrustScore 5 out of 5

5.0

352-354 Chiswick High Road, W4 5TA London, GB


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Rated 5 out of 5 stars

Anthony was simply amazing! I came to upgrade my phone and my son’s and Anthony managed to find us both an iphone 17 pro max and save us £40/month! He is charming yet professional. Truly great exper... See more

Company replied

Rated 5 out of 5 stars

Anthony was a perfect example of what customer service is suposed to be. He helped my friend find the best phone for her needs and explained everything in detail. He has a great bubbly personality a... See more

Company replied

Rated 5 out of 5 stars

Mohammad was absolutely excellent. He provided amazing customer service from start to finish.. friendly, patient, and genuinely helpful. His knowledge was very clear and thorough, and he explained e... See more

Company replied

Rated 5 out of 5 stars

Chiswick Vodafone is the greatest store ever. Their staff, Sana and Anthony, have been life savers on multiple occasions. I have tried to resolve the issues I encountered at multiple other Vodafone lo... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - London Chiswick

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • 352-354 Chiswick High Road, W4 5TA, London, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

312 reviews

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5.0

All reviews

(312)

40,694 reviews in the last 12 months

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Rated 5 out of 5 stars

Spoke to Rihanna what a lovely lady

Spoke to Rihanna what a lovely lady !
I tried to change from O2 to Vodafone ,
It was far to complicated for me as am 80yrs old , she was Amazing so patient and helpful wish everyone was the same .
Could not thank her enough .

December 1, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Ann,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rihanna was a superstar today

Rihanna was a superstar today, extremely patient, knowledgeable, fabulous customer care.

November 30, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Jo,

Thanks for the lovely review and fantastic support for Rihanna.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff member Sheun

Just had a wonderful experience in the Chiswick store with a lovely man called Sheun. We have been in multiple times for a simple change of direct debit and transfer of ownership of account that was all confusing due to not having access to my account via the app. We have left every other time being told to call a number or change online and felt so confused about it. Sheun made everything super easy and sorted it in minutes. THANKU SHEUN

November 30, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Lara,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sana was great

Sana was great, efficient and kind.

November 30, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Marcell,

Thanks for the lovely review and fantastic support for Sana.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dealt with Mohammed at Vodafone…

Dealt with Mohammed at Vodafone Chiswick. Really good guy. Easy to deal with and very friendly. Thank you

November 29, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to buy a sim card

Went to buy a sim card. Sheun gave excellent service. Throughly recommend.

November 28, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Charmain,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service and good…

Amazing customer service and good discount choice for a long time customer. Rihanna was very helpful and knowledgeable. Thank you

November 18, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful professional friendly offered…

Helpful professional friendly offered just what was needed.

November 17, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I’m so happy with the help Rihanna gave…

I’m so happy with the help Rihanna gave me, she’s been brilliant, has solved the issue, a massive thanks to her!

November 1, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi. We're so glad to hear that you had a positive experience and that your issue has been resolved. We appreciate you sharing your fantastic feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sana in the Chiswick store went above…

Sana in the Chiswick store went above and beyond to help my transfer over to the new iPhone. A rare customer service experience! Thank you Sana.

October 25, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi. We appreciate you taking the time to leave us this lovely review, and we're so happy to hear that you received such great support during your transfer! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rhianna was v helpful thank you

Rhianna was v helpful thank you

October 24, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Rhianna was a big help today

Rhianna was a big help today, I tried another Vodafone store but they wasn’t very helpful.

October 7, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're happy to hear that you had a positive experience with Rhianna and appreciate you sharing your feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by leo good deals

October 7, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sana was extremely helpful and patient…

Sana was extremely helpful and patient with my queries - thank you!

October 1, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Angela,

Thanks for the lovely review and fantastic support for Sana.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Outstanding service in Chiswick…

Outstanding service in Chiswick Vodafone. Subrata is incredibly kind and diligent with any service. Thank you!

September 28, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Juan,

Thanks for the lovely review and fantastic support for Subrata.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

September 22, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and friendly staff

Subrata was very helpful and friendly. I was able to set up an appropriate data plan very quickly!

September 18, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nice quick service from Rhianna

Nice quick service from Rhianna, couldn't ask for more!

September 17, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hi Christos. Thank you for your review for Rihanna. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had a great experience subrata was…

I had a great experience subrata was very helpful with setting up my new phone.

September 10, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

Hey Marlo,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent with patient attitude mr…

Excellent with patient attitude mr subrata
Very happy with customer service
Again thank you
I will recommend you to others

August 25, 2025
Unprompted review
Vodafone UK - London Chiswick logo

Reply from Vodafone UK - London Chiswick

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

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