Vodafone UK - London Ealing Broadway Centre Reviews 

151
TrustScore 4.5 out of 5

4.7

Unit 23a , Ealing Broadway Centre, W5 5JY London, GB


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Rated 5 out of 5 stars

I was assisted by store manager Assam and Neha. Great and fast service, straightforward transaction. I was even offered a discounted price from my original plan, which hopefully would be the best opti... See more

Company replied

Rated 5 out of 5 stars

Went into shop to untangle 3 accounts in the family decades old. Met Nahirika who understood issue, was able to sort out in way I understood and then found me a deal paying less! She was very patient... See more

Company replied

Rated 5 out of 5 stars

Just want to say how unbelievably helpful Khalid was at Vodafone store in Ealing.. he sorted and explained everything out and helped set up my new broadband and phone account, moving it from Sky to V... See more

Company replied

Rated 5 out of 5 stars

This was our 1st choice, but they were busy. We tried the other providers with massive disappointment! Aasam helped us and was super friendly, knowledgeable, helpful, and our process getting an esim... See more

Company replied


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Internet Provider
  4. Phone and Internet Service
  5. Telecommunications Service Provider

About Vodafone UK - London Ealing Broadway Centre

Written by the company

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

Contact info

  • Unit 23a , Ealing Broadway Centre, W5 5JY, London, United Kingdom

4.7

Excellent

TrustScore 4.5 out of 5

151 reviews

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4.7

All reviews

(151)

41,211 reviews in the last 12 months

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Rated 5 out of 5 stars

Great help from Neha

Neha in the Ealing store was amazing! She went above and beyond to make sure I am happy with my new phone!

October 20, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Nikita,

Thanks for letting us know what an amazing job Neha did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ealing store

I have visited Ealing branch and was served by Assistant Manager Patryk. He was very helpful experienced. Highly recommending this store.

October 19, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi there,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited Ealing branch and was…

I have visited Ealing branch and was served by Patryk. Very professional and fantastic service.

October 19, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Agnieszka,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I needed help with internet as my data…

I needed help with internet as my data run out. Staff member was very helpful and resolved my problem very efficiently.
Great store! Thank you

October 17, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Wlodek. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Going into the store was really quick…

Going into the store was really quick and easy. Abdullah was fantastic and so helpful. I would really recommend Vodafone on him alone. Amazing service

October 16, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Fatima. Thank you for your review for Abdullah. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant customer service by Monika in…

Brilliant customer service by Monika in Ealing

September 14, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service by Monika in Ealing

Very good service by Monika in Ealing
Helped me with upgrade

September 14, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hey Monika,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashlee in Ealing Broadway is amazing…

I feel the need to say how amazing Ashlee at the Ealing Broadway branch is. After having had a truly disastrous experience trying to order two SIM cards with Carphone Warehouse where I was let down by them more than 5 days after placing my order and having had to spend 2.5hrs on the phone to their customer service team which still didn’t resolve the issue, I decided to go into the Vodafone branch in Ealing Broadway where Ashlee was an absolute dream. She sorted out a good contract for me in under 20mins and saved me from from having a birthday gift disaster for my daughter. Thank you so much!!!

September 12, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Gemma,

Thanks for taking the time to write such a great review! We're delighted that Ashlee was able to resolve your query and more importantly get your daughters birthday sorted! We hope she has great day 🎂

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Definitely Ashlee is a star ⭐️ ⭐️⭐️⭐️⭐️ is very professional

Definitely Ashlee is a star ⭐️ star ⭐️

September 11, 2023
Unprompted review
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Reply from Vodafone UK - London Ealing Broadway Centre

Hi Renata,

Thanks for your lovely review for Ashlee.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - Twitter DM: vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Imran gave us great customer service.

Imran gave us great customer service.
He was very helpful and professional.
Thank you

September 11, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi there,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashlee the staff member was very…

Ashlee the staff member was very professional and helpful.

September 5, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Meena. Thank you for your review for Ashlee. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ashlee was fantastic

Ashlee was fantastic. I’m very very happy cor the received asistence

September 4, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi. Thank you for your review for Ashlee. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I am very satisfied with the customer…

I am very satisfied with the customer service:)!!

September 2, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Emilia,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Monica was very helpful and I am very for the extra assistance received/ thanks to staff ealing bro

A lot of assistance to fix everything like transfer of my Spotify

August 8, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Zain,

Thanks for the lovely review and fantastic support for Monica.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I recently purchased a phone from…

I recently purchased a phone from Patrick, a representative of Vodafone, and I must commend his exemplary service. Patrick proved to be incredibly helpful throughout the entire process, demonstrating a combination of both expertise and attentiveness. His in-depth knowledge of the available options ensured that I made an informed decision, and his customer-centric approach left me highly satisfied. If you're looking for a trustworthy associate at Vodafone, I wholeheartedly recommend seeking assistance from Patrick.

July 25, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Kamil,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or Twitter @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Monika from EALING was very helpfull

Monika from EALING was very helpfull
She is very friendly open person
Did upgrade for me
I am very happy with my new device

July 27, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Iwona,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Patryk

Patryk, Assistant Manager at Ealing Broadway, gave exemplary service and help. Thank you.

July 28, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Jonathan,

Thanks for letting us know what an amazing job Patryk did!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Ealing Broadway branch

Ealing Broadway branch . Abdullah very helpful and friendly .

July 27, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Collette,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited Ealing branch

I have visited Ealing branch, the staff was very helpfull and knowledgeable. Highly recommending this store.

July 6, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hey Patryk,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best employee ever!

Patryk was absolutely delightful, super helpful and informative. We felt as though he was able to guide us through everything in a way we were left in complete understanding of what we were purchasing. He went the extra mile to look at various options for us to guarantee our satisfaction. Great service and keep it up!

June 23, 2023
Unprompted review
Vodafone UK - London Ealing Broadway Centre logo

Reply from Vodafone UK - London Ealing Broadway Centre

Hi Angelika,

Thanks for the wonderful feedback for Patryk, it's really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

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