We were helped by Nuel who was very professional and kind in helping us get a new phone and line.
Company replied
Location
Switch location109 Lower Marsh, SE1 7AB London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... See more
Company replied
Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... See more
Company replied
I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Lower Marsh
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
109 Lower Marsh, SE1 7AB, London, United Kingdom
4.9
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best sales assistant in the world
February 3, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
What super feedback! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
The customer service was amazing…
The customer service was amazing .jay,sunny really helped me get the best deal possible.
January 23, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Leo,
It's great to hear your feedback, thank you for reviewing.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
I came in to help with my email set up
I came in to help with my email set up, jay help me set up my email
January 20, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hello,
This is fantastic to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
amazing service
Every time I step foot into this store I am greeted with a big smile and incredible service from everyone. Sunni was so helpful and really took the time to answer all my questions and sort my phone issues. Having a provider like Vodafone makes the stress of figuring out phone plans less daunting!
January 17, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Isabella,
Thanks for taking the time to write such a great review! We're delighted that Sunni delivered the brilliant service we aim for. If you ever need help again, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent Customer Care
I recently had my phone stolen in central London and ordered a phone through a call with Vodafone. After a lot of difficulty I came to store for help. I was instantly supported by Sunny and his colleague Jay, who helped me to get a new phone and a better contract. Whilst we waited for some complications to be sorted through the Vodafone customer care team, Sunny called me every day to check in and advised me as soon as my phone could be collected.
The team here are fantastic and lovely people! Thank you so much.
January 8, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Victoria. Thank you for your review for Jay and the team. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Loved the experience
January 6, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hello, Sahil,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sunny was the most helpful person in the shop and nice
Wasn’t rushed nor forced very helpful workers
January 4, 2025
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Jay is very helpful
Jay is very helpful. He gets me the best option for me. I’m happy with my new plan.
December 13, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hey Rowena,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Recommend
Really helpful, resolved all my questions quickly and efficiently. Would recommend using this Vodafone shop over others I’ve used before
Great service from Jay, thank you
December 12, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Victoria
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Great customer service!
Great customer service from Jay! Couldn’t have asked for more as I got a new phone
December 7, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Catherine. Thank you for your review for Jay. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Olivia was extremely helpful when I…
Olivia was extremely helpful when I came in, 10/10 service!
November 29, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Jack,
We appreciate your great feedback for Olivia. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very helpful in getting me a new sim
Very helpful in getting me a new sim. Nuel, Sunny and Olivia were really nice.
November 27, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Letizia,
This is a great review for Nuel, Sunny and Olivia. Thanks for taking your time to share. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
spoke to nuel about my phone contract…
spoke to nuel about my phone contract and was very helpful
November 27, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Liv,
Thanks for your review for Nuel. We appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Absolutely wonderful experience in…
Absolutely wonderful experience in store today. Sunny was a star. Thank you
November 27, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Soban,
This is lovely feedback for Sunny and our store. Thanks for taking your time to share. If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
As a long term customer of another…
As a long term customer of another network I finally decided to switch to Vodafone and wanted to buy a SIM only pay monthly contract to go with my new phone. I decided to do this in store rather than online and I am very glad that I did as I got a far better deal that way and excellent customer service from the store manager and his colleague who were very helpful in guiding me through the process.
November 19, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi James,
It's really great to hear your recent experience, and feedback. Thank you for taking the time to review.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Reply from Vodafone UK - London Lower Marsh
Hi Romeo. Thank you for your review for Jahid. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service, really knowlegable and friendly staff. So helpful and resolved my issue so quickly. Cannot recommend highly enough. Thanks for your help and great service!
November 13, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Carl,
This is such a great review. Thanks for sharing. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB – X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
The most helpful store manager (Sunny)…
The most helpful store manager (Sunny) ever! Perfect service.
November 2, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hello, Minea,
It's great to hear about the positive experience which you had with Sunny. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Really smooth and perfect experience…
Really smooth and perfect experience for contracting the broadband at this branch! I appreciate their proper & fast procedure.
Today was a second visit at this branch (last time was the switch to the international call. And thanks to the previous great experience brought me this second visit. And this time experience was also perfect.
I definitely visit again if I have an opportunity for contract.
October 30, 2024
Unprompted review
Reply from Vodafone UK - London Lower Marsh
Hi Yuk,
Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in the branch and you are happy with the new Broadband contract.
Thanks,
The Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.