Vodafone UK - London Lower Marsh Reviews 

340
TrustScore 5 out of 5

4.9

109 Lower Marsh, SE1 7AB London, GB


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Rated 5 out of 5 stars

We were helped by Nuel who was very professional and kind in helping us get a new phone and line.

Company replied

Rated 5 out of 5 stars

Jay and Karina , Who speaks Spanish, where extremely claro explaining things that older People like me find difficult tô understand. They exceeded their normal office house helping me. The Office is n... See more

Company replied

Rated 5 out of 5 stars

Nuel helped me set up my account and solve some other issues and the customer service was outstanding. Extremely nice, polite and always willing to help solve any doubts that I had, regardless of thei... See more

Company replied

Rated 5 out of 5 stars

I am very thankful to staff of Vodafone Lower marsh about his service because I am very disappointed from Vodafone previous branch my bank card declined than I will come here he fix my problem and I a... See more

Company replied


Company details


Contact info

  • 109 Lower Marsh, SE1 7AB, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

340 reviews

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4.9

All reviews

(340)

40,576 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing service by jahis

Great experience and very polite helpful well done

July 24, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Sergio,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service by jahis

Great and fast service experience doing well, very polite helpful I can trust him

July 24, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Lisete,

It's great to hear about your recent experience and feedback for Jahis. Thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Really helpful service moving from a…

Really helpful service moving from a business to a personal account. Ask for Jay.

July 23, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Andrew,

Thank you so much for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us and with Jay.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

jay bo and josh is very helpful and…

jay bo and josh is very helpful and very nice staff they are explain to me everything

July 19, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent support & knowledge

Excellent support & knowledge. Greatly appreciate his support!

July 17, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Martha,

This is fantastic to hear! Thanks for the review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and quick

Helpful and quick

July 8, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Brad,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

It was a great service

It was a great service. Im very satisfied.

July 5, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hello, Decio,

It's great to hear that you received a positive experience from us recently, and we appreciate you taking the time to leave a review.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Top Service

Jay and Sunny went out of their way to help us. Awesome service for a couple of stranded Kiwis.

July 5, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi there,

Thanks for taking the time to write such a great review! We're delighted that Jay and Sunny were able to resolve your query. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Top class service by Sunny

Top class service by Sunny. Highly recommend

July 5, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Michael,

Thanks for the great feedback for Sunny, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Josh was very helpful and polite

Josh was very helpful and polite, I would highly recommend this store if you need anything.

July 1, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Yaw. Thank you for your review for Josh. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service by sunny and very…

Excellent service by sunny and very good advise and very helpful.

June 24, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Rana,

Thank you for reviewing and sharing this feedback for Sunny.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helped by Josh, Jay and Sunny.

I was helped, on two separate occasions, by Josh, Jay and Sunny (sorry if the spelling is wrong). They were all incredibly helpful and friendly and made sure I got the packages that were right for me and my wife.

May 3, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Ben,

We're delighted you had a 5 star experience! Thanks for sharing this review.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nuel has been so helpful

Nuel has been so helpful. Highly recommend!

June 7, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey,

Thanks for sharing this great feedback! We're delighted you had a 5 star experience. Don't forget to check out the VeryMe section of your online account for exclusive offers!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Helpful and knowledgeable staff

Helpful and knowledgeable staff

They took the time to go through every in detail with me.

May 28, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Richard,

Thank you for your review! We're so happy you had a great experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service in-store by the advisor

JAHID, was very helpful and polite.
He is very patient. Spent time with me to go through the plan with me and explained all the options available.

May 10, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Yudem,

Thanks for your review and your lovely words for Jahid! It's what we love to see 🙂 If you ever need more help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jahid helped me resolve an issue…

Jahid helped me resolve an issue regarding my entertainment pack as I had not received the link yet. He was friendly and helpful.

May 6, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hey Joshua,

It's great to hear that Jahid helped resolve your issue promptly! Enjoy your entertainment pack.

If you ever need our help then please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly and competent staff

Very friendly and competent staff, helped find the best deal for me although one not on the standard list

April 29, 2024
Unprompted review
Vodafone UK - London Lower Marsh logo

Reply from Vodafone UK - London Lower Marsh

Hi Matz,

Thanks for this great feedback! We're delighted you had a positive experience.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

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