Vodafone UK - London Paddington Reviews 

140
TrustScore 5 out of 5

4.9

Unit 3 2A Praed Street, Paddington, W2 1JX London, GB


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Rated 5 out of 5 stars

Abhishek was extremely nice, helpful and patient. Helped me with multiple things, answered all questions and was very kind! Great experience!

Company replied

Rated 5 out of 5 stars

I had issues with my SIM , it had been changed to an eSIM and I was unable to use the phone. I had just come off a long flight , Alistair couldn't have been more helpful. He saw I was extremely tir... See more

Company replied

Rated 5 out of 5 stars

Viny was really helpful and friendly. Helped out with a few complications eith my phpne and account. Managed to helpme reduce my bills too!

Company replied

Rated 5 out of 5 stars

Thank you Nabil from Vodafone Pread street and the team for your help and saving my life by sorting out charging and phone and our Vodafone broadband! It’s good to know that there are still compassio... See more

Company replied


Company details


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  • Unit 3 2A Praed Street, Paddington, W2 1JX, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

41,418 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a wonderful experience with my…

I had a wonderful experience with my Vodafone sales consultant Nabil. He was extremely helpful, polite, and explained everything clearly. I felt very well taken care of — excellent service!

August 26, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Melisa,

Thanks for the lovely review and fantastic support for Nabil. It's always great to hear such positive remarks.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil was really good

August 26, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Aysel,
Thanks for the lovely review and fantastic support for Nabil.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came in to get a new line and Cyma…

I came in to get a new line and Cyma was exceptional in her service. Provided adequate information, great insight and excellent advice. Glad with my visit. Jone well done!

August 11, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Chinyelu,

Thanks for the lovely review and fantastic support for Cyma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil was good

July 27, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey there,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

All great

All great. Experience was very Smooth

July 26, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Santiago,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Replacement sim

Anoch helped me in the store for a replacement sim and also I wanted to decrease my monthly payment for my SIM card. He found a deal that worked great for me, even better actually, with a cheaper cost. He was so helpful and answered all questions I had. Had a great experience and will definitely return if have any queries.

July 7, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Kira,

Thanks for the lovely review and fantastic support for Anoch.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service with Alistair

Alistair, the manager of the Vodafone Paddington branch, was EXCELLENT! Went out of his way to assist me, with the best options. I’ve been a Vodafone client for over a year, and he made me want to continue want as a client, by providing great assistance, and was very kind.

June 28, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Marcelo,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Alistair.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got contract today

Got contract today. Cyma was very helpful, explained everything and was super polite. Thank you

June 26, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey there,

Thanks for the lovely review and fantastic support for Cyma.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alistar was friendly and explained…

Alistar was friendly and explained everything very simply

June 3, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Adam,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil has been amazing in providing…

Nabil has been amazing in providing useful and proactive advice

June 3, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi there,

Thanks for the lovely review and fantastic support for Nabil.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alistar was amazing in his service

Alistar was amazing in his service

May 23, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Sheikbibi,

Thanks for the lovely review and fantastic support for Alistar.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sadia very good

May 21, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hi Fah,

Thank you so much for your wonderful review and the amazing support you’ve shown for Sadia —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thanks Sadia for your help!

May 21, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Chadi,

Thanks for the lovely review and fantastic support for Sadia.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sadia was very helpful !

May 21, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Corteous and professional services

Corteous and professional services. Alister went the extra mile finding a better deal for us which was greatly appreciated. Felt like a valued customer having all family members now in the Vodafone package.

April 27, 2025
Unprompted review
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Reply from Vodafone UK - London Paddington

Hey Alexandros,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

An amazing service

An amazing service

April 4, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Altayyeb,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Anoch was very professional and helped…

Anoch was very professional and helped us to upgrade our phone to a new plan.

April 1, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Ozlem,

Thanks for the lovely review and fantastic support for Anoch.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Ghazal,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Omar sorted out my phone quickly

Omar sorted out the problem with my phone quickly and efficiently.

March 24, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi there,

Thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: http://vodafone.uk/3lCYUxW X: http://vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil was great

Nabil was great. Helped us set up broadband quickly and easily as newcomers to the UK. Very thoughtful and honest. Definitely recommend!

March 16, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Adrian,

Thank you for reviewing and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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