Vodafone UK - London Paddington Reviews 

140
TrustScore 5 out of 5

4.9

Unit 3 2A Praed Street, Paddington, W2 1JX London, GB


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Rated 5 out of 5 stars

Abhishek was extremely nice, helpful and patient. Helped me with multiple things, answered all questions and was very kind! Great experience!

Company replied

Rated 5 out of 5 stars

I had issues with my SIM , it had been changed to an eSIM and I was unable to use the phone. I had just come off a long flight , Alistair couldn't have been more helpful. He saw I was extremely tir... See more

Company replied

Rated 5 out of 5 stars

Viny was really helpful and friendly. Helped out with a few complications eith my phpne and account. Managed to helpme reduce my bills too!

Company replied

Rated 5 out of 5 stars

Thank you Nabil from Vodafone Pread street and the team for your help and saving my life by sorting out charging and phone and our Vodafone broadband! It’s good to know that there are still compassio... See more

Company replied


Company details


Contact info

  • Unit 3 2A Praed Street, Paddington, W2 1JX, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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1-star

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4.9

All reviews

(140)

41,418 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff...quick service

March 7, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

We really appreciate your positive feedback, Antoinette! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil helped with my enquiry

February 24, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi. Thank you for your review for Nabil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil helped renew my plan

Nabil helped renew my plan

February 24, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Matar. Thank you for your review for Nabil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Got served by Cyma

Got served by Cyma, and she was the most helpful! I have come from nz and had no idea how it all worked and she was amazing! Make the process so so easy!

February 19, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Charlie. Thank you for your review for Cyma. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Been edgware road brunch in vodafone

Been edgware road brunch in vodafone, Ghalia did excellent customer service thanks for to help me out to choose wright product to me ⭐️💫

January 28, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Giorgi,

Thanks for your lovely review for Ghalia. We appreciate your support. We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 1 out of 5 stars

Disconnected my number without warning

Disconnected my number without warning, when I went to a branch for support, they were not interested in helping. Other networks are better.

January 4, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hello, Dean,

We're sorry to hear that your number was unexpectedly disconnected, as we appreciate the importance of having service. We appreciate you taking the time to leave a review on your service in store, as we're always looking to improve.

If you'd like to discuss this with us in more detail, please reach out to our Social Media Team via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mr Alistar has great man working in…

Mr Alistar has great man working in Vodafone branch in London Edgware Road honsit and professional i received perfect service while getting my phone deal with ,thanks Alistar well done keep up.

January 14, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Salah,

This is a great review for Alistar. We’re glad to hear you found the best option for you when visiting the store.

If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks,
Vodafone Social Media team

Rated 5 out of 5 stars

Very long wait on the phone with…

Very long wait on the phone with Vodafone!

January 6, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Thank you for your support and review. It's always lovely to read such nice feedback.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service from Ghalia and the team.

Good service from Ghalia and the team.

January 7, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi H W,

Thank you for taking the time to leave us a 5 star review and thank you for the feedback about the team.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Great service done by hanume

January 7, 2025
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Hazem,

Thank you the 5 star review! We're glad you had such a great experience with us.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Mourya is the man

Mourya is the man. Extremely helpful and always think on your behalf.

December 19, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Luke,

Thank you for your review and feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Galia 10/10

December 6, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Bryan. Thank you for your review for Galia. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Staff are very knowledgable and polite, they make the entire process very clear and easy to follow.

December 2, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Eddy,

Thank you for your review. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Alistair was great at Praed street…

Alistair was great at Praed street branch ! Helped me get a better deal and sorted my broadband out aswell . Top Notch service

December 2, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Dani,

Thank you for your review and great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Best customer service by Ghalia

Best customer service by Ghalia, so helpful and understanding. Definitely comming back.
Quick and effective

November 18, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Naju,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil helped with new win and phone set…

Nabil helped with new win and phone set up

November 18, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Hamad,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

Rated 5 out of 5 stars

Polite

Polite, helpful, personable

November 15, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Victoria,

Thank you for taking the time to review and sharing this great feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Ghalia was very friendly and welcoming

Ghalia was very friendly and welcoming. Showed the right option for me and double checked the plan I initially wanted. Shared a friendly conversation about my uni and our similar culture

November 9, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Amal,

It's great to hear about your recent experience, thank you for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service! Ghalia was super helpful and attentive. Best service I’ve had at any Vodafone store.

October 23, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil was amazing

Nabil was amazing. His customer service skills are great and gave us the best deals and explained everything.

October 21, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Krystyna,

Thank you for reviewing and sharing your feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

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