Vodafone UK - London Paddington Reviews 

140
TrustScore 5 out of 5

4.9

Unit 3 2A Praed Street, Paddington, W2 1JX London, GB


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Rated 5 out of 5 stars

Abhishek was extremely nice, helpful and patient. Helped me with multiple things, answered all questions and was very kind! Great experience!

Company replied

Rated 5 out of 5 stars

I had issues with my SIM , it had been changed to an eSIM and I was unable to use the phone. I had just come off a long flight , Alistair couldn't have been more helpful. He saw I was extremely tir... See more

Company replied

Rated 5 out of 5 stars

Viny was really helpful and friendly. Helped out with a few complications eith my phpne and account. Managed to helpme reduce my bills too!

Company replied

Rated 5 out of 5 stars

Thank you Nabil from Vodafone Pread street and the team for your help and saving my life by sorting out charging and phone and our Vodafone broadband! It’s good to know that there are still compassio... See more

Company replied


Company details


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  • Unit 3 2A Praed Street, Paddington, W2 1JX, London, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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4.9

All reviews

(140)

41,418 reviews in the last 12 months

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Rated 5 out of 5 stars

I just like to thank Mr Mourya Vodafone…

I just like to thank Mr Mourya Vodafone store Paddington branch who was so helpful in completing my new contract with Vodafone in a very professional way. I would like to mention that he was so professional . He gave me advice and good offer.He was so nice friendly. Trying to help everyone. I noticed that. Thanks again and good luck. Vodafone should be proud to have you Mourya.

October 7, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Thaher, Thanks for your awesome feedback about your recent visit to our Paddington store.
All the best, The Social Media team

Rated 5 out of 5 stars

Visited Voda phone today at Paddington…

Visited Voda phone today at Paddington , service was first class by Alistar and Cyma as both been very helpful and very much conductive to us.
Thank you

September 17, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Hussain,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in store and the great service the team provided.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Alistar and Cyna

The staff, especially Alistar and Cyna, were very friendly and open to engage in healthy conversations in order to assist us with our Vodafone contracts. They went above and beyond to ensure that we had what we needed.

September 17, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Redha,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with us in store with Cyna and Alistar.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

Alistar and cyma both have been such a…

Alistar and cyma both have been such a great help and support to my son who is starting university .
I would like to thank both of them for their great and excellent support .

September 17, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Aniseh,

Thank you for taking the time to leave us a 5 star review! We're glad you had such a positive experience with Cyma and Alistar providing great support to your son.

If you do ever need anything in the future, please reach out to us by following the below links:
Facebook - http://vodafone.uk/3lCYUxW or X - http://vodafone.uk/3LXh2xl.

Thanks,
The Vodafone Social Media Team

Rated 5 out of 5 stars

The service was great

The service was great. They were so helpful.

September 13, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Ekin,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The manager of the store was incredibly…

The manager of the store was incredibly helpful after I just moved to the country and made my experience with getting a local phone number so much easier!

September 11, 2024
Unprompted review
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Reply from Vodafone UK - London Paddington

Hi Sydney,

Thanks for your review for our colleague in store. This is amazing feedback. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

Rated 5 out of 5 stars

Jeremy good experience

August 28, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Enrico,

It's great your feedback, thanks for reviewing.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jeremías was good at giving the…

Jeremías was good at giving the information I needed

August 16, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hello Adriana

It's great to hear about your positive experience. We appreciate you taking the time to review and share your feedback with us.

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nabil was amazing!

Nabil was amazing!

August 12, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Teja,

Thank you for taking the time to review and sharing this feedback.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jeremy has been a fantastic help today…

Jeremy has been a fantastic help today . He made a stressful situation much better!!!
Thankyou Jeremy 😊

August 7, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey Devney,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing

Alistar was amazing in his job, he helped me in setting up my phone and giving me a good deal

July 21, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hey ,

Thanks for the feedback and support, we really appreciate it!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3z6YVNH or via X at vodafone.uk/3z5C19q

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jeremy was highly professional with…

Jeremy was highly professional with customer care knowledgeable

June 21, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Brigitte,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The atention from Jeremy was excelent

The atention from Jeremy was excelent. Solved the problem

June 18, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Elena,

Thank you for your review and feedback for Jeremey.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jeremy has fantastic service and…

Jeremy has fantastic service and professional service. Thanks for him and Vodafone

June 5, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Tolga. Thank you for your review for Jeremy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Jas was very attentive and helpful

Jas was very attentive and helpful. He changed my plan which is cheaper and suited my needs. I’m very happy with his service. Would definitely recommend him.

May 3, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Ivy,

Thank you for taking the time to share this lovely feedback about Jas. We're delighted you found a great deal!

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks, Vodafone Social Media Team

Rated 5 out of 5 stars

Jeremy at the Praed St Store is the…

Jeremy at the Praed St Store is the most excellent support for an old woman. I would like to take him home with me!

April 2, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Joyce. Thank you for your review for Jeremy. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing

Alistair at Vodafone helped me extremely, he's very professional and knows his stuff very well. Thankyou verymuch

March 5, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Nida,

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone; a member of the team would be happy to help.

Thanks again, Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience

Nabil was very helpful and gave amazing service.

February 7, 2024
Unprompted review
Vodafone UK - London Paddington logo

Reply from Vodafone UK - London Paddington

Hi Ruwaida. Thank you for your review for Nabil. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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