Ilayda in the Westfield -Stratford Vodafone branch was amazing. She’s so patient and kind. She helped me with my query, took time to explain the various offers and products and had such a professional... See more
Company replied
Location
Switch locationUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Cannot thank Tanim and Mo enough. I swooped to a Vodaphone mobile plan last week. Was unable to connect to mobile data for 7 days. Visited Vodaphone and was given a replacement SIM card. Still no mobi... See more
Company replied
Gloria is such a patient lady. she expained every thing in detail not what all advosors did in th past .so happy with her service. She understood everything advisors over the phone failed to.
Company replied
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Stratford
Written by the company
Contact info
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, United Kingdom
4.8
Excellent
519 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gabriel was very helpful and took time…
Gabriel was very helpful and took time to help me
August 14, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Linda,
Thanks for the lovely review and fantastic support for Gabriel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Jennifer
Thank you Jennifer!
Exceptional customer service and great experience.
Totally happy to come back again and will recommend to everyone!
August 12, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Taskeen,
Thanks for the lovely review and fantastic support for Jennifer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a wonderful experience in Westfield…
Had a wonderful experience in Westfield Stratford London Vodafone store. The customer service was amazing.
August 12, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Bushraa,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for team.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mahmood is the retail adviser I met…
Mahmood is the retail adviser I met today a lovely lady who took her time to explain everything to me
August 5, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Esther,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Jenny was fab
Jenny was fab; great customer experience. Thank you so much; explained everything.
August 4, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Mickey,
Thanks for the lovely review and fantastic support for Jenny. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gloria is such a patient lady
Gloria is such a patient lady. she expained every thing in detail not what all advosors did in th past .so happy with her service. She understood everything advisors over the phone failed to.
August 3, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Teamp0
Gloria really helped us out after our…
Gloria really helped us out after our phone was lost/stolen. Really friendly, hands on and helpful so we could leave forgetting about the bad experience. Thank you Gloria!
July 25, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Claud,
Thanks for the lovely review and fantastic support for Gloria.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shirley (Stratford Westfield) is very…
Shirley (Stratford Westfield) is very knowledgeable and got my requirement handled instantly. Great customer service! Thank you, Shirley.
July 19, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey there,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ilayda in the Westfield -Stratford…
Ilayda in the Westfield -Stratford Vodafone branch was amazing. She’s so patient and kind. She helped me with my query, took time to explain the various offers and products and had such a professional manner about her. Great experience. Thank you Ilayda.
July 18, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Dalene,
Thanks for the lovely review and fantastic support for Ilayda.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thank you Tanim and Mo
Cannot thank Tanim and Mo enough. I swooped to a Vodaphone mobile plan last week. Was unable to connect to mobile data for 7 days. Visited Vodaphone and was given a replacement SIM card. Still no mobile data. It took the patience and persistence of these two guys to identify and rectify the issue. Thank you Tanim and Mo; now I can use maps to get around. Gold stars all round
June 29, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Yua,
This is fantastic to hear! We really appreciate the feedback for Tanim.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Jenny amazing customer service
Went to get a new phone. One employee named Jenny was really sweet and made everything easy to understand she gave amazing customer service and was just lovely as a whole.
June 10, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Eyoel,
Thanks for the lovely review and fantastic support for Jenny.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from ozzy helped me…
Excellent service from ozzy helped me with my YouTube account and my Vodafone app thank you
June 4, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Mueez,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I been in Vodafone Westfield Stratford
I been in Vodafone Westfield Stratford.
I got amazing costumer service from
Shivam.
Thank you Shivam
June 4, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Cristina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Excellent experience with Ecem…
I had an excellent experience with Ecem at Vodafone in Westfields Stratford. She was incredibly helpful, patient, and kind throughout our conversation. We spent a couple of hours discussing the available deals, and she took the time to explain everything clearly, answer all of my questions, and help me find a great deal that suited my needs.
Ecem was friendly, professional, and very easy to talk to, which made the whole experience enjoyable and stress-free. I never felt rushed, and her knowledge and advice were invaluable.
I would definitely go back to Ecem for any future help or advice and highly recommend her to anyone looking for outstanding customer service. Thank you, Ecem, for going above and beyond!
June 3, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Shakila,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Gloria star
I wanted to change to Vodafone but because I knew the headache is to deal normally with all the process i didn’t proceed till today I came to Vodafone Stratford and Gloria made it so easy for me I didn’t have to do anything just give my details she call customer service for Talkmobile and now I’m happy with my decision. Thank you Gloria!
May 27, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
It is absolutely again wonderful…
It is absolutely again wonderful purchase day in Vodafone with Shivam , nice person and great service by him throughout our process and best deals of Vodafone I suggest all other users must change to Vodafone
May 24, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Mahnoor and Shiv are EXCELLENT
Mahnoor and Shiv were excellent in handling my order - even upgrading my device for cheaper than quoted by the service agent over the phone last night. Personable, professional and knowledgeable - can’t fault any of my experience at all.
May 22, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hey Alexandru,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I'm having a problem with signals and…
I'm having a problem with signals and network since one month , I went to the Stratford store Jenny helped me twice with the same problem and also I spoke with customer service on call one gentlemen helped. Now I can connect to the calls and network. Thank you for your help.
May 12, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hi, thank you so much for your wonderful review and the amazing support you’ve shown for Jenny, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.