Friendly and helpful service from Gloria! She helped me with getting my ongoing broadband issues sorted and did as much as she could to help.
Company replied
Location
Switch locationUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
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See what reviewers are saying
I loved coustomer service from gloria, she was very helpful and it was been easy , she is best Crm I feel , thanhinkg her
Company replied
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... See more
Company replied
Cannot thank Tanim and Mo enough. I swooped to a Vodaphone mobile plan last week. Was unable to connect to mobile data for 7 days. Visited Vodaphone and was given a replacement SIM card. Still no mobi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Stratford
Written by the company
Contact info
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, United Kingdom
4.8
Excellent
522 reviews
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I had a great experience with Zehra at…
I had a great experience with Zehra at Vodafone. She was incredibly helpful, patient, and knowledgeable throughout the entire process. Zehra took the time to clearly explain all the options available to me and made sure I fully understood everything before making a decision.
Her friendly attitude and professionalism really stood out, and she went above and beyond to ensure I left satisfied. It’s rare to come across such excellent customer service these days, and Zehra is a true asset to the Vodafone team.
I would highly recommend asking for Zehra if you need assistance—she genuinely cares about her customers and delivers outstanding service.
March 18, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gabriel was so helpful!
Gabriel the repair specialist in Stratford really helped me and my family out.
We were in distress as we had a phone stolen - Gabriel helped immensely in getting a ESIM and setting up my new phone with my sim. I’m so grateful after so much distress.
Ayub was also super friendly and helped us get to the right person.
March 13, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Salim,
Thanks for the lovely review and fantastic support for Gabriel and Ayub.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great team! Many thanks for your help.
I returned a phone honor magic phone after having some issues. Alhuda and Mya were really excellent and helped me change it to a pixel which is great. I would highly recommend the Stratford Westfield store! Excellent team. Many thanks!
January 31, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5 star service from Calum
The advice and support which Calum provided me was fantastic. His customer service skills were so good. He listened to me and answered my questions clearly. He then supported me to select a contract which was more appropriate for my requirements. Thank you Calum. You are an asset to the store!
March 9, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Joanne,
Thanks for the lovely review and fantastic support for Calum.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Excellent customer service
The advisor or customer care assistant Melike was very patient and detailed in her explanation,she was very informed about the product and I felt well supported to make the very best choice for me.Thank you Melike
March 5, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Salvatory,
Thanks for the lovely review and fantastic support for Melike.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hazal at Stratford was excellent
Hazal at Stratford was excellent. As a non-tech person she was so polite and helpful and sorted out my phone and broadband so easily.
March 5, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Fleur,
Thanks for the lovely review and fantastic support for Hazal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The agent is Mahnoor she is a best one…
The agent is Mahnoor she is a best one in the Vodafone agent. Very friendly and helpful.
Thank u so much for helping.. 😊
March 3, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Shah,
Thanks for the lovely review and fantastic support for Mahnoor.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Best service
Best service. And Miss Mahnoor is so supportive. Thank you.
March 3, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Muhammad,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Gabriel is the one!
The experience was so great, Gabriel made everything so much easier. He was very informative and answered all the questions we had. Whenever we come back to Vodafone, we’ll be asking for him. 10/10
March 2, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into store today to buy a phone
I came into store today to buy a phone, i have been with vodafone for 15 years, this was the first time i have experienced the worst customer service from priscilla and fajar and the manager decided to disappear when there lies started unfolding about having stock within 30 mins saying it’s reserved for online order after making me wait over an hour with an elderly lady disappointed with vodafone team
March 2, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Taylan,
Thank you for taking the time to share your experience. We truly regret that your previous attempts to get help didn’t result in a resolution, and we appreciate you bringing this to our attention. Please be rest assured that we take these concerns seriously, and we’d like to look into this further for you. You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm, or use webchat through this link: vodafone.uk/2LCJiTm. Alternately you can contact our social media team via Facebook at vodafone.uk/3lCYUxW or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
The assistance was at the highest level!
March 2, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you Jenny!
Amazing helpful assistant! Jenny at Westfield Stratford store helped a very nervous buyer upgrade to a new phone with no fuss at all & no hard sell.
February 25, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Julia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Yusef in Stratford was fantastic
Yusef in Stratford was fantastic, extremely efficient, personable and professional. Excellent service 😊
February 22, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Kenneth,
Thanks for the lovely review and fantastic support for Yusef.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Today I been to Westfield Vodafone…
Today I been to Westfield Vodafone store. However I was amazed to served by Ahmed. He is really intelligent and knowledgeable I would say.
Keep it up….truly he tried to get me some good deals to take my new network.
Very very helpful.
February 20, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Ishrat,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ahmed.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Yusef has been an amazing help for us
Yusef has been an amazing help for us. He listened to us very considerately and took into account our issue and was able to guide us in the right direction to get the issue resolved and was able to suggest a suitable sim plan which was perfect ! He took his time to ensure our needs were met ! thank you again Yusef !!
February 17, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Lara,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodaphone Arib
I walked into the store and Arib approached me straight away, I didn't have to wait, he was on the ball. Very kinda and helpful and very support. Was very patient with me to get my details together. I would highly recommend being served by Arib!! ⭐️⭐️⭐️⭐️⭐️
February 13, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Rajveer,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Hazal saved me £1500
Hazal saved me £1500!
I can’t thank Hazal, (Stratford Westfield branch) enough for helping me figure out a problem that the Apple genius’s couldn’t! Hazal was so patient and guided me through a number of possibilities to help resolve my issue. Hazal sat with me for 40 mins explaining in depth the issues until I was able to use my phone again.
Hazal was so friendly, and reassuring going above and beyond to help. 10/10 customer service.
Give the girl a pay rise asap
February 7, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Jerri,
Thanks for the lovely review and fantastic support for Hazal.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Gabriel was absolutely fantastic
Gabriel was absolutely fantastic, he explained all options so clearly to me and made getting my new phone such an easy process. Thank you !
February 6, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Fran,
Thanks for the lovely review and fantastic support for Gabriel.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful staff
Mahnoor was so helpful in helping me switch my number! Highly recommend this branch
February 4, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hi Kloe,
Thank you so much for your wonderful review and the amazing support you’ve shown for Mahnoor —it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Gloria was amazing @Westfield Stratford
Gloria was amazing, helped us select the phone for my son. She made the experience enjoyed and stress-free. Explained everything in great detail and how much it will cost over the period of time. We wouldn't have bought anything if it wasn't for her. 🙂
January 31, 2026
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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