Friendly and helpful service from Gloria! She helped me with getting my ongoing broadband issues sorted and did as much as she could to help.
Company replied
Location
Switch locationUnit 29 - 30 Lower Ground Floor The Arcade, E20 1EH London, GB
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See what reviewers are saying
I loved coustomer service from gloria, she was very helpful and it was been easy , she is best Crm I feel , thanhinkg her
Company replied
I want to give 6 stars instead of 5 stars to consultant Mustafa. He is the only one I have ever met who likes working here. If there is a way to thank your best employees, then he definitely deserves... See more
Company replied
Cannot thank Tanim and Mo enough. I swooped to a Vodaphone mobile plan last week. Was unable to connect to mobile data for 7 days. Visited Vodaphone and was given a replacement SIM card. Still no mobi... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Stratford
Written by the company
Contact info
Unit 29 - 30 Lower Ground Floor The Arcade, E20 1EH, London, United Kingdom
4.8
Excellent
522 reviews
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First class customer service
I walked into Vodafone Westfield in Stratford today and was warmly greeted by Mus. I had multiple questions, some quite complex with various scenarios based on my employment and lifestyle. Mus was extremely patient in listening to my needs and made an incredible effort to explain thoroughly all my options in the most simple and digestible way possible. I would honestly say it was one of the greatest customer service experiences I have ever had in retail. Mus is a credit to Vodafone and based on my experience today I can safely say I will continue to be a Vodafone customer.
November 14, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Shirley was amazing
Called Vodafone on 191 and the agent didn’t give me good options and was a bit arrogant. I came into store and I met shirley and she gave me an amazing offer which is good value for money and I appreciate her approach and her knowledge.
November 13, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Me and my friend visited the Vodafone…
Me and my friend visited the Vodafone store today in the Stratford mall for a device.And the customer service was amazing they responded with a lot of patience and especially the customer assistant Ruchi was very helpful to us.
Thank you for your service.
November 11, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your feedback with us. Thank you for your lovely review.
Thanks,
Vodafone Social Media Team
Gloria made my experience great
Gloria made my experience great. She was very welcoming and helpful. She’s a good worker.
November 10, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. We're happy to hear that your experience was great! It's wonderful to know that our team member was welcoming and helpful. We appreciate your positive feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
this man Akash helped us very well
this man Akash helped us very well , he is a good advisor . thanks
November 7, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; thank you for your comments. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - London Stratford
Hi. We're glad you had a positive experience. We appreciate your kind words and thank you for your review! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ruchi,served us to change my sim…
Ruchi,served us to change my sim contract from ee she very helpful & friendly . We are very happy to her service. Thank you Ruchi & Vodafone for your quick service.
November 7, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us. We're so glad the service was quick, helpful, and friendly. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I really enjoyed the service at…
I really enjoyed the service at Vodafone! Ruchi, my customer service representative, was amazing she made everything possible and ensured I was completely satisfied.
November 7, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. We're happy to hear that you enjoyed your experience with us! We really appreciate you taking the time to leave us this lovely feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
MELIKE
The customer service adviser I dealt with was absolutely sensational. I had many questions and my situation was quite complex and she dealt with it calmly even when i was getting a bit discouraged. Thank you for making the transaction so smooth. VERY professional
November 7, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I am highly impressed with customer…
I am highly impressed with customer services provided by Ahmed today, at thurs 6/11/2025.
November 6, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Not respecting the agreement
Not respecting the agreement, you set an amount of paying monthly and end up paying double. Also, they saying “free tablet” but they charge you monthly. Anyways not recomanding at all.
September 24, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. If you still need any support please contact our dedicated team that can be reached by calling 0333 304 0191 or via live chat here - https://vodafone.uk/2aDQ1gh. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 Thanks, Vodafone Social Media Team
Excellent service
Excellent service! Yusef was beyond helpful. Very grateful for his customer service!
November 4, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Akash is The best customer service and…
Akash is The best customer service and hard worker deserve to be manger of store
October 23, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Feedback on contract phone purchase experience
We visited the store today for getting Contract phones. Mya served us. She is the most polite, jolly and lovely person I have came across. Although the system was slow she maintained her calm and kept us informed. She explained entire end to end process and options in very detail. She really made our day.
October 21, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
I've been with this incredible team for…
I've been with this incredible team for almost two months now really appreciate thank you all for your unwavering support and friendliness. Special thanks to Ruchi and Shahruk😁
October 17, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hi. We appreciate your positive feedback and are so glad that you've had such a supportive and friendly experience with our team over the last couple of months. We value your recognition! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service from Mahmut
Excellent service from Mahmut! Will definitely recommend him!
October 13, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Tanim was amazing great service…
Tanim was amazing great service excellent knowledge and saved me money
October 8, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Best customer service.
Best customer service.
Fast reliable service.
Good communication.
October 1, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Akash help me get a brand-new iPhone 17…
Akash help me get a brand-new iPhone 17 within 24 hours and there were problems. This man was very patient very polite he is a credit to your company. Thank you very much Vodafone.
September 27, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Robbie,
Thanks for the lovely review and fantastic support for Akash.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Akash provided me excellent service…
Akash provided me excellent service with great humility.
September 26, 2025
Unprompted review
Reply from Vodafone UK - London Stratford
Hey Chayan,
Thanks for the lovely review and fantastic support for Akash.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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