Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more
Company replied
Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB
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Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more
Company replied
I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more
Company replied
Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more
Company replied
I had a fantastic experience at Vodafone, especially thanks to Khadija! She was incredibly helpful, friendly, and efficient. She understood exactly what I needed and assisted me straight away withou... See more
Company replied
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Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom
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Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her sound reasoning and deep technical analysis made me realise I had so much more to gain by picking up a family bundle with her assistance today. She was sincere, humourous and genuinely committed to helping me find the very best fit. A true joy and the very reason why I would travel miles just to find a physical Vodafone store.

Reply from Vodafone UK - London Surrey Quays
Nadia was very helpful, she spoke in a very kind manner and assisted me from start to finish. I am very happy with the services provided and definitely recommend her, as well as the Surrey Quays store for everyone to visit and get whatever they need done!

Reply from Vodafone UK - London Surrey Quays
I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders, they persisted until they had it sorted for us to take it away. Pleasant experience and they definitely helped with the overall process of the upgrade.

Reply from Vodafone UK - London Surrey Quays
Came into store for an upgrade and was served by Tabatha and Roman who were really friendly and helpful!

Reply from Vodafone UK - London Surrey Quays

Reply from Vodafone UK - London Surrey Quays
tareq and nadia was amazing in store today

Reply from Vodafone UK - London Surrey Quays
extremely helpful tareq and nadia was great

Reply from Vodafone UK - London Surrey Quays
I received excellent service from the store manager Tareq and will definitely going back for my next purchase. I highly recommend!

Reply from Vodafone UK - London Surrey Quays
Nadia was exceptional had the time to find the right package and also the upgrade of phone. Very pleased with my experience today in store.

Reply from Vodafone UK - London Surrey Quays
Tabitha did a fantastic job
Thank you
Richard B

Reply from Vodafone UK - London Surrey Quays
Nadia was wonderful, very helpful, and delightful conversation.

Reply from Vodafone UK - London Surrey Quays
Tabitha was extremely helpful and very friendly, would absolutely come back again.

Reply from Vodafone UK - London Surrey Quays
Geja, was very friendly and very welcoming, he gave 3 options of for my upgrade which we then spoke about in depth to narrow down the best one for me. He was very insightful

Reply from Vodafone UK - London Surrey Quays

Reply from Vodafone UK - London Surrey Quays
The Surrey Quays place with Geja was fantastic!

Reply from Vodafone UK - London Surrey Quays
Nadia was amazing, really helped me and had great service!

Reply from Vodafone UK - London Surrey Quays
Good team good service very friendly. Tabitha, Dennis and nadia

Reply from Vodafone UK - London Surrey Quays
I have visited the Vodafone store in Surrey Quays several times, and every experience has been excellent. When my phone was stolen, Tareq helped me with outstanding professionalism and made a very stressful situation much easier. Thanks to his advice, I was very happy with my new phone deal.
Today, I returned to get a new SIM card for my nephew, and we ended up leaving with a new contract and his dream phone! Nadia was incredibly helpful throughout the whole process. Her warm personality, excellent communication skills, and friendly approach made us feel comfortable and well looked after.
I was also delighted to learn that Tareq has been promoted to Assistant Manager. He offered me some fantastic benefits and made me an even happier Vodafone customer. It's wonderful to see that Vodafone recognises and rewards employees who work hard and provide exceptional customer service.
As a long-term customer, experiences like these give me every reason to stay with Vodafone for many more years. Thank you, Tareq and Nadia, for your excellent service.

Reply from Vodafone UK - London Surrey Quays

Reply from Vodafone UK - London Surrey Quays
No, there was a good advisor kept me up-to-date with everything helped me out a lot. I would like to say thank you to what a great experience and customer service thank you very much.

Reply from Vodafone UK - London Surrey Quays
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