Vodafone UK - London Surrey Quays Reviews 

330
TrustScore 5 out of 5

4.9

Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB


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Rated 5 out of 5 stars

Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more

Company replied

Rated 5 out of 5 stars

I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more

Company replied

Rated 3 out of 5 stars

Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience at Vodafone, especially thanks to Khadija! She was incredibly helpful, friendly, and efficient. She understood exactly what I needed and assisted me straight away withou... See more

Company replied


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  • Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

330 reviews

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4.9

All reviews

(330)

39,680 reviews in the last 12 months

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Rated 5 out of 5 stars

Sincere and expert service

Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her sound reasoning and deep technical analysis made me realise I had so much more to gain by picking up a family bundle with her assistance today. She was sincere, humourous and genuinely committed to helping me find the very best fit. A true joy and the very reason why I would travel miles just to find a physical Vodafone store.

September 1, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Elizabeth,

Thanks for the lovely review and fantastic support for Tabitha.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nadia was very helpful | Surrey Quays

Nadia was very helpful, she spoke in a very kind manner and assisted me from start to finish. I am very happy with the services provided and definitely recommend her, as well as the Surrey Quays store for everyone to visit and get whatever they need done!

August 20, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Surrey Quays

I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders, they persisted until they had it sorted for us to take it away. Pleasant experience and they definitely helped with the overall process of the upgrade.

August 18, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Came into store for an upgrade and was…

Came into store for an upgrade and was served by Tabatha and Roman who were really friendly and helpful!

August 18, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Sara,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing team

The team in Surrey Quays was amazing!!

August 11, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Umar,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

tareq and nadia was amazing in store…

tareq and nadia was amazing in store today

August 14, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Charlie ,

Thanks for the lovely review and fantastic support for Tareq and Nadia.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

extremely helpful tareq and nadia was…

extremely helpful tareq and nadia was great

August 14, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I received excellent service from the…

I received excellent service from the store manager Tareq and will definitely going back for my next purchase. I highly recommend!

August 14, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Ismail,

Thanks for the lovely review and fantastic support for Tareq.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nadia was exceptional had the time to…

Nadia was exceptional had the time to find the right package and also the upgrade of phone. Very pleased with my experience today in store.

August 13, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Tetyana,

Thanks for the lovely review and fantastic support for Nadia.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha did a fantastic job

Tabitha did a fantastic job
Thank you
Richard B

August 12, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

"Hey Richard,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team"

Rated 5 out of 5 stars

Nadia was wonderful

Nadia was wonderful, very helpful, and delightful conversation.

July 29, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Tambitha,

Thanks for the lovely review and fantastic support for Nadia. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tabitha was extremely helpful and very…

Tabitha was extremely helpful and very friendly, would absolutely come back again.

July 29, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Lola,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geja

Geja, was very friendly and very welcoming, he gave 3 options of for my upgrade which we then spoke about in depth to narrow down the best one for me. He was very insightful

July 23, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Best store in SE London

Best store in SE London. Always enjoy coming.

July 11, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Jade,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Surrey Quays place with Geja was…

The Surrey Quays place with Geja was fantastic!

July 9, 2026
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Gyorgy,

Thanks for the lovely review and fantastic support for Geja. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Nadia was amazing

Nadia was amazing, really helped me and had great service!

July 8, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Harriet,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Nadia.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good team good service very friendly

Good team good service very friendly. Tabitha, Dennis and nadia

July 8, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Mo,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I have visited the Vodafone store in…


I have visited the Vodafone store in Surrey Quays several times, and every experience has been excellent. When my phone was stolen, Tareq helped me with outstanding professionalism and made a very stressful situation much easier. Thanks to his advice, I was very happy with my new phone deal.

Today, I returned to get a new SIM card for my nephew, and we ended up leaving with a new contract and his dream phone! Nadia was incredibly helpful throughout the whole process. Her warm personality, excellent communication skills, and friendly approach made us feel comfortable and well looked after.

I was also delighted to learn that Tareq has been promoted to Assistant Manager. He offered me some fantastic benefits and made me an even happier Vodafone customer. It's wonderful to see that Vodafone recognises and rewards employees who work hard and provide exceptional customer service.

As a long-term customer, experiences like these give me every reason to stay with Vodafone for many more years. Thank you, Tareq and Nadia, for your excellent service.

July 4, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Sule,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Tareq.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Surrey Quays

Surrey Quays - Great customer service, thank you !!

July 2, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

No, there was a good advisor kept me up-to-date with everything helped me out a lot. I would like to say thank you to what a great experience and customer service thank you very much.

June 27, 2026
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey John,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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