Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more
Company replied
Location
Switch locationUnit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB
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See what reviewers are saying
Nadia was absolutely fantastic. Couldn't ask for a better service. She was very welcoming, deaf friendly and patient. Explained products very well. A satisfied customer. Many thanks 👍.
Company replied
I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more
Company replied
Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Surrey Quays
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom
4.9
Excellent
334 reviews
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Dennis was great and very helpful to…
Dennis was great and very helpful to get us set up with a UK cellphone plan after moving overseas! Thank you
January 23, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Tariq was very very helpful kind and…
Tariq was very very helpful kind and friendly would definitely come back to this branch if need be
January 20, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Helen
This is fantastic to hear! We really appreciate the
feedback.
If you ever need anything, please reach out to the Social
Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Customer care
It was genuinely a good and professional of the staff .. especially Alka!
Very patient, and clearly helpful and understanding my personal needs
Very professional
January 17, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey there 👋
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing experience
Amazing experience, the team was very welcoming. Thank you to Dennis, Geja and Hasnat for helping me find a great deal.
January 15, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Tarq,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dennis was absolutely fantastic and…
Dennis was absolutely fantastic and extremely knowledgeable he knows it all
January 12, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Lynn,
Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great professional help
Great professional help, all is resolved as magic!
January 10, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Iana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service!
January 10, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Sergiu,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Customer Service: A Complete Nightmare
Vodafone’s customer service is honestly a nightmare. You’re forced to call them because a lot of basic router settings are locked and can only be handled by Vodafone, which is already frustrating enough. Then, when you actually call, you wait at least 10 minutes just to get an answer, and half the time they either hang up or pretend the line is breaking up.
When you finally get through to someone, most of the agents seem completely unprepared and don’t really know what they’re talking about. You end up explaining the same issue over and over again, only to get vague or useless answers. It feels like a huge waste of time.
Overall, dealing with Vodafone support is exhausting and annoying. For such a big company, this kind of customer service is really disappointing.
January 7, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey,
I am sorry to hear that you have been experiencing issues with your broadband, I appreciate how frustrating this can be.
Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via Live Chat here: vodafone.uk/2LCJiTm
If you would like this to be raised as an official complaint, and you have already spoken to the Broadband Teams but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Quick and helpful
Geja was very helpful, helped me get a new sim card with my old number very quickly after I had lost my phone!
January 4, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Lucy,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great communication wity the team and…
Great communication with the team member and problem solved quickly by Dennis.
January 4, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Rajia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
dennis was very nice and helpful
January 2, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hi Gracia,
Thank you so much for your wonderful review and the amazing support you’ve shown for Dennis—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
The assistance I have been given today…
The assistance I have been given today by Khadija was simply fantastic. She has helped me to sort out the installation of an esim supporting me during the procedure, always kind and helpful.
January 2, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Alessandro,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dennis gave me the best stat to this…
Dennis gave me the best stat to this January of 2026! He was fantastic and extremely knowledgeable, I think he should get a pay rise with the fantastic work has has helped me with.
January 2, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Rayman,
Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Denis extremely helpful
Denis extremely helpful, got my unstuck from my problem of connecting my Apple Watch to my phone. Really friendly and efficient. Couldn’t recommend more highly!
January 2, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Kate,
Thanks for the lovely review and fantastic support for Denis.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tareq helped me today.
Tareq helped me today.
I have been with Vodafone for several years. Feedback is key and so is Trust. I was transparently provided with all the available options and guided. Thank you Vodafone !
January 2, 2026
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Paola,
Thanks for the lovely review and fantastic support for Tareq.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Good customer service from Geja helped…
Good customer service from Geja helped a lot
He is a credit to your company
December 31, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Isaac,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Geja served us today
Geja served us today. He had Great communications, was quick, and well knowledgeable about the deals.
December 28, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Lovely to meet Tareq
Lovely to meet Tareq. He helped us so much today and made things easier for me
December 27, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Akosua,
Thanks for the lovely review and fantastic support for Tareq.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The two guys (Geja and Tareq) at the…
The two guys (Geja and Tareq) at the store were very helpful and solve all the problems.
December 20, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Tareq was very nice and helpful
December 19, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Kadeem,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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