Vodafone UK - London Surrey Quays Reviews 

334
TrustScore 5 out of 5

4.9

Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB


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Rated 5 out of 5 stars

Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more

Company replied

Rated 5 out of 5 stars

Nadia was absolutely fantastic. Couldn't ask for a better service. She was very welcoming, deaf friendly and patient. Explained products very well. A satisfied customer. Many thanks 👍.

Company replied

Rated 5 out of 5 stars

I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more

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Rated 3 out of 5 stars

Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more

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  • Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

334 reviews

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4.9

All reviews

(334)

41,511 reviews in the last 12 months

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Rated 5 out of 5 stars

Dennis was supper supportive willing to…

Dennis was supper supportive willing to help in every way he can

December 19, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Agenta,

Thanks for the lovely review and fantastic support for Dennis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was extremely helpful and…

Dennis was extremely helpful and explained everything in language I could understand I was very impressed by the young man

December 19, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi Michael,

Thank you so much for your wonderful review and the amazing support you’ve shown for Dennis—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis is a wonderful man…

Dennis is a wonderful man…. He’s very calm and thought me how to setup my phone with a big smile.

December 19, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Sinatu,

Thanks for the lovely review and fantastic support for Dennis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Khadija was extremely friendly and…

Khadija was extremely friendly and efficient in explaining the products and what product suited my need. Great customer service and highly recommend her.

December 18, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Kamila,

Thanks for the lovely review and fantastic support for, Khadija.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good attention and fantástic

Good attention and fantástic
Geja and Khadija

December 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Jerson,

Thanks for the lovely review and fantastic support for Geja and Khadija.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis

Advisor was very helpful and dealt with my situation calmly. Time was not long but it was great service

December 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Shahed,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis has been fantastic

Dennis has been fantastic. His service is second to none.

December 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey there,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service! Dennis was friendly, professional, and very knowledgeable about the phone and the watch and explained all the features clearly and helped me choose the best option. Very satisfied with my purchase and the service experience, 5 star service .

December 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Debora,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service

Great service, quickly diagnosed the problem, helped me with troubleshooting issues with my SIM card and was super patient with questions. Dennis was the guy that helped me out

December 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Chu,

Thanks for the lovely review and fantastic support for Dennis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Khadija did great job

Khadija did great job, answer our question, help with what we need ,with smile :))))
Happy with serves in Surrey Quays shopping center.
Thank You Khadija

December 15, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Jolita, ​

Thanks for the lovely review and fantastic support for Khadija. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

Had a lovely experience at this…

Had a lovely experience at this Vodafone store. The staff there were extremely helpful and helped me find the right deal for me. Tareq was extremely helpful with this. Will be recommending my friends and family to come here.

December 15, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Riyad,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq and Khadija was really welcoming…

Tareq and Khadija was really welcoming and nice in store. Assisted with my query very quickly

December 15, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi Tanisha,

Thank you so much for your wonderful review and the amazing support you’ve shown for Mikey—it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

Rated 3 out of 5 stars

I recently got my new Samsung S25 and…

I recently got my new Samsung S25 and received a great price as a loyal Vodafone customer of 10 years. The staff member was very helpful, advised me to get insurance, and also helped me get new tablets for my daughters. Excellent service.

December 15, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Misrak,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was very welcoming

Dennis was very welcoming, helpful and good sense of humour if I undergo any issues or queries I will look for him.

December 13, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Topshottaz,

Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service from Khadija

December 11, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Jhon,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great people

Great customer experience.very helpfull

December 4, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi Socrates,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful thanks to dennis

November 28, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Aysen,

Thanks for the lovely review and fantastic support for Dennis.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I had an excellent experience with Geja…

I had an excellent experience with Geja at Vodafone. He went above and beyond to help me with my issue, showing genuine care, patience, and professionalism throughout the process. His clear communication and willingness to make sure everything was resolved made a huge difference. It’s rare to come across customer service as attentive and friendly as hers. Thank you, Geja, for your outstanding support — truly appreciated

November 27, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Adenike,

Thanks for the lovely review and fantastic support for Geja.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geja in Vodafone Surrey Quays was…

Geja in Vodafone Surrey Quays was absolutely brilliant sorting out my issue

Please guys go and see him in the store

November 22, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Norman,
Thanks for the lovely review and fantastic support for Geja.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic customer service from…

Fantastic customer service from Khadija! She knows the product very well and tailored the final choice of a handset and sim plan very carefully.
Great listening skills, good sense of humour.
I am absolutely delighted and would recommend her to all Vodafone customers.

November 14, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

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