Vodafone UK - London Surrey Quays Reviews 

334
TrustScore 5 out of 5

4.9

Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more

Company replied

Rated 5 out of 5 stars

Nadia was absolutely fantastic. Couldn't ask for a better service. She was very welcoming, deaf friendly and patient. Explained products very well. A satisfied customer. Many thanks 👍.

Company replied

Rated 5 out of 5 stars

I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more

Company replied

Rated 3 out of 5 stars

Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more

Company replied


Company details


Contact info

  • Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(334)

41,511 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Geat customer service

Grat customer service

November 8, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The service was very great

The service was very great, was there to have a gift, and they helped me perfectly
Made my day. God bless them.

November 7, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. We're so happy to hear that the service met your needs and made your day! We appreciate your kind words and are grateful for your feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Geja was very helpful and made me add…

Geja was very helpful and made me add another sim to my package

November 7, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. We're happy to hear that you found the assistance helpful when adding another SIM to your package. Thank you for sharing your positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis is Fab!

Dennis helped me with my upgrade today. He was very friendly and knowledgeable. Thanks Dennis!

November 1, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. We appreciate you sharing your positive experience with us! We're so happy to hear that you received such great support with your upgrade today. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service Dennis and Geja are…

Amazing service Dennis and Geja are fantastic they helped as today

November 1, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. We're so happy to hear about the fantastic support you received! We appreciate you taking the time to leave us this amazing review today. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was straight to the point with…

Dennis was straight to the point with info very reliable friendly and professional.

October 27, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. We're happy to hear that the information provided was helpful, and the service was reliable and professional. We appreciate your positive feedback and thank you! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

tareq was amazing today

tareq was amazing today
6 stars deserved

October 25, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. We're so glad you had such a wonderful experience! Thank you for taking the time to leave us this amazing feedback; it means a lot to us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great personality and amazing costumer…

Great personality and amazing costumer service

October 20, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq was very helpful.Very quick and…

Tareq was very helpful.Very quick and efficient service

October 19, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq has helped me about in detail…

Tareq has helped me about in detail descriptions about my sim it was a great experience.

October 16, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi Kunal. Thank you for your review for Tareq. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great job from Dennis and Tarik

Great job from Dennis and Tarik, thank you guys xxx

October 16, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience with Dennis

I had a couple problems with my replacement card. Since I couldn’t validate my secure check with an online bank. However, Dennis helped me out set up the account and fix my problem in the Vodafone Surrey Quays Mall.

October 15, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, he really explained all the deals well I would definitely recommend Tareq to all my friends looking to switch to Vodafone.
Give him a raise

October 14, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq and khadija was amazing in store…

Tareq and khadija was amazing in store today, they helped me with my query and I would definitely recommend everyone to check out this store for any Vodafone needs.

October 7, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq was great in Surrey Quays store

Tareq was great in Surrey Quays store

October 5, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Elliot,

Thanks for the lovely review and fantastic support for Tareq.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq was amazing

Tareq was amazing, thanks for ypur time

October 5, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Kadir,

Thanks for the lovely review and fantastic support for Tareq.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren and Tareq amazing service and…

Warren and Tareq amazing service and very knowledgeable helped me find the best sim only tariff to meet my needs will happily come in again to purchase from them. I’ve never had an issue when going into Surrey Quays store.

October 2, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from warren in the…

Amazing service from warren in the Surrey Quays store. Always a pleasure coming in and having him do our upgrades, it’s very sad to see him go.

October 2, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren was very happy to help me and…

Warren was very happy to help me and offer me a great deal on the board band .

October 1, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Sandra, ​

Thanks for the lovely review and fantastic support for Warren. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​

Thanks again, ​

Vodafone Social Media Team

Rated 5 out of 5 stars

“I had an excellent experience with…

“I had an excellent experience with Warran at the Vodafone shop. He was extremely patient with me and took the time to explain everything clearly. Thanks to him, I was able to switch my broadband to Vodafone at a cheaper price than I was paying with another company. He was very efficient and made the whole process smooth and stress-free. Highly recommend his service!

October 1, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Soraia,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look