Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more
Company replied
Location
Switch locationUnit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB
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See what reviewers are saying
Nadia was absolutely fantastic. Couldn't ask for a better service. She was very welcoming, deaf friendly and patient. Explained products very well. A satisfied customer. Many thanks 👍.
Company replied
I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more
Company replied
Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - London Surrey Quays
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom
4.9
Excellent
334 reviews
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Reply from Vodafone UK - London Surrey Quays
Hey Farjana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Alka from the Surrey Quays branch was…
Alka from the Surrey Quays branch was absolutely outstanding! From the very beginning, she was patient, attentive, and went above and beyond to make sure all of my questions were answered thoroughly. What impressed me most was their genuine care and willingness to take the time to explain everything clearly without ever making me feel rushed.
Alka demonstrated superior professionalism, kindness, and empathy. It’s rare to find a team that combines efficiency with such a personal touch, but she truly excels at both.
This was by far one of the best customer service experiences I’ve ever had—an example of how customer care should be done!!
September 28, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey there,
Thanks for the lovely review and fantastic support for Alka.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Warren was so lovely and helpful got me…
Warren was so lovely and helpful got me set up so easily!
September 28, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Hannah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I just wandered in today hoping to ask…
I just wandered in today hoping to ask some questions about swapping over to Vodafone and upgrading my phone and the team was sooo helpful, especially Hasnat. Walked out with a new contract that works for me and my new phone will be ready so soon. Everyone was so helpful and friendly couldn’t recommend more.
September 19, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great service!
I’ve just upgraded my phone and I’ve been served by Dennis. He was absolutely fantastic! His service was friendly and attention to details.
September 19, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Tariq was really friendly and was able…
Tariq was really friendly and was able to get me a great deal for what I wanted. Overall great experience!
September 17, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Staff member was very professional and…
Staff member was very professional and helpful.sorted my queries and helped me get my upgrade
September 17, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Very helpful
I came in today to switch network providers to vodaphone. Warren was very helpful and was listening to our needs carefully. My experience was great with vodaphone. He found an amazing deal for us. Thank you
September 13, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Tareq is a great sales adviser and…
Tareq is a great sales adviser and very helpful with helping resolve issues with network and phone issues
September 13, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Friendly staff and service
Friendly staff and service! I needed to upgrade my phone and they knew what I was after. The the team helped make this easy📱
September 12, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Great customer service and…
Great customer service and knowledgeable staff. Not a single other Vodafone as recommended voxy to me which is a lot easier to top up as a foreign traveler. This was super helpful and the staff went out of their way to educate me not just do the easiest thing and run me out.
September 12, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Very good attention to customer and…
Very good attention to customer and they were very patient
September 11, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
TAREQ & KHADIJA
Tareq was absolutely amazing and helped me with all my enquiries; Khadija was also of great assistance. Thank you to the team, will be back in a few months for my phone upgrade!
August 31, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Dennis and Khadija were highly…
Dennis and Khadija were highly attentive, and the process was clean and quick.
August 30, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Feedback on Vodafone Customer Service
Feedback on Vodafone Customer Service – Online vs. In-Store
After a dreadful experience with a female member of the online customer service team—where I spent over 45 minutes with no resolution—I decided to visit the nearest Vodafone retail store.
I went to the London Surrey Quays branch and was warmly greeted by Dennis and another member of the team. Dennis was extremely friendly, polite, and helpful. He literally resolved my issue within 5 minutes. Wow—what an amazing level of customer service!
The contrast between the online and in-store experience was stark. I strongly recommend that the online customer service team receive additional training on how to listen to customers, acknowledge the issue, and make a genuine effort to resolve it.
Thank you, Dennis, for turning a frustrating experience into a positive one.
August 14, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hi,
We appreciate your feedback. We're glad the team member at our London Surrey Quays branch resolved your issue quickly and turned around your experience. We'll use this feedback to improve our online customer service journey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
My experience at the Surrey Quays has…
My experience at the Surrey Quays has been exceptional. I came in to see if I was able to get an additional line as the memory for my current phone is maxed out and I was paying extra for icloud.
I was able to not only get an additional line but also get an additional as a gift to my father.
July 24, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Tozin,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Happy customer
Dennis was very helpful and took the time to discuss different options for my needs and budget.
July 15, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Kasia,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Really easy-going and quick…
Really easy-going and quick understanding of the customer needs in term of performance internet data’s and call promos,
Great operator Dennis
Vodafone Canada Water
July 5, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Yemi,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
I had an gd experience with Dennis very…
I had an gd experience with Dennis very happy with my purchase
July 3, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Hey *CUSTOMER NAME*,
Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team,
Thanks for the lovely review and fantastic support for *AGENT NAME*.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dennis’s customer service was…
Dennis’s customer service was absolutely amazing very helpful and friendly! Give him a raise he’s sorted us right out
June 27, 2025
Unprompted review
Reply from Vodafone UK - London Surrey Quays
Hey Charley,
Thanks for the lovely review and fantastic support for Dennis.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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