Vodafone UK - London Surrey Quays Reviews 

334
TrustScore 5 out of 5

4.9

Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL Surrey Quays, GB


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Rated 5 out of 5 stars

Tabitha is such a legend.She welcomed me with a huge smile and patiently devoted over an hour giving me expert guidance on my very ancient account. I had not intended to purchase a phone plan but her... See more

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Rated 5 out of 5 stars

Nadia was absolutely fantastic. Couldn't ask for a better service. She was very welcoming, deaf friendly and patient. Explained products very well. A satisfied customer. Many thanks 👍.

Company replied

Rated 5 out of 5 stars

I went into the store in Surrey Quays with my wife for a phone upgrade, we were served by Tabitha and Roman. They were both very helpful and friendly and despite a slight issue with one of the orders,... See more

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Rated 3 out of 5 stars

Quick pick up, but quite irritated it seems from when my item arrived it wasn’t checked in - I had to chance it and come in to see if it was there. It’s only once I was in store and went through secur... See more

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  • Unit 8 Surrey Quays Shopping Centre , Redriff Road, SE16 7LL, Surrey Quays, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

334 reviews

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4.9

All reviews

(334)

41,608 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with shop service

Hi
I was truly impressed with the help of Warren, his knowledge know how without wasting my time with computer clicks. He helped change my plan in a such smooth way. Thank you

June 22, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi Ruzhdi. We're happy to hear that you had such a positive experience. It's great to know the team member was able to efficiently assist you with your plan change. Thank you for your feedback.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Maha was extremely helpful

Maha was extremely helpful

June 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi Peter. thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful service from Dennis today

Very helpful service from Dennis today

June 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was fantastic and clear spoken

Dennis was fantastic and clear spoken, he helped me get my travel options right so I can freely travel and have my roaming options in turkey !!!!!

June 16, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hi! We're happy to hear that you had a great experience. It's wonderful that our team member helped clarify your travel options and roaming in Turkey. Thank you for your positive feedback!

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq was very good in store and helped…

Tareq was very good in store and helped me out

June 4, 2025
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Jelizaveta,

Thanks for the lovely review and fantastic support for Tareq.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Went to Surrey Quays store

Went to Surrey Quays store, Angela helped me out to find the best deal for my upgrade. She was wonderful, thanks a lot Angela, and the other colleagues of this store!

May 25, 2025
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Fernando,
Thanks for the lovely review and fantastic support for Angela.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was wondering he managed to sort…

Dennis was wonderful he managed to sort me out excellent customer service. And a very pleasant face

May 22, 2025
Unprompted review
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Reply from Vodafone UK - London Surrey Quays

Hey Sher,

Thanks for the lovely review and fantastic support for Dennis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Tareq was amazing helped me out alot

May 21, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Kazoo,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was very helpful and amazing

Dennis was very helpful and amazing. Very nice customer service

May 20, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Mobolaji,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Adrianne was amazing!

Adrianne made the whole experience so simple and smooth for me. I was not sure if I should upgrade but she was so thorough with all the benefits I get by staying with Vodafone and upgrading my contract. She even helped me take out a sim only plan for my son. Very happy with the services at Surrey Quays - Keep it up!

May 20, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Tia,

Thanks for the lovely review and fantastic support for Adrianne.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was great at his job and…

Dennis was great at his job and exceptionally helpful ! I came to the store already frustrating after losing my phone and he made the process of getting a new one very seamless.

May 20, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Sheelpan,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good Job

I received excellent service from Dennis at Vodafone, Surrey Quays—friendly, helpful, and professional!

April 22, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Iskander,

Thanks for the lovely review and fantastic support for Dennis.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great customer service by Tareq

Took out 2 phone contract today with Tareq. He was great at explaining all options for us to make the best decision.

April 17, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey David,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Dennis was super helpful and essy to to…

Dennis was super helpful and essy to to desl with

April 16, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Hadi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Purchase of new iPhone

Served by Adrienne In the Surrey Keys, London store & she was amazing. Kind, friendly & knowledgeable. She went through the purchase of my new phone step by step & made sure I understood why & what she was doing. I cannot thank her enough & she is definitely a credit to Vodafone!!

April 15, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Anne,

Thanks for the lovely review and fantastic support for Adrienne.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Busy shop but Adrienne is great!

I had to pop in person to a shop as there was an issue setting up a new account.

When I arrived it was busy, but I was acknowledged straight away which was great.

Adrienne was super helpful, explained everything and managed somehow to get broadband installed one week before it was available online!

Thank you ✨

April 10, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Debora,

Thanks for the lovely review and fantastic support for Adrienne.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Warren was so helpful in helping me…

Warren was so helpful in helping me acquire an ESIM

April 9, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Emily,

Thanks for the lovely review and fantastic support for Warren.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Thank you Tareq - Surrey Quays store …

Tareq in the Surrey Quays Vodafone was super helpful and I have now changed from another provider across to Vodafone which is down to him. He talked us through the whole process and got us a really good package.

March 26, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

Hey Nathalie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were both very welcoming

They were both very welcoming, kind and knowledgeable about everything. They both went overboard to make sure I got exactly what I was looking for in both sim card and a new phone. Definitely recommend this store.

March 25, 2025
Unprompted review
Vodafone UK - London Surrey Quays logo

Reply from Vodafone UK - London Surrey Quays

HI Binta,

This is lovely feedback for our store. Thanks for your kind words and taking your time to share the experience. We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

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