We would like to say a huge thank you to Yousuf at the Loughton branch for all his help and support. He was incredibly helpful, friendly and professional from start to finish, and genuinely went... See more
Company replied
210 High Road, IG10 1DZ LOUGHTON, GB
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We would like to say a huge thank you to Yousuf at the Loughton branch for all his help and support. He was incredibly helpful, friendly and professional from start to finish, and genuinely went... See more
Company replied
We had excellent customer service from Loughton vodaphone. My daughter and myself are very unknowledgable about technology but the sales assistants were extremely patient and worked their way through... See more
Company replied
I found Yousef very helpful in the Loughton store I visited today he answered all my questions very professionally thank you
Company replied
Afzal was very helpful and friendly as regards to Cudtomer service
Company replied
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210 High Road, IG10 1DZ, LOUGHTON, United Kingdom
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We had excellent customer service from Loughton vodaphone. My daughter and myself are very unknowledgable about technology but the sales assistants were extremely patient and worked their way through any problems we had x

Reply from Vodafone UK - Loughton
Very good very helpful much better help in store than on the customer service line

Reply from Vodafone UK - Loughton
I found Yousef very helpful in the Loughton store I visited today he answered all my questions very professionally thank you

Reply from Vodafone UK - Loughton
Abbas was very helpful in changing my sim to my new iPhone

Reply from Vodafone UK - Loughton
We would like to say a huge thank you to Yousuf at the Loughton branch for all his help and support. He was incredibly helpful, friendly and professional from start to finish, and genuinely went above and beyond to make sure everything was sorted for us.
Yousuf took the time to explain everything clearly, answered all of our questions patiently and made the whole experience so much easier. His customer service was exceptional, and you could really tell that he cared about helping us and making sure we were happy.
It’s not often you come across someone who is so welcoming, polite and genuinely helpful. We really appreciate all the time and effort Yousuf put into helping us.
Thank you again, Yousuf, for your outstanding customer service. You are a real credit to the Loughton branch and the company. We would definitely recommend Yousuf to anyone looking for excellent customer service!

Reply from Vodafone UK - Loughton
Good service as always from Loughton Essex branch thank you

Reply from Vodafone UK - Loughton
Abbas was a superstar and helped me Thank you, will 100% recommend this store

Reply from Vodafone UK - Loughton
We had a good experience with Ismail, he helped us with 2 sim only upgrades. Very good customer service and very polite.

Reply from Vodafone UK - Loughton
Abbas was good sorted my billing issue

Reply from Vodafone UK - Loughton
Great experience and very affordable packages. Mirza really helped us to give the best price and service.

Reply from Vodafone UK - Loughton
Amazing customer service and quick response!

Reply from Vodafone UK - Loughton
I came to Vodafone in Loughton specifically to see Mirza, when ever I have an issue I come to this branch. He goes above and beyond to help resolve any issues I have and has always helped me out. Well done Mirza and thank you.

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton
They were very helpful in changing my plan

Reply from Vodafone UK - Loughton
I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone, they're great, and that's true.

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton
Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

Reply from Vodafone UK - Loughton
Guys made this changeover from one network to another so easy for me. Gave me a fantastic deal. Would definitely recommend.

Reply from Vodafone UK - Loughton
Excellent service! We had lost a phone. Abbas helped us through the process really efficiently and explained everything to us so well. Highly Recimmend! Thank you

Reply from Vodafone UK - Loughton
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