Vodafone UK - Loughton Reviews 

478
•
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB

•

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Rated 5 out of 5 stars

We would like to say a huge thank you to Yousuf at the Loughton branch for all his help and support. He was incredibly helpful, friendly and professional from start to finish, and genuinely went... See more

Company replied

Rated 5 out of 5 stars

We had excellent customer service from Loughton vodaphone. My daughter and myself are very unknowledgable about technology but the sales assistants were extremely patient and worked their way through... See more

Company replied

Rated 5 out of 5 stars

I found Yousef very helpful in the Loughton store I visited today he answered all my questions very professionally thank you

Company replied


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  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

478 reviews

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5.0

All reviews

(478)

42,851 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customet service

We had excellent customer service from Loughton vodaphone. My daughter and myself are very unknowledgable about technology but the sales assistants were extremely patient and worked their way through any problems we had x

September 25, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Terri,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good very helpful much better help…

Very good very helpful much better help in store than on the customer service line

September 23, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I found Yousef very helpful in the…

I found Yousef very helpful in the Loughton store I visited today he answered all my questions very professionally thank you

September 22, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey John,

Thanks for the lovely review and fantastic support for Yousef. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was very helpful in changing my…

Abbas was very helpful in changing my sim to my new iPhone

September 21, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Graham,

Thanks for the lovely review and fantastic support for Abbas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We would like to say a huge thank you…

We would like to say a huge thank you to Yousuf at the Loughton branch for all his help and support. He was incredibly helpful, friendly and professional from start to finish, and genuinely went above and beyond to make sure everything was sorted for us.

Yousuf took the time to explain everything clearly, answered all of our questions patiently and made the whole experience so much easier. His customer service was exceptional, and you could really tell that he cared about helping us and making sure we were happy.

It’s not often you come across someone who is so welcoming, polite and genuinely helpful. We really appreciate all the time and effort Yousuf put into helping us.

Thank you again, Yousuf, for your outstanding customer service. You are a real credit to the Loughton branch and the company. We would definitely recommend Yousuf to anyone looking for excellent customer service!

September 20, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Turan,

Thanks for the lovely review and fantastic support for Yousuf.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service as always from Loughton…

Good service as always from Loughton Essex branch thank you

September 16, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was a superstar and helped me …

Abbas was a superstar and helped me Thank you, will 100% recommend this store

September 15, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Bonnie,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

We had a good experience with Ismail

We had a good experience with Ismail, he helped us with 2 sim only upgrades. Very good customer service and very polite.

September 14, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Aniqa,

Thanks for the lovely review and fantastic support for Ismail.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone


Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was good sorted my billing issue

Abbas was good sorted my billing issue

September 14, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great experience and very affordable…

Great experience and very affordable packages. Mirza really helped us to give the best price and service.

September 13, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Fatima

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing customer service and quick…

Amazing customer service and quick response!

September 13, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came to Vodafone in Loughton…

I came to Vodafone in Loughton specifically to see Mirza, when ever I have an issue I come to this branch. He goes above and beyond to help resolve any issues I have and has always helped me out. Well done Mirza and thank you.

September 12, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey David,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Abbas was good sorted my eSIM issue

September 12, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Ferdous,

Thanks for the lovely review and fantastic support for Abbas.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful staff

September 9, 2026
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Christine,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were very helpful in changing my…

They were very helpful in changing my plan

September 8, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Ed,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came into the Vodafone shop for help…

I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone, they're great, and that's true.

September 2, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Sim purchasing

Thank you Amir Amman. Great service !

August 26, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Severino,

Thanks for the lovely review and fantastic support for Amir Amman.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wali and afar were absolutely amazing…

Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

August 24, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Nicola,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Guys made this changeover from one…

Guys made this changeover from one network to another so easy for me. Gave me a fantastic deal. Would definitely recommend.

August 20, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service! We had lost a phone. Abbas helped us through the process really efficiently and explained everything to us so well. Highly Recimmend! Thank you

August 18, 2026
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Marie,
Thanks for the lovely review and fantastic support for Abbas.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

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