Vodafone UK - Loughton Reviews 

462
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


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Rated 5 out of 5 stars

Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

Company replied

Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone,... See more

Company replied


Company details


Contact info

  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

462 reviews

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5.0

All reviews

(462)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Very good customer service

Very good customer service

August 1, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Staucean,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was extremely helpful.

July 23, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Dan,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and kind

Very helpful , always come to visit the customer care is amazing and always happy faces !!

July 23, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey there,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was very lovely and knowledgeable…

Mirza was very lovely and knowledgeable
Thank you

July 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Dominika,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good member of staff

Found a good deal for me and was very helpful. He knows a lot of knowledge and cares about his customers

July 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Helen,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Merzan he is very frendly and problem…

Merzan he is very frendly and problem solver thanks

July 17, 2025
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Cemal,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

and professional service from…

Personal and professional service from Mirza. Well done!! Very efficient.

July 17, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Ayub,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very thoughtful and professional staff

Very thoughtful and professional staff. They took the time to explain and help even after their closing time

July 16, 2025
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Medi,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good customer service experience

Good customer service experience

July 10, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Brian,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service happy come to loughton…

Good service happy come to loughton store

July 8, 2025
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Iulian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service

Good service. Disappointed all details may be list. But there is hope.
Very pleasant Retail Advisor, Afzal.

July 8, 2025
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Teresa,

Thanks for the lovely review and fantastic support for Afzal.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience at Loughton today

July 8, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Mui,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service great at helping…

Amazing service great at helping people. Have really helped me with my query today. Will be returning definitely

July 4, 2025
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Karolis,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very attentive took plenary of time…

Very attentive took plenary of time explaining contracts and prices

July 2, 2025
Unprompted review
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Reply from Vodafone UK - Loughton

Hey Vikki,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Vodafone Loughton

Mirza who looked after us this time was amazing as usual great customer service felt welcome clearly explained everything went over the T’s & C’s a credit to Vodafone a Loughton and Vodafone

June 30, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Eyuphan,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Brilliant service

Brilliant service

June 28, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Just PERFECT

Just PERFECT
Very helpful staff capable of solving all the problems swiftly

June 26, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Christopher,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service

June 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi Tim. We're glad o see you're happy with the fantastic service you've received.

If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Everything was clearly explained to me…

Everything was clearly explained to me today. I was given plenty of advice and left with a good deal for my family.
Thank you

June 21, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi Helen. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Wasiur

Great service from Wasiur, and also the Manager Mirza, they listened to what I wanted and gave me a brilliant deal on my contract. Thank you both for your help.

June 12, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Sem,

Thanks for the lovely review and fantastic support for Wasiur and Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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