Vodafone UK - Loughton Reviews 

462
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


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Rated 5 out of 5 stars

Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

Company replied

Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone,... See more

Company replied


Company details


Contact info

  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

462 reviews

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1-star

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5.0

All reviews

(462)

40,120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

V v good service Excellent

V v good service Excellent

September 12, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very nice guy very helpful

September 8, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi Ren,

Your kind words mean so much—thank you for sharing this wonderful review!

If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We’re always here to help!

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Service was good

Good service

September 7, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was exceptional!

Mirza was exceptional!! He was extremely polite and patient very understanding and very helpful!! He helped us upgrade to a better deal and helped us with troubles of roaming abroad!! He sorted all of our problems out very quickly and he was very professional and caring!! Absolutely great customer service and should be rewarded for his high quality work!! Thank you ever so much best experience we have had so far with vodafone!

September 5, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We appreciate you taking the time to share your experience. We're happy to hear that you received exceptional support and that your issues were resolved efficiently.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Quick honest service

Quick honest service

September 5, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

They were very helpful and I managed to…

They were very helpful and I managed to save money.

September 1, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service

Excellent service. Would recommend the store

September 1, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mr Waisur in Loughton store was very…

Mr Waisur in Loughton store was very helpful and knowledgeable

September 1, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service as always

As always great advice and service from Vodaphone in store! Wanted to check out upgrades in Loughton shop and great service from Wasiur!

August 29, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful....and gave me time...

August 29, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Margaret,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good experience

Good experience

August 26, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Tony,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Happy with the service

August 25, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such positive service and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service at Loughton today by…

Excellent service at Loughton today by two gentlemen. Afzal and wasi.

August 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful 👌

Very helpful 👌

August 21, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Bill,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service with billing issue

August 20, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Norman,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Staff very polite and helpful

Staff very polite and helpful

August 14, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Rosemary,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good customer service happy to…

Very good customer service happy to come to Vodafone store Loughton

August 9, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Janette,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful

Very helpful. Sorted everything out for us and saved us £100 per month!

August 7, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey P h Dacosta,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Can not speak too highly about the…

Can not speak too highly about the service I received. 12 out of 10 that is why I always use Vodafone.

August 5, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Barry,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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