Vodafone UK - Loughton Reviews 

462
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

Company replied

Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone,... See more

Company replied


Company details


Contact info

  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

462 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(462)

40,120 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mirza was fantastic fixed my problem…

Mirza was fantastic fixed my problem that no one could fix got me a better Vodafone price too he is brilliant

October 15, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service 👍

October 14, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service again from the…

Excellent service again from the Vodaphone store in Loughton . The main reason I stay with them in good customer service and a High Street presence . Personal service carries a lot of weight for most residents.

October 14, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Great service from Mirza and the team

October 11, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza has been absolutely brilliant

Mirza has been absolutely brilliant. So patient with me too.

October 10, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The Vodafone store in Loughton have

The Vodafone store in Loughton have. Amazing sales people . I had an excellent service and would highly recommend Mirza to make the changing to a new device simple and easy .

October 10, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service they have sort out my…

Excellent service they have sort out my gig cube

October 9, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Well satisfied and good customer service

Well satisfied and good customer service

October 4, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Victor,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

The guys were so helpful in Vodaphone…

The guys were so helpful in Vodaphone Loughton they were so lovely and really helped me out.

October 3, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Maddie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Customer service Loughton review

I visited the Vodafone store in Loughton and Mirza was over and beyond helpful. My query took over 2hrs and Mirza remained very professional and patient from start to finish. I wish I could say the same for the customer service team that I dealt with over the phone for the same query. The store were much more helpful.
Thank you to Mirza!

October 3, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Kelly,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good service they have sorted my upgrade

Good service they have sorted my upgrade

September 30, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Ilie,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very friendly people helped me lots!

September 29, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Gemma,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was so helpful helped us with our…

Mirza was so helpful helped us with our problems and really good at explaining. Great member of staff should be promoted

September 27, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Michael,

Thanks for the lovely review and fantastic support for Mirza.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very helpful and great service!!

September 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hey Dan,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was so helpful and kind

Mirza was so helpful and kind. The process of getting a new sim was made super easy and quick.

September 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Wonderful people here

Wonderful people here, excellent service

September 22, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service from the Loughton team

Amazing service from the Loughton team, would highly recommend

September 20, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was exceptionally attentive and…

Mirza was exceptionally attentive and we had a wonderful store experience overall! Would absolutely recommend! Always very helpful staff!

September 19, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

The advisor Afzal was superb a great…

The advisor Afzal was superb a great guy!!!

September 19, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look