Vodafone UK - Loughton Reviews 

462
TrustScore 5 out of 5

5.0

210 High Road, IG10 1DZ LOUGHTON, GB


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Rated 5 out of 5 stars

Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative

Company replied

Rated 5 out of 5 stars

I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more

Company replied

Rated 5 out of 5 stars

I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone,... See more

Company replied


Company details


Contact info

  • 210 High Road, IG10 1DZ, LOUGHTON, United Kingdom

5.0

Excellent

TrustScore 5 out of 5

462 reviews

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5.0

All reviews

(462)

40,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant experience in the Loughton…

Brilliant experience in the Loughton store today after 4 attempts of trying over the phone. Service from the store was fantastic, solutions found for what we needed, super friendly and knowledgeable service. Thank you!

November 15, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was patient and thorough…

Mirza was patient and thorough processing our order and saved us money across our three accounts which has encouraged us to stay as a Vodafone customer.

November 15, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Concise resolution of my problem and…

Concise resolution of my problem and very helpful and professional

November 15, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Highly recommend

Highly recommend! Very helpful and professional.

November 13, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable, helpful staff.

November 13, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good service

Very good service

November 11, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was very helpful in the Loughton…

Mirza was very helpful in the Loughton branch and had a pleasant experience.

November 11, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We're happy that you had a pleasant experience at our Loughton branch and found our service helpful. We appreciate you taking the time to leave us feedback. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Excellent service from Loughton store.

November 11, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We're so glad you received excellent service from our store. We appreciate you sharing your positive experience with us. If you need any help, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was very helpful and friendly

Mirza was very helpful and friendly, making the process of upgrading easy. He really went above and beyond to help!

November 8, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

HI. We appreciate you sharing your fantastic feedback with us and we're so happy to hear that you had such a positive experience! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza was very helpful

Mirza was very helpful

November 8, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We are happy to hear that you found our team member helpful. Thank you for your feedback and time. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Really good team and service

Really good team and service

November 8, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We appreciate your fantastic feedback and are so glad to hear about the great service you experienced with our team! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Amazing service

November 8, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Had come to the store to get a new…

Had come to the store to get a new sim.. the entire process was so smooth. Mirza explained everything very well. Amazing customer service.

November 5, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Mirza is amazing at loughton Vodafone…

Mirza is amazing at loughton Vodafone so patient and helpful

November 3, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We appreciate your wonderful review and support. We're so glad that the agent was helpful and patient. Thanks again for your feedback! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Good day today in Loughton store

Good day today in Loughton store . Well done team

November 1, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We're happy to hear that you had a good experience at the Loughton store. Thank you for acknowledging the team's efforts; we appreciate it! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

5 star service

Always friendly staff, very quick and helpful. Explained everything clear and gave me a great deal.

November 1, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

My experience today in Vodaphone was…

My experience today in Vodaphone was excellent five star

October 28, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We're happy to hear that your experience was excellent! Thank you for taking the time to share your five-star feedback with us. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

I came here for services,I had…

We are regular clients at Loughton branch they such a professional team, Afzal & manager always welcome us, give advice in a professional manner they go the extra mile to support us .
Well done!! To them.we will definitely refer our friends and family to go to the Loughton branch .
Big thanks, and I appreciate their help.

October 28, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi. We're happy to hear that you consistently receive professional support at the Loughton branch. We appreciate you sharing your positive experience with us; it's great to know our team goes the extra mile. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Loughton

October 20, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.

Thanks,
Vodafone Social Media Team

Rated 5 out of 5 stars

Very good good service

Very good good service

October 17, 2025
Unprompted review
Vodafone UK - Loughton logo

Reply from Vodafone UK - Loughton

Hi Ben. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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