Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative
Company replied
210 High Road, IG10 1DZ LOUGHTON, GB
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Wali and afar were absolutely amazing at helping us transfer all our data and dealing with buying new phones and contracts. They were extremely patient, helpful and informative
Company replied
I came into the Loughton branch with my phone completley broken, would not turn on i was so stressed out. I came to purchase a new phone, never been with vodaphone and never had a contract always brou... See more
Company replied
Afzal was very helpful and friendly as regards to Cudtomer service
Company replied
I came into the Vodafone shop for help and Mirza gave me very good help. I've been in before to the voda phone shop and I always find that I get the help I need. And that's why I stay with vodophone,... See more
Company replied
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210 High Road, IG10 1DZ, LOUGHTON, United Kingdom
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Brilliant experience in the Loughton store today after 4 attempts of trying over the phone. Service from the store was fantastic, solutions found for what we needed, super friendly and knowledgeable service. Thank you!

Reply from Vodafone UK - Loughton
Mirza was patient and thorough processing our order and saved us money across our three accounts which has encouraged us to stay as a Vodafone customer.

Reply from Vodafone UK - Loughton
Concise resolution of my problem and very helpful and professional

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton
Mirza was very helpful in the Loughton branch and had a pleasant experience.

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton
Mirza was very helpful and friendly, making the process of upgrading easy. He really went above and beyond to help!

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton
Had come to the store to get a new sim.. the entire process was so smooth. Mirza explained everything very well. Amazing customer service.

Reply from Vodafone UK - Loughton
Mirza is amazing at loughton Vodafone so patient and helpful

Reply from Vodafone UK - Loughton
Good day today in Loughton store . Well done team

Reply from Vodafone UK - Loughton
Always friendly staff, very quick and helpful. Explained everything clear and gave me a great deal.

Reply from Vodafone UK - Loughton
My experience today in Vodaphone was excellent five star

Reply from Vodafone UK - Loughton
We are regular clients at Loughton branch they such a professional team, Afzal & manager always welcome us, give advice in a professional manner they go the extra mile to support us .
Well done!! To them.we will definitely refer our friends and family to go to the Loughton branch .
Big thanks, and I appreciate their help.

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton

Reply from Vodafone UK - Loughton
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