The most helpful, patient, polite and kind phone store and retail outlet staff that I have ever come across. Nothing was too much for them. I’d had my phone stolen and with that being the only Apple d... See more
Company replied
Location
Switch locationQueens Walk , 55 High Street, SL6 1JT Maidenhead, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just been to the store. Welcomed by two gents named (Malik) & (Talha) who had helped me with my new contract and (blocked) my old number due to my phone being stolen. Very comprehensive and caring in... See more
Company replied
Hamza and Sourav helped us with everything at Thier Vodafone store, had some issues that they walked us thought and provided an amazing customer experience. I wish all interactions with staff at store... See more
Company replied
I was looked after by Saurav and he managed to find me a great contract. Iv been a loyal customer of Three mobile for years, however after a recent issue I decided to pop into the Vodafone store to se... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Maidenhead
Written by the company
Contact info
Queens Walk , 55 High Street, SL6 1JT, Maidenhead, United Kingdom
4.9
Excellent
189 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my recent visit to the…
Very happy with my recent visit to the Vodafone store in Maidenhead. It was Daniel that served me, and he was amazing help, really kind, patient and helpful. Walked away with a new phone and contract that I’m very pleased with!!!:)
November 22, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Gaby,
Thanks for the lovely review and fantastic support for us.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Pathetic staff- Jamila was unprofessional and poorly trained
One of the worst experiences I ever had at any store recently. For mobile broadband I visited various stores like three, O2 and Vodafone in Maidenhead. And my worst experience was in Maidenhead. It seems staff doesn’t know anything. They ask each other for small things which even customer knows the answer. My experience with Jamila was so bad that i had to cancel my 2 contracts with Vodafone just because of such a poor customer experience at the store. She is definitely not customer friendly and even when i said i am cancelling this contract because of my bad experience at the store she sarcastically said Ok as if it doesn’t matter to her if customer is going unhappy. Vodafone lost 2 contracts just because of staff like Jamila at Maidenhead store.
December 4, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Oli,
We’re very sorry to hear about your experience at our Maidenhead store and the way you felt treated. This is not the level of service we aim to provide, and we regret that it led you to cancel your contracts. We take feedback like yours seriously and will ensure it is shared with the store management team for review and improvement.
If you’re open to it, we’d like the chance to discuss this further and see how we can make things right — please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
Unprofessional staff with poor customer service
Their customer service staff at Maidenhead store are poorly trained and have zero knowledge of processes and customer service. Rude and impolite staff.
December 5, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey AD,
I’m really sorry to hear about your experience at our Maidenhead store. I completely understand how disappointing and frustrating it must have been to encounter staff who appeared unhelpful and impolite.
This is absolutely not the level of service we aim to provide, and I appreciate you bringing this to our attention.
If you’d like this to be raised as an official complaint, please reach out to my team directly on Facebook at vodafone.uk/2Fpnah2, and we’ll ensure it's handled appropriately.
Thank you for taking the time to share your experience—we really value your feedback as it helps us improve.
Thanks,
Vodafone Social Media Team
Great service from Jamila in store…
Great service from Jamila in store today, helped me sort out a great deal!!
November 29, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Laura,
Thanks for the lovely review and fantastic support for Jamila.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Amazing upgrade from Rimza
Amazing upgrade from Rimza! Highly recommend her service.
November 29, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Malik,
Thanks for the lovely review and fantastic support for Rimza.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into the store as my current…
Went into the store as my current broadband was rubbish and was getting charged rediculous amount of money. So i went in store the other day and i got me a Vodafone one. Was served by an advisor named Daniel and he was very chill lad and patient with me as i was in a bad mood. Very happy of how quickly it happened. Just waiting for installation now.
November 24, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey George,
Thanks for the lovely review and fantastic support for Daniel.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I am well impressed!
I visited the store the other day as mu phone had a virus and it was umbarable to use. Spoke to an Advisor named Daniel and he was patient enough to explain what and where i got them from. He also gave a very cheap broadband deal for superfast internet. I switched on the moment. Probably the cheapest i've seen. I recomment visiting the store!
November 12, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Amazing transfer from Rimza!!
November 13, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Amazing service from Rimza definitely…
Amazing service from Rimza definitely recommend.
November 9, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hi. We're happy to hear that you had such a wonderful experience. Thank you for recommending our services; we appreciate your positive feedback! If you need any help, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Vodafone Social Media Team
Manager was great!
Upgraded my mobile to a newer version and Faisal the manager wqs great in helping me get it all set up.
November 6, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
5 stars to Maidenhead store
I went to the Maidenhead store on my way to work. First time popping in. I had majour issues with my phone. I sat with Daniel and he was so patient and did a fantastic job at explaining why and what happened. I am not very technical so i got a good amount of helpful information. I highly recommend visiting if someone has problems.
October 22, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hi. We're happy to hear about your positive experience in our store. It's great to know that you found our team member helpful and patient while resolving your phone issues. We appreciate you recommending us! If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maidenhead store is great
Lost my phone and the gentleman Faisal helped me get a new phone and also got my same number back for me. He also helped me set it all up. I left very happy and satisfied with the service provided.
October 10, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Faisal was brilliant in getting me a…
Faisal was brilliant in getting me a great sim only deal.
October 6, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
First time visiting the Maidenhead…
First time visiting the Maidenhead branch. I was experiencing quite a few issues with my phone and the advisors there that helped me were wonderful. They had a lot of patience and i am grateful. They got themselves a new customer.
October 4, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Trevor,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Amazing transfer from rimza thank you.
October 2, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Amazing transfer done by rimza
October 1, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Sarah,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Done a upgrade from Rimza great job!
September 24, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey there,
Thanks for the lovely review and fantastic support for Rimza.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by Rimza AMAZING SERVICE!
September 25, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Danish,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went to Maidenhead store today top…
Went to Maidenhead store today top quality service
September 24, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
Hey Ian,
Thank you for the wonderful review. It's a pleasure to receive such kind comments.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent Customer Service
Jamila was extremely helpful and polite. She went above and beyond to make sure everything was sorted out and took time to explain the process to me. She made the entire process so easy and stress free!
September 10, 2025
Unprompted review
Reply from Vodafone UK - Maidenhead
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.