Went in Maidstone store with my dad today, we had to renew the sim contract Jay was so knowledgeable and so patient with us as we had 3 contracts that need renewal. He gave us a good deal and expla... See more
Company replied
305/306 Chequers Shopping Centre, ME15 6AS Maidstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Went in Maidstone store with my dad today, we had to renew the sim contract Jay was so knowledgeable and so patient with us as we had 3 contracts that need renewal. He gave us a good deal and expla... See more
Company replied
Chan in Maidstone offered honest advise about varied plans that would save me money each month and patiently spend the time going through each family members contracts. Thank you
Company replied
Great experience at Vodafone in Maidstone. Jay spent time looking at all our options and the best money saving tariffs and deals. We weren’t rushed and everything was explained in details so we could... See more
Company replied
Morgan was super helpful and got us a great deal. Thank you! Would give 5 stars but their system wasn’t behaving so the process took longer than it should have done! The store generally had a l... See more
Company replied
Written by the company
305/306 Chequers Shopping Centre, ME15 6AS, Maidstone, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Morgan was really patient with sorting my phone contract out for me, and made it everything very easy

Reply from Vodafone UK - Maidstone Chequers
Fabulous service from the whole team as I had broken my phone, lost track of my contract & needed new fit for purpose phone & airtime contract so the whole team were super patient and helpful and especially Rachel and Nasif.

Reply from Vodafone UK - Maidstone Chequers
Very helpful and kind of Rachel to help me big thanks.

Reply from Vodafone UK - Maidstone Chequers
James (and Rachel) were extremely helpful and kind. Good experience.

Reply from Vodafone UK - Maidstone Chequers
Served by Rachel and she give the best service, really kind and fun to speak great service, thank you

Reply from Vodafone UK - Maidstone Chequers
We were served by Rachel at Maidstone in the chequers centre mall. She was incredibly helpful through the whole process, very relatable and got us a really good deal on our new plans.

Reply from Vodafone UK - Maidstone Chequers
James and Wayne were so helpful setting up parents new upgrades and they provided the best deals for a lot cheaper than what we were paying!!

Reply from Vodafone UK - Maidstone Chequers
Chan and staff were amazing as a disabled person Chan got me a brilliant deal for £11.85 unlimited calls tx and 120 mg he done all PAC code for my number, brilliant service gone above and abound and helped change my SIM too thanks guys at Vodafone

Reply from Vodafone UK - Maidstone Chequers
Nasif was vey helpful and made the process smooth and easy. I got an amazing price and the staff were vibrant and knowledgeable.

Reply from Vodafone UK - Maidstone Chequers
friendly and helpful staff. help save me money on the bill.
smooth upgrade.

Reply from Vodafone UK - Maidstone Chequers
James and Francis was very helpful with my problem and helped me with my tablet and explained everything to me

Reply from Vodafone UK - Maidstone Chequers
Very helpful, seen right away and Chan was a pleasure to deal with whilst dealing with my upgrade

Reply from Vodafone UK - Maidstone Chequers
I visited the Vodafone Maidstone store today with my wife to upgrade her existing phone contract. I am pleased to say that Wayne took time to explain how to switch between Apple & Samsung. His patience was very much appreciated. Thanks again for your time and professional approach.

Reply from Vodafone UK - Maidstone Chequers
Wayne gave me lots of his time to explain the options available to me. He has offered me a great deal on a new phone contract. Thank you for your time today. I’m now looking at changing my broadband to vodaphone now too.

Reply from Vodafone UK - Maidstone Chequers

Reply from Vodafone UK - Maidstone Chequers
Morgan was so helpful and kind and gave me all the information I needed.

Reply from Vodafone UK - Maidstone Chequers
Wayne, the retail store manager, gave outstanding support. He fixed the incorrect name on my plan after two failed attempts with the call centre. He was the only one who solved it.
He listened carefully. He showed patience. He explained every requirement clearly and step by step. His guidance was clear and easy to follow.Professional. Calm. Reliable.
Wayne turned a frustrating issue into a positive experience. I highly recommend speaking with him if you need real help in store.

Reply from Vodafone UK - Maidstone Chequers
Great friendly service from James

Reply from Vodafone UK - Maidstone Chequers
Went and saw Rachel to get a new phone for my son and an upgrade for my other son and she was extremely helpful and got me exactly what I was looking for also would like to put Morgan’s name out there as she was also extremely helpful explaining the difference between the tier options. Many thanks girls will be back to see you soon. Merry Christmas

Reply from Vodafone UK - Maidstone Chequers
James was excellent answered question's that I had about my contract. Ended up upgrading my phone.
Very pleasant experience through out.

Reply from Vodafone UK - Maidstone Chequers
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.