I had an amazing experience today at Vodafone Arndale. I came because I lost SIM card and Badara kindly help me with this. The process was smooth and fast and doesn’t take much of your time. After a q... See more
Company replied
25 Market Street, M1 1WR Manchester, GB
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I had an amazing experience today at Vodafone Arndale. I came because I lost SIM card and Badara kindly help me with this. The process was smooth and fast and doesn’t take much of your time. After a q... See more
Company replied
Got absolutely brilliant service from Rayhan at Manchester Arndale Centre! Super helpful, friendly and knowledgeable, he found me the best possible deal and phone for my needs and answered all my ques... See more
Company replied
Renewed my mobile contract with Vodafone had some difficulty on the website with Ai chat but that improved after the transfer to a Live Agent Konrad who sorted out my new contract online an... See more
Company replied
Habib was extrememly helpful. I struggled to understand the different options and he explained everything so well, multiple times until I understood! He not only helped with my mobile but also our bro... See more
Company replied
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25 Market Street, M1 1WR, Manchester, United Kingdom
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Made my phone work. Came in and left with what I needed. Got the job done efficiently

Reply from Vodafone UK - Manchester Experience Store
Roma helped me with software update on the phone

Reply from Vodafone UK - Manchester Experience Store
Great experience thanks for the help Masum :)

Reply from Vodafone UK - Manchester Experience Store
Masum was lovely helped out with the click and collect order

Reply from Vodafone UK - Manchester Experience Store
Really amazing customer service today from Haidyr!

Reply from Vodafone UK - Manchester Experience Store

Reply from Vodafone UK - Manchester Experience Store
Very accommodating and I really felt relaxed talking to him after a long stressful day.

Reply from Vodafone UK - Manchester Experience Store
Attended well to us and accommodating

Reply from Vodafone UK - Manchester Experience Store
Came in with no 5g tech guy helps great service friendly staff.

Reply from Vodafone UK - Manchester Experience Store
I had an excellent experience at Vodafone thanks to Baysiti and Karen, the manager. Their customer service was truly outstanding. They both took extra time to help us, showing incredible patience and making sure we fully understood everything.
We never felt rushed, and they went above and beyond to find the best options for us. Thanks to their support, we were able to purchase two phones and two Apple devices with complete confidence.
Their professionalism, kindness, and dedication made the whole experience smooth and enjoyable. Highly recommend this Vodafone store, especially if you get the chance to be assisted by Baysiti and Karen!

Reply from Vodafone UK - Manchester Experience Store
Cleveland is helpful and Very nice service and staff are friendly

Reply from Vodafone UK - Manchester Experience Store
Swapping my SIM was easy. He assured me it wouldn’t take long, and it really was quick and straightforward.

Reply from Vodafone UK - Manchester Experience Store
Well detailed explanation and good customer service and support

Reply from Vodafone UK - Manchester Experience Store
Cj was amazing he was very quick and efficient and helped me with problem. Thanks so much Cj!!

Reply from Vodafone UK - Manchester Experience Store

Reply from Vodafone UK - Manchester Experience Store
Haidyr’s services today were perfect. He was very professional in his work and has the customer interest at heart. He speaks in clear and simple language making it easy to understand and comprehend. I give him a 5 star.⭐️⭐️⭐️⭐️⭐️

Reply from Vodafone UK - Manchester Experience Store

Reply from Vodafone UK - Manchester Experience Store
Amazing very polite, extreamly informative she went through everthing in detail, great personality and great customer service and very professional

Reply from Vodafone UK - Manchester Experience Store
Renewed my mobile contract with Vodafone had some difficulty on the website with Ai chat but that improved after the transfer to a Live Agent Konrad who sorted out my new contract online and arranged for a new sim to be fitted at Vodafone Market Street Manchester
First through the door at 9am I was greeted by Karan who sorted out and fitted my new sim whilst retains my current number
Many thanks to you both
Regards
Michael

Reply from Vodafone UK - Manchester Experience Store
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