Roxana was very good at explaining all options when upgrading to a an iPhone 18. Roxana was very knowledgable and very friendly. She is a credit to Vodaphone.
Company replied
Unit L30 , Trafford Centre, M17 8BL Manchester, GB
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Roxana was very good at explaining all options when upgrading to a an iPhone 18. Roxana was very knowledgable and very friendly. She is a credit to Vodaphone.
Company replied
It was amazing. Rumail is a superstar. Very courteous and polite. Very professional too. Gave me all the info I asked for. Great service.
Company replied
Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... See more
Company replied
Danish & rumail were super helpful worked hard to get us the best deal and had amazing customer service. So much so my partner was convinced to switch to Vodafone aswell !
Company replied
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Unit L30 , Trafford Centre, M17 8BL, Manchester, United Kingdom
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Reply from Vodafone UK - Manchester Trafford
Rumail was very excellent with his service, professional, clear communication, patience and explained everything throughly. Very pleased with the service.

Reply from Vodafone UK - Manchester Trafford
Rumail was great. Really efficient and friendly will definitely return when my upgrade is due

Reply from Vodafone UK - Manchester Trafford
Overall experience instore was not the best , but after dealing with kian he made the experience a lot better for me he's calm and very knowledgeable and professional , he does his up most to get you the best deal that he can , he tells you everything you need to know step and step which puts your mind at rest , if i need a upgrade or any advice regarding my phone or repair I will be visiting kian again

Reply from Vodafone UK - Manchester Trafford
Roxana was very good at explaining all options when upgrading to a an iPhone 18. Roxana was very knowledgable and very friendly.
She is a credit to Vodaphone.

Reply from Vodafone UK - Manchester Trafford
Easy rumail very helpful and good at his job

Reply from Vodafone UK - Manchester Trafford
Great customer service from Rumail in store , clear communication and made my upgrade easy and fast

Reply from Vodafone UK - Manchester Trafford
Rumail was very knowledgable, thorough and polite and secured us a great deal.

Reply from Vodafone UK - Manchester Trafford
Got a very good deal from Rumail after he went through all the different type of sim only contacts with me. He was very friendly patient and efficient

Reply from Vodafone UK - Manchester Trafford
After having a stressful experience trying to get this resolved, Rumail made the whole process so much easier Really appreciate the effort he put in and the fact that he actually found a solution. Brilliant customer service

Reply from Vodafone UK - Manchester Trafford
Rumail was really helpful guided me to choose the best offer for myself.
Create Ratail adviser :) 100% satisfied

Reply from Vodafone UK - Manchester Trafford

Reply from Vodafone UK - Manchester Trafford
Rumail Wes very helpful and also got me a discount on a deal.

Reply from Vodafone UK - Manchester Trafford
Sean at the Trafford centre was so helpful is securing us the new iPhone ! He was so kind and knowledgable

Reply from Vodafone UK - Manchester Trafford
Excellent customer service from Aya

Reply from Vodafone UK - Manchester Trafford
Rumail explained everything very thoroughly for my new phone and contract

Reply from Vodafone UK - Manchester Trafford
Excellent operator!!! . Very helpful and tenacious. Thank you so much!!!

Reply from Vodafone UK - Manchester Trafford
Good sto speak to somebody face to face

Reply from Vodafone UK - Manchester Trafford

Reply from Vodafone UK - Manchester Trafford
Danish & rumail were super helpful worked hard to get us the best deal and had amazing customer service. So much so my partner was convinced to switch to Vodafone aswell !

Reply from Vodafone UK - Manchester Trafford
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