Myself and my dad came to Vodafone today to set up our broadband. We were looked after by Kian who was incredibly helpful and answered all our questions. He talked everything through with us and made... See more
Location
Switch locationUnit L30 , Trafford Centre, M17 8BL Manchester, GB
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Came to trafford centre store and was treated by Sean who helped me massively get the best deal for my contract. He was very supportive and informative on his knowledge and information and made me fee... See more
Company replied
Aya in the Trafford Centre branch picked up an error with my returns, and dealt with this patiently. The whole process took a very long time, going back and forth with Vodafone on the phone, Aya remai... See more
Company replied
I had a whole host of issues following a Samsung update, my passwords stopped being recognised, email accounts stopped downloading emails, webpages would no longer open, and many other issues. contac... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Manchester Trafford
Written by the company
Contact info
Unit L30 , Trafford Centre, M17 8BL, Manchester, United Kingdom
4.7
Excellent
558 reviews
Asks customers to review
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The fabulous Kian
Myself and my dad came to Vodafone today to set up our broadband. We were looked after by Kian who was incredibly helpful and answered all our questions. He talked everything through with us and made our decision to join Vodafone quite an easy one. Thank you Kian!!!!
August 2, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I came in to trafford store to get a…
I came in to trafford store to get a new phone as my old iphone had broken suddenly, Ben helped me get a new a37 and helped me get all set up.
July 24, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Carol,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aya was very attentive and welcoming
Aya was very attentive and welcoming. Made a stressful experience rather easy!
Thank you!
July 24, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Rumail was very clear very helpful and…
Rumail was very clear very helpful and very patient. Thank you.
July 23, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Aya was amazing with helping me in…
Aya was amazing with helping me in store today. She was very understanding and took time to listen and resolved my query quickly and efficiently . Thanks again Aya
July 23, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Kass,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Support with touchscreen issues
I went for support with my phone as the touchscreen was not working and I received outstanding service from Sean! He tried everything to get the phone up and running again and even made me a cuppa while running updates. Alas nothing worked and he gave next steps option including repair, I chose to upgrade and leave store with a working phone. Thanks again for the great service and banter Sean!!
July 22, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Debbie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rumail was wonderful and helpful
Rumail was wonderful and helpful
The computer system at Vodafone needs an upgrade- very slow
July 21, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Aya in the Trafford centre store was…
Aya in the Trafford centre store was amazing, I upgraded two phones and she gave the best service
July 18, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey wanderdoll,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Well Done Aya 🤩Aya was extremely helpful and very…
Aya was extremely helpful and very knowledgeable, she made my visit enjoyable and will highly recommend her to my friends and family x
July 18, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Lisa,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Came to trafford centre store and was…
Came to trafford centre store and was treated by Sean who helped me massively get the best deal for my contract. He was very supportive and informative on his knowledge and information and made me feel like id made the right choice. 5 star 🌟
July 16, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hi paul, thank you so much for your wonderful review and the amazing support you’ve shown for Sean, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Aya in the Trafford Centre branch…
Aya in the Trafford Centre branch picked up an error with my returns, and dealt with this patiently. The whole process took a very long time, going back and forth with Vodafone on the phone, Aya remained calm throughout this. Thank you Aya
July 14, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Rubina,
Thanks for the lovely review and fantastic support for Aya. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Phone upgrade
Had an issue with upgrading via the app. Visited Sarah at the Trafford centre who sorted out the upgrade straight away.
July 14, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey there,
I'm glad to hear that the store agents were able to resolve the issue. Thank you for the wonderful review and the fantastic support for Sarah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Talitha was super helpful
Talitha was super helpful! The system was down when I came in but she contacted me as soon as it was up and running and found me a great deal. She was so friendly throughout the whole consultation.
July 14, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hi Katie, thank you so much for your wonderful review and the amazing support you’ve shown for Josh, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Went in last week and it was very busy…
Went in last week and it was very busy so had a little wait but was kept engaged with wait times . The manager alex was great. Got me a sim and gave great service. Will be back
June 15, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey John,
Thanks for the lovely review and fantastic support for Alex.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
They can never do anything helpful in…
They can never do anything helpful in store. All they do is sell things to you then can’t do anything useful. Now I have to waste time phoning in and no doubt getting done stupid, annoying bot!
May 26, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
It's disappointing to hear that you're unhappy with the customer service provided. If there is anything in particular that you need help with, or would like us to look into for you, please come chat to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very disappointed with the Vodafone Fix…
Very disappointed with the Vodafone Fix & Go repair service. I booked an appointment for a phone battery replacement, and after collecting my device I noticed that the bottom screws were completely missing. Returning a customer’s phone in this condition is extremely careless and unprofessional.
This not only affects the quality and appearance of the device, but could also compromise the phone’s water and dust resistance. After paying for a professional repair service, I expected much better attention to detail.
I hope Vodafone takes this issue seriously and improves their quality checks before returning devices to customers.
May 24, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Midhun,
Thank you for taking the time to let us know about your Fix & Go experience. I am genuinely very sorry to hear about the condition your phone was returned to you in. This is certainly not what should be happening.
We absolutely want to look into this further so we can make sure our customers are only having the best possible experiences with the service.
So we can gather some more information from you, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I strongly warn people not to join…
I strongly warn people not to join Vodafone. I canceled my contract due to their consistently poor network service, and despite this, they still charged me the full amount for cancellation. Please be careful and avoid them."
May 20, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Ibrahim,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm. If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Muhammad very very attentive solved a…
Muhammad very very attentive solved a problem for me that Vodafone call centre couldn’t solve for 8 months thank you
May 20, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great customer service
Kian was lovely and very helpful, gave very professional service while getting a new phone.
May 4, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I had an issue with my phone when…
I had an issue with my phone when taking pics there was a green filter so i bookes in with fix n go and left mt phone with them for an hour. When i received the phone back i still had the same issue so i asked the staff if he could have a proper look onto why i am still having the issue after changing the lens. I left my phone for a day and came to pick it up the following day. Whilst trying to take pics my phone kept switching off. Bare in mind i didnt have this issue before hand. I did receive a refund as they couldnt fix it however my phone has been messed around with. I took the phone to another shop and was advised my mother board was gone. So vodafone have messed my phone up and caused me £200 expense due to damaging my phone. Wouldnt recommend
April 16, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hello Ameera,
I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.
Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - http://vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.
You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
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