Rumail was great in explaining everything, making sure we had the package that suited us and not just selling the most expensive package. He made sure we understood what was happening and that we were... See more
Location
Switch locationUnit L30 , Trafford Centre, M17 8BL Manchester, GB
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Changed my sim card Sarah was very pleasant and knowledgeable regarding the service vidaphobe offered She went through every step with me. Highly recommend Sarah.Really pleased with the service.
Company replied
We were served by Sean today at the Trafford Centre - very knowledgeable and extremely kind and courteous- a real credit to the voadafone company - give him a pay rise !!
Company replied
Rumail was the salesman that helped me today at Vodafone Trafford Centre, very helpful, friendly and informative as I as not very high tech, he did me a very good deal also so very chuffed with my vis... See more
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Manchester Trafford
Written by the company
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Unit L30 , Trafford Centre, M17 8BL, Manchester, United Kingdom
4.7
Excellent
579 reviews
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Came into store a few weeks ago to seek…
Came into store a few weeks ago to seek help about my phone at the Trafford branch and was barely even acknowledged and shrugged off. I had to go to the city centre branch who were amazing but such disappointing service
April 2, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Nicole,
I’m really sorry to hear about the experience you had at our Trafford store — that’s certainly not the level of service we’d want anyone to receive, and I completely understand how disappointing that must have felt.
While we’re pleased to hear that the team at the city centre branch were able to help and provided a positive experience, it’s concerning to hear that you felt dismissed when you visited Trafford. Every customer should feel welcomed, acknowledged, and supported when they come into one of our stores, and I’m sorry that wasn’t the case on this occasion.
If you’d like this feedback to be looked into further or raised as a formal complaint, my team would be more than happy to assist. Please feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2, and we’ll make sure this is passed on to the appropriate team.
Thanks for bringing this to our attention,
Vodafone Social Media Team
Great Customer service
Went to Trafford Centre at Manchester Sunday 29 March @ Pm as husband as lost his phone. Lovely girl called Aya helped us get sorted with me phone etc really great customer service and polite friendly and professional.
March 29, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Martin,
Thanks for the lovely review and fantastic support for Aya.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
What lovely positive staff … so helpful…
What lovely positive staff … so helpful and knowledgeable
March 25, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Helen,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Super helpful
Ammaar Bapu was helpful and friendly and really accommodating in terms of a compex business account problem.
March 23, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hi Jaki,
Thank you so much for your wonderful review and the amazing support you’ve shown for Ammaar Bapu—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Kian treated us amazing and it’s five…
Kian treated us amazing and it’s five star service and first time we ever got treated amazing like this and has the best attitude to us and treated us amazing god bless him
February 28, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Rafika,
Thanks for the lovely review and fantastic support for Kian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joe has been extremely helpful and gave…
Joe has been extremely helpful and gave me a better deal then any of the competitors, no brainer really
February 26, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Joseph,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kian in Fix & Go was really helpful and…
Kian in Fix & Go was really helpful and prompt!
February 22, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Diana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
kian was by far the most professional…
kian was by far the most professional and knowledgeable young man we have ever
had the pleasure to renew my contract with.
your company is so very lucky to have this young man as an ambassador for Vodafone.
February 21, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Paul,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I have visited here and Sarah has…
I have visited Vodafone Trafford and Sarah has helped us a lot and was very kind and humble.all other staff was really helpful.
February 16, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Seriously folks, avoid Vodafone.
Seriously folks, avoid Vodafone UK. I have been with them since the late 1980's and have had the odd glitch with the service over the years. However on Saturday morning my iPhone decided that it wouldn't receive a mobile signal. So no access to the internet, calls or texts. I went to the Trafford centre Vodafone store on Sunday morning and after a bit of faffing about I was provided with a new sim as I was told the old one had, for what ever reason, become corrupted. I was told that it usually takes from one hour to a maximum of 24 hours for the sim to go online. We are now on Monday evening (09/02/2026) and I still cant access mobile data, texts and calls. If this happens to you you cant access your account details from the Vodafone app or online as it requires you to accept a text for security purposes. I've done the lot, followed all the advice online, been on to the completely useless Tobi web assistant and then have spoken to an online customer service agent who then tells me it can sometimes be longer than 24 hours for the sim to go live. They assured me that it was being pushed through as a priority. 🤣 and I'm still here at 22.43 hrs on Monday 09/02/2026 with no access to mobile data. So the next step is to completely ditch Vodafone ( I was going to spend around £1100.00 on a new iPhone) and do my very best to speak to as many people as I can and let them know what a completely rubbish outfit they have turned into. The vengeance side of all this will be the ending of a commercial contract to the value of around £12000.00 per annum to Vodafone. That should smart a bit. 😉
February 1, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Craig,
We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.
This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.
If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks,
Vodafone Social Media Team
Very very helpful
On entering the store we started talking to a lovely guy, he introduced himself as AJ, we sat down with him and my self and my partner both wanted to update our sim only contracts, AJ found us both a fabulous deal each, much better than what we both had.
He went above and beyond and was so knowledgeable he must be a credit to your company.
He then helped me with things I wasn't sure about on my phone, he never rushed anything he took his time explaining everything, I left the store very happy so thankyou AJ you are such a kind and likeable guy. We will be back when needs be xx
January 28, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Jane,
Thanks for the lovely review and fantastic support for AJ.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Great communications
Great communications
Easy process left the phone to get screen fixed while I browsed trafford centre
January 21, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent service recieved
I recently received excellent customer service from Kian at Vodafone in the Trafford Centre. His politeness, patience, customer focus, and problem-solving skills were outstanding. I really appreciated the help. Customers want that.
January 9, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Ana,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Kian Law was absolutely fantastic
Kian Law was absolutely fantastic - he was able to sort out all of my technical issues immediately. I will definitely be coming into the Trafford centre store if I have any difficulties again - thank you Kian you star.
January 9, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Fatima,
Thanks for the lovely review and fantastic support for Kian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great Customer Service Kian!!!
The sales advisor Kian was very attentive and provided excellent customer service. Very personable young man. I was in Vodafone for a considerable amount of time but he made me feel very comfortable. I was offered a bottle of water due to the length of time I was in the shop. Great customer service!!
January 7, 2026
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Sharon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
I would like to thank Kian at Vodafone
I would like to thank you Vodafone Trafford centre branch for helping with the issue of getting my number back which I lost during the porting process. The real star and hero is the boy Kian who listened to me and sorted my problem in less than 5 min.
For me Kian is the saviour !
December 17, 2025
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey Irshad,
Thanks for the lovely review and fantastic support for Kian.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Kian is truly top-notch—polite
Kian is truly top-notch—polite, professional, helpful, and patient. We were extremely pleased with the plan he offered us, and his exceptional service made the entire experience smooth and reassuring.
Thank you, Kian.
November 14, 2025
Unprompted review
Reply from Vodafone UK - Manchester Trafford
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Sarah helped me so much
October 11, 2025
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Sarah is very helpful and incredibly nice.
Sarah helped and was incredibly nice. Thank you.
September 23, 2025
Unprompted review
Reply from Vodafone UK - Manchester Trafford
We're so happy to hear that you received such great service! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ben was great today
Ben was great today, explained everything and next steps!
September 22, 2025
Unprompted review
Reply from Vodafone UK - Manchester Trafford
Hey,
Thanks for the lovely review and fantastic support for Ben.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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