Spent a long time in Vodafone dealing with a few issues but Safi was super helpful and patient. Great experience at Merry Hill Dudley. Thank you
Company replied
Location
Switch locationUnit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB
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See what reviewers are saying
Lydia was amazing! Not only knowledgeable, but also friendly and explained the different elements to the phone plan. She arranged for delivery of the new phone and ensured we were happy throughout.
Company replied
I recently visited this branch for an upgrade, I was greeted politely by all. I was taken care of by Luke during my visit, he was kind, sweet and caring and ensured I was supported with anything I... See more
Company replied
We spent an especially long time with Lydia this morning. However she remained patient and calm. She was polite and funny, making our experience extremely pleasant. Thank you so much!!!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - MerryHills
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, United Kingdom
4.9
Excellent
447 reviews
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I recently visited this branch for an…
I recently visited this branch for an upgrade, I was greeted politely by all. I was taken care of by Luke during my visit, he was kind, sweet and caring and ensured I was supported with anything I needed.
Such a sweet young man with lovely eyes, an absoloute dream boat.
I would highly reccomend Vodaphone, I will always be visiting this branch for any future upgrades.
I got great value for money and I couldn't be happier with the service I recieved
June 8, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Dorris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Was served by Simran today
Was served by Simran today. He was excellent.
June 6, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Holyhead,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Unfortunately
Unfortunately, I cannot write a review with less than one Star. I bought an iPad from Vodafone and was told in the shop thatI needed to buy a thing to use it because of the price of the iPad was cheaper than anywhere else I agreed to buy the same which was 40 GB for less than £10 a month. Today I double check my bill which had gone up by 100%. In questioning this I was bounced from telephone to jackpot to FRAUD to chatbot to telephone to chatbot and eventually a person. What’s the person obviously has a job to do it’s incredibly frustrating to repeat all of the same information every time you make contact without communication organisation. Bottom line is I was miss sold the same, and only when I query my increased bill today did it become evident that I had been sold a SIM which is a mobile phone number and the iPad which already had its own SIM in it. So I’ve been paying under one plan for two items. Vodafone are completely unsympathetic with this and refused to reimburse the outstanding sum due to their mis-selling practice in a shop at Merry Hill Dudley. I’m less than satisfied with Vodafone.
It transpires unbeknown to me that when you buy an iPad from Vodafone, it comes with an existing SIM card and that I did not need to buy an additional card. However, Vodafone refused to take responsibility and I am still left with the BILL that should never have been levied on me at all. Maybe it’s my fault, but I feel I’m a relatively intelligent man that understands when someone is telling me that in order to use the eye pad, I had to buy an extra 40 GB monthly SIM as the iPad does not come with them as standard. So maybe I was stupid and accepting the cheaper iPad and buying a 40 gig Sim. Or maybe the sales person at Dudley blatantly lied to increase his sales figures by selling two items one of which that was not needed whatsoever. Be aware please check your contracts and don’t take it at face value.
June 5, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Steven,
We’re really sorry to hear about your experience, and we understand how frustrating this must feel, especially when it comes to billing and the information shared at the time of purchase. This is definitely not the experience we want for our customers.
We’d really like to look into this further for you, as this doesn’t sound right. If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Bit nervous going into the shop but…
Bit nervous going into the shop but Lorlei served me an she was wonderful. Made everything easy and sorted things out quickly despite me having a change of mind about what I wanted. Thanks again!
June 4, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey there,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Have been served by lydia
Have been served by lydia, she is very polite and friendly. Voafone staff have always been friendly and very helpful.
June 4, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Marni,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Demy set up my new phone for me
Demy set up my new phone for me. Thanks.
June 2, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hi Dave, thank you so much for your wonderful review and the amazing support you’ve shown for Demy, it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
Great service by simran today.
Great service by simran today.. very helpful would recommend
June 2, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey there,
Thanks for the lovely review and fantastic support for Simran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Received fantastic customer service…
Received fantastic customer service from Demy. She was kind and very patient with me.
May 29, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Nicola,
Thanks for the lovely review and fantastic support for Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Sam from merry hill was great
Sam from merry hill was great, she explained everything easily and transferred all of my stuff! Very happy with the service!
May 29, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Tessa,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Demy was very kind with helping me with…
Demy was very kind with helping me with my new phone
May 28, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
Thanks for letting us know what an amazing job Demy did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Cut my bill by £10/month
Went to the Vodafone shop in the Merry Hill shopping centre in Dudley to see if I could get a better deal. My previous contract had expired and Lorelei went through the available options and was able to save me £10 per month on a two phone contract. Very helpful and professional service.
John R
May 28, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Excellent service from start to finish
Excellent service from start to finish. Helped set up parental controls for our daughters first iphone.
Went above and beyond
May 26, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Andrew,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Lydia sorted my upgrade out and…
Lydia sorted my upgrade out and transfered it all across for me, she was amazing thank you
May 26, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Barbara,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lydia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam is a 5* staff member
The staff member Sam was incredible today I can’t thank her enough
May 20, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Stephen,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lydia was great sorting out my upgrade…
Lydia was great sorting out my upgrade for a new phone and transferring everything Across. Would highly recommend her to others!
May 19, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
Thanks for letting us know what an amazing job Lydia did at getting everything sorted for you!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - MerryHills
Hey Katie,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Lydia sorted my upgrade and trade in…
Lydia sorted my upgrade and trade in out for me today and also transferred everything across to my new phone for me. Thank you so much I would recommend!
May 12, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Steve,
Thanks for the lovely review and fantastic support for Lydia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Absolutely wonderful Lydia was so…
Absolutely wonderful Lydia was so helpful setting a new contract
May 10, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Karen,
Thanks for the lovely review and fantastic support for Lydia.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Demy was friendly and very helpful with…
Demy was friendly and very helpful with upgrading my sim package
May 10, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Rosemary,
Thanks for the lovely review and fantastic support Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Sam was very helpful and got me a much…
Sam was very helpful and got me a much better deal than O2 were giving me.
Great customer skills!
May 8, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey David,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
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