Spent a long time in Vodafone dealing with a few issues but Safi was super helpful and patient. Great experience at Merry Hill Dudley. Thank you
Company replied
Location
Switch locationUnit L38 , Merryhill Shopping Centre, DY5 1SY Brierly Hill, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lydia was amazing! Not only knowledgeable, but also friendly and explained the different elements to the phone plan. She arranged for delivery of the new phone and ensured we were happy throughout.
Company replied
I recently visited this branch for an upgrade, I was greeted politely by all. I was taken care of by Luke during my visit, he was kind, sweet and caring and ensured I was supported with anything I... See more
Company replied
We spent an especially long time with Lydia this morning. However she remained patient and calm. She was polite and funny, making our experience extremely pleasant. Thank you so much!!!
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - MerryHills
Written by the company
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
Contact info
Unit L38 , Merryhill Shopping Centre, DY5 1SY, Brierly Hill, United Kingdom
4.9
Excellent
447 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thanks too Luke was great service class…
Thanks too Luke was great service class lad help me all the way through getting a upgrade 100% would recommend him
May 7, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Drz,
Thanks for the lovely review and fantastic support for Luke.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Demy was very good with explaining…
Demy was very good with explaining everything to me when upgrading my device.
May 4, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Ange,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
I came in very confused about my phone…
I came in very confused about my phone data not working and simran kindly helped me and fixed the problem. I left the store very happ
April 29, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Alesha,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service from Ryan today
Great service from Ryan today, went above and beyond wouldn’t recommend anyone else!
April 27, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey F,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Our experience in the merryhill store…
Our experience in the merryhill store was smooth,Hindi was really attentive and explained everything throughly
April 29, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Claire,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Merry hill - Sam
I have created a Trustpilot account just for this! The service I have received with Vodafone has always been done but I visited the merry hill shop last week for an upgrade, usually I do it online but I wasn’t sure what I wanted! I met an advisor there called Sam, she made me so comfortable and made it so easy to understand the process, I haven’t had two payments before and it was a bit daunting. But she made it easy and now I feel at ease!
April 21, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Kirsty,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
5* for Sam
5* for Sam, she explains things so it’s easy to understand and just makes the whole process so simple! Always get great service and definitely recommend to family and friends
April 25, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Jess,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Demy helped me set up my phone
Demy helped me set up my phone. She was great. Thank you.
April 28, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Paul,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I had 2 issues with my phone and was…
I had 2 issues with my phone and was served by Demy. She was so polite, patient and professional. She was lovely. I wasn’t rushed and she explained everything to me. Thank you Demy.
April 27, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Sharon,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great customer service from Simran
Upgraded my phone at Vodafone’s Merry Hill store. Simran was really helpful. Polite, friendly and knowledgeable. Explained the details and sorted out the pricing. Set up my new phone without any bother. Great job Simran.
April 25, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Bradley,
Thanks for the lovely review and fantastic support for Simran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - MerryHills
Hey Lilieth,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Had a new phone today and I was served…
Had a new phone today and I was served by Demy. Very happy with the service I received.
April 17, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Janet,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Demy.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service
Swapped my phone bill as another one was too expensive, I got served by Lydia and she was a gem!!
April 11, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Bethany,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Lydia sorted our broadband and sim…
Lydia sorted our broadband and sim upgrade out for us, amazing service
April 6, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey John,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Lydia.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone Visit
Inder was very helpful and was able to answer all my questions when i came to the store. He made my visit swift and provided alternative options for me. Im very happy with my experience in the store
March 31, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Ajay,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great service from Inder
Great service from Inder, sorted me out with a great deal and awesome service
March 31, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Thank you Sam
Vodafone offer great deals on phones and Internet. When we visited Sam in the Merry Hill centre she was polite and extremely helpful in providing us with a good service.
March 11, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Annette,
Thanks for the lovely review and fantastic support for Sam.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Reply from Vodafone UK - MerryHills
Hey Courtney,
Thanks for the lovely review and fantastic support for Simran.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Lovely service from Demy
Lovely service from Demy. She guided me on my next steps on upgrading my phone.
March 21, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Luke,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Amazing service from Demy
Amazing service from Demy. Highly recommended and extremely helpful.
March 21, 2026
Unprompted review
Reply from Vodafone UK - MerryHills
Hey Maddy,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.