Ewan did a fantastic job in getting my three contracts renewed and didn't raise my bill even with vital extras added that I needed for my holiday in Greece. Top guy top service 👍
Company replied
Unit 82 , Cleveland Centre, TS1 2JZ Middlesbrough, GB
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Ewan did a fantastic job in getting my three contracts renewed and didn't raise my bill even with vital extras added that I needed for my holiday in Greece. Top guy top service 👍
Company replied
Matthew Fletcher was great with myself and my husband today. I had a technical issue with a new upgrade which he sorted out immediately and upgraded my husbands phone. A credit to the Middlesbrough st... See more
Company replied
Luke was exceptional in the store today. He was warm, friendly and polite. He was very helpful and knowledgeable and made our experience in upgrading our phones easy and smooth. It was an absolute ple... See more
Company replied
I came into the store in Middlesbrough today and was helped by Matthew. He was brilliant from start to finish. I’m now saving a considerable amount of money per month on both my home broadband and... See more
Company replied
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Unit 82 , Cleveland Centre, TS1 2JZ, Middlesbrough, United Kingdom
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The service and experience I received in Middlesbrough branch by Jenna was exceptional, my requirements for three upgrades and new contract were complex, Jenna walked us through she was extremely knowledgeable and delivered good all round experience…. Asset to this branch.

Reply from Vodafone UK - Middlesbrough
Thank you for help my autistic son with ipad sidra

Reply from Vodafone UK - Middlesbrough
Ste was very patient and very helpful to me.

Reply from Vodafone UK - Middlesbrough

Reply from Vodafone UK - Middlesbrough
Sidra I wanted to cancel my contract and you knew exactly how to keep me haha! Very good funny girl

Reply from Vodafone UK - Middlesbrough
Sweet lovely staff help me with my phone price

Reply from Vodafone UK - Middlesbrough
Sidra i so happy with all so much very good

Reply from Vodafone UK - Middlesbrough
I came into the store to reset my account pin and regain online access. Sidra was amazing. Although new, she was personable, explained everything clearly and was able to suggest some better prices for my needs too. Whenever she was unsure of something due to being new or because my issue turned out to be quite complex, she found out quickly and clearly had great rapport with her colleagues. Great experience.

Reply from Vodafone UK - Middlesbrough
I got seen to a very helpful, cheerful man who is a store manager called ste. He got seen to me straight away and did what I wanted to do. I could not thank him enough. 1 happy customer went away happy.

Reply from Vodafone UK - Middlesbrough
Sidra was so good bought me to contract from o2

Reply from Vodafone UK - Middlesbrough
So helpful sidra thank you for spending time with me

Reply from Vodafone UK - Middlesbrough
Sidra and katie are incredible, everytime i come in they take time on me with my struggles. The women are so friendly here. Lovely ladies

Reply from Vodafone UK - Middlesbrough
Explained everything very well with plenty of knowledge

Reply from Vodafone UK - Middlesbrough
Katie was patient professional she talked me through everything I needed to know as I’m not very confident with online it was a pleasure to meet her and talk to her would definitely see her again if I needed to. Thank you Katie you were great

Reply from Vodafone UK - Middlesbrough

Reply from Vodafone UK - Middlesbrough
I had a wonderful day at Vodafone today thanks to Libby, who gave me every option and well explained.
I'm very certified at her world class customer service assistance.
Thank you Libby.

Reply from Vodafone UK - Middlesbrough

Reply from Vodafone UK - Middlesbrough
Excellent service, friendly and helpful advice and options explained clearly.

Reply from Vodafone UK - Middlesbrough
Really happy today friendly team thank you all for helping me, ste & sidra

Reply from Vodafone UK - Middlesbrough
Today was really helpful going in to Middlesbrough Vodafone.
All week I have been having a headache, with Three. Sidra took time to listen to me and understand my problem. And resolved it so quickly. Took me from three and onto Vodafone contract
Finally happy

Reply from Vodafone UK - Middlesbrough
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