Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online... See more
Company replied
Location
Switch location70 Midsummer Arcade, MK9 3BB Milton Keynes, GB
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See what reviewers are saying
Avril was polite, friendly & made me feel confident that she was aiming to find me a deal that was best suited to my needs. She pointed out that all our contracts were overdue for renewal without bein... See more
Company replied
I was not very understanding of store policy and the team were very patient and kind when I got upset. I would like to thank the lovely lady with the blonde hair steak who checked on me and gave me ti... See more
Company replied
Sunny, Senior Store,Manager, had been very helpful to me this morning, sorting out my new phone, very professional and polite, a pleasure to work with.
Company replied
Company details
- Mobile Network Operator
- Cell Phone Store
- Internet Provider
- Phone and Internet Service
- Telecommunications Service Provider
About Vodafone UK - Milton Keynes
Written by the company
Contact info
70 Midsummer Arcade, MK9 3BB, Milton Keynes, United Kingdom
4.8
Excellent
203 reviews
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Broadband renewals
Before going to this shop I was considering leaving vodaphone because of the experience I had with on line customer service I received
But having gone to the shop to cancel my contract I was very surprised at the level of customer service never had before nothing was to much for the shop team especially the young woman (Catlin) who actually sorted all my problems even got me a better deal on my broadband contract many thanks Gary.
July 26, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Gary,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Bethany was a great customer service &…
Bethany was a great customer service & sales , helped, super qualified and converted me to switching from EE to Vodafone .
July 21, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Hashim,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Sunny
Sunny, Senior Store,Manager, had been very helpful to me this morning, sorting out my new phone, very professional and polite, a pleasure to work with.
July 17, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Gillian,
Thanks for the lovely review and fantastic support for Sunny.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Gave us good deals by the sound of it
July 15, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Beth was amazing very helpful with the…
Beth was amazing very helpful with the service provided quick and easy would recommend her to anyone coming into store
July 2, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Cameron,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alex was very helpful quick service…
Alex was very helpful quick service always happy to get my phone from Vodafone
June 27, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey there,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Beth was super helpful and got my phone transfer sorted
Beth was super helpful
June 27, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Michelle,
Thanks for the lovely review and fantastic support for Beth. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Replacement handset
Popped into store to replace my handset. Been dealing with Alex for the last few years for handset and airtime contracts, easy every time! Couldn’t recommend going into store more than doing it online.
June 27, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Jack,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Caitlin was amazing at finding me the…
Caitlin was amazing at finding me the best deals. Thank you Caitlin!
June 7, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Bex,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin brought me back from the dark…
Caitlin brought me back from the dark ages
So friendly and informative
May 30, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Sam,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Despite the long tedious journey…
Despite the long tedious journey Catilin was a super amazing advisor
She really did everything in her possibilities to sort my complicated contract out
So thank u
May 22, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Absolutely amazing service
Absolutely amazing service. Dealt with by Beth and she literally saved me from having a break down as I was travelling out of the country the next day and I had no phone at all. Definitely recommend
May 19, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey,
This is really great to hear, thanks for the feedback and support!
If you ever need anything, please reach out to the Social Media team at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Thank you again!
Alex in Milton Keynes Vodafone is brilliant! This will be my 3rd upgrade he has helped me with now and he is always so helpful! Thank you :)
May 9, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Amanda,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Not a good company, avoid, they cheat you in the middle of contract
Just after all the hassle still upgraded our contract to 900mbps,
Experience with vodaphone:
1. They enable the service but new box was not received yet so internet didn’t work till box arrived
2. When box arrived, thought it will be plug and play but no after 2 hrs , the internet worked but couldn’t login to their broadband app to enable secure net app. Guess what they said not compatible with your phone as it’s more than 5 yrs old so they can’t do anything . So my question is why didn’t Vodafone make this clear before buying the package. Absolutely disgusting
So now I need to search another provider
3. In a gest- in April they upgraded the vodaphone content control features, wrapped it in a paid feature secure net app and now can’t have that on my phone cause suddenly my phone is become old
4: Secure net does not work at all, none of the features work, it’s shame they are charging for something that doesn’t work or even tested. What a greed of money
So what is the garuntee they will not cheat on this later
Wasted my time energy
Disgraceful company, absolutely logic less, conning people and very poor customer service and technical team who do not know their own system. Please avoid, every 6 months they do upgrade and gets us affected on our app, and now app doesn’t work suddenly. It worked yesterday but after upgrade to highest service app doesn’t work
Absolutely disgraceful company
May 6, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey there,
We sincerely apologize for the service you experienced and for not meeting your expectations in terms of support. Thank you for your valuable feedback; please be assured that it is not our intention to deliver anything less than excellent service.
I suggest you to please reach out to our home broadband team by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm
If you have already spoken to the team but not received the resolution you were looking for, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Beth was wonderful
Beth was so helpful. And guided us through the whole thing
May 4, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Kim,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Beth in the MK store was great
Beth in the MK store was great. Very attentive and knowledgeable. Dealt with my request and was out the door asap! Couldn’t recommend more thank you!
April 23, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Yoseph,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Excellent service from Beth @ MK…
Excellent service from Beth @ MK shopping centre, you must ask for her.
Well done Beth & thank you.
April 21, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Richard,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Caitlin has been super helpful and…
Caitlin has been super helpful and patient , she sorted out multiple issues with our account and a stolen handset
Thank you
April 19, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Mrs Young,
Thanks for the lovely review and fantastic support for Caitlin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Excellent customer service
Excellent customer service.
Knowledge and helpfully.
Regards
April 10, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Reza,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Beth was brilliant
Beth was brilliant
She was smiley cheerful and explained everything
March 31, 2026
Unprompted review
Reply from Vodafone UK - Milton Keynes
Hey Celina,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Beth.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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